Troubleshooting - ETEKCITY EB9380H Series User Manual

Troubleshooting

Problem
Scale does not turn on.
Display backlight does not
come on when stepping on
the scale.
Display shows " ".
Display shows " ".
Display shows " ".
Reading is inaccurate.
If your problem is not listed, please contact
Open the battery compartment cover and remove the plastic strip.
Replace the batteries (see page 13).
Insert batteries under the correct polarity as marked in the battery compartment.
Scale may be malfunctioning. Contact
Weight exceeds 180 kg / 400 lb. Use another scale with a higher weight range.
Replace the batteries (see page 13).
Scale needs to be cleared. Please place the scale on a flat surface and wait for it to be
cleared before using it.
Place scale on a level surface.
Step off the scale, wait for the display to show "
Remove the batteries for 45 seconds and replace them to reset the scale.
Customer Support
Possible Solution
Customer Support (see page 17).
", then step back on the scale.
.
(see page 17)
EN
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