Troubleshooting - STEINEL XLED home 2 Instructions Manual

12. Troubleshooting

Malfunction
LED floodlight without power ■ Fuse has blown,
Sensor-switched LED
floodlight will not switch ON
Sensor-switched LED
floodlight will not switch OFF
Sensor-switched LED
floodlight keeps switching
ON and OFF
Sensor-switched LED
floodlight switches ON when
it should not
LED floodlight is now shown
in the Bluetooth listing
Forgotten password?
App won't start
Settings for LED floodlight
are greyed out
No Bluetooth LED floodlight
found
No connection being set up
from smartphone to LED
floodlight
Cause
not switched ON,
break in wiring
■ Short circuit
■ Twilight setting in night-time mode
during daytime operation
■ Mains switch OFF
■ Fuse blown
■ Detection zone not correctly
adjusted
■ Continued movement within the
detection zone
■ Animals moving in detection zone
■ Wind is moving trees and bushes in
the detection zone
■ Cars in the street are detected
■ Sudden temperature changes due
to weather (wind, rain, snow) or air
expelled from fans, open windows
■ Sensor-switched LED floodlight
swaying (moving), resulting, for
example, from gusts of wind or
heavy precipitation
■ Incorrect region selected
■ Location is not activated
■ LED floodlight is not declared as
group master (slave mode)
■ LED floodlight is not in reach
■ Bluetooth is deactivated on
smartphone
■ Smartphone too close to device
■ Smartphone not compatible with
app
■ App version not up to date
– 24 –
Remedy
■ New fuse, turn on power switch,
check wiring with voltage tester
■ Check connections
■ Reset
■ Switch ON
■ Replace fuse, check connection
if necessary
■ Readjust
■ Check zone and readjust if
necessary or apply shroud
■ Tilt sensor higher or fit shrouds to
target sensor; adjust detection
zone or fit shrouds
■ Change detection zone
■ Change detection zone
■ Adjust detection zone or install in a
different place
■ Fit sensor-switched LED floodlight
to a firm surface
■ Settings
 Region EU/Region US
■ After entering wrong password:
"Reset password" button; switch
power supply OFF and back ON
again within 10 minutes; then
re-enter password
■ Activate location in smartphone
settings
■ Set master floodlight
■ Declare LED floodlight as master
■ Check whether Bluetooth is
activated on smartphone or
reduce distance to the product
■ Re-start search
■ Distance to LED floodlight at least
1.5 m
■ Use different smartphone
■ Update Smart Remote app in app
store