Troubleshooting - STEINEL XLED home 2 Manual

12. Troubleshooting

Malfunction Cause
LED floodlight without power ■ Fuse has blown,
not switched ON,
break in wiring
■ Short circuit
Sensor-switched LED ■ Twilight setting in night-time mode
floodlight will not switch ON during daytime operation
■ Mains switch OFF
■ Fuse blown
■ Detection zone not correctly
adjusted
Sensor-switched LED ■ Continued movement within the
floodlight will not switch OFF detection zone
Sensor-switched LED ■ Animals moving in detection zone
floodlight keeps switching
ON and OFF
Sensor-switched LED ■ Wind is moving trees and bushes in
floodlight switches ON when the detection zone
it should not ■ Cars in the street are detected
■ Sudden temperature changes due
to weather (wind, rain, snow) or air
expelled from fans, open windows
■ Sensor-switched LED floodlight
swaying (moving), resulting, for
example, from gusts of wind or
heavy precipitation
LED floodlight is now shown ■ Incorrect region selected
in the Bluetooth listing
Forgotten password?
App won't start ■ Location is not activated
Settings for LED floodlight ■ LED floodlight is not declared as
are greyed out group master (slave mode)
No Bluetooth LED floodlight ■ LED floodlight is not in reach
found
■ Bluetooth is deactivated on
smartphone
No connection being set up ■ Smartphone too close to device
from smartphone to LED
floodlight ■ Smartphone not compatible with
app
■ App version not up to date
Remedy
■ New fuse, turn on power switch,
check wiring with voltage tester
■ Check connections
■ Reset
■ Switch ON
■ Replace fuse, check connection
if necessary
■ Readjust
■ Check zone and readjust if
necessary or apply shroud
■ Tilt sensor higher or fit shrouds to
target sensor; adjust detection
zone or fit shrouds
■ Change detection zone
■ Change detection zone
■ Adjust detection zone or install in a
different place
■ Fit sensor-switched LED floodlight
to a firm surface
■ Settings
 Region EU/Region US
■ After entering wrong password:
"Reset password" button; switch
power supply OFF and back ON
again within 10 minutes; then
re-enter password
■ Activate location in smartphone
settings
■ Set master floodlight
■ Declare LED floodlight as master
■ Check whether Bluetooth is
activated on smartphone or
reduce distance to the product
■ Re-start search
■ Distance to LED floodlight at least
1.5 m
■ Use different smartphone
■ Update Smart Remote app in app
store
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