Chapter 6: Troubleshooting; Troubleshooting Matrix - Spectris Particle Measuring Systems Airnet II 4-CH Operation Manual

Chapter 6
Troubleshooting
Use this chapter to help troubleshoot issues with the Airnet II 4-Channel particle
sensor, such as power issues, communication messages, errors, leaks, and particle and
transient-induced counts.

Troubleshooting Matrix

Problem Symptoms
No power No lights
or
No communications
Communications Unable to view data
not established – from working sensor
Facility Net
displays
"Communications
Error".
Laser status error Bad laser status
indication
Airnet® II 4-Channel Particle Sensors Operations Manual
Possible Cause Try...
Power supply not Check the seating of the power supply
connected to a power cable in the unit.
source Verify that the power supply is plugged
in.
Electrical power Check the electrical outlet for power,
source fault including any power strips or surge
protectors.
Power supply faulty Try a different power supply.
If using PoE Verify power is being supplied
Ethernet cable Replace the Ethernet cable that connects
problem the sensor to an Ethernet hub.
Unit not configured Re-configure the unit. First check the
correctly sensor's IP Address and the computer's
IP Address.
Computer hardware Substitute a computer with known good
or software problem Ethernet capability.
Refer to your computer's Ethernet card
documentation to correct the fault.
Laser dead or Check status response for detector
detector failure failure messages.
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