Product Warranty/Guide For Consumer Dispute Settlement - LG TROMM F4999NTNH User Manual

Product Warranty/Guide for Consumers Dispute Settlement
Product Warranty
Product name
Date of purchase : Day Month
Customer name: Telephone:
Name of Distributor: Telephone:
20 Yoido-Dong, Youngdungpo-Gu, Seoul
Please keep this product warranty written with the date of purchase safe
since it needs to be presented to have a sufficient service when it needs.
1. The warranty on this product ensures the warranty benefit as the contents written on.
2. The free warranty period is counted from the date of purchase. Thus, have the pur-
chase date written down. (If it is difficult to validate the purchase date, it is counted
starting after 3 months from the date of manufacturer or custom cleared date.)
3. The warranty period is applied by half (6 month) if a home use product is used in
a business place (e.g.: barber shop, beauty parlor, steam house, sauna and etc.)
(including major parts). If a home product is used for a professional use related to
laundry (earning per the use of wash), it cannot have a warranty by the statue of free
warranty and product liability.
4. This warranty is not reissued.
Core parts retaining period
TV, Refrigerator .....................................................................................................8 years
Record player, Microwave oven, Air conditioner, Vacuum cleaner, Humidifier,
Dehumidifier, Cool/hot air blower, water purifier, etc .............................................7 years
Washing machine, VTR, DVD player, Electric (gas) oven, Gas range, Telephone, Home
theater, Video camera, Massage chair, Electric pressure cooker, etc ..................6 years
Car navigation, fan rotary heater, fan heater, air purifier, electric fan and etc. .....5 years
Mobile phone, PC & peripherals, notebook pc, MP3 player, cassette player,
CD player and etc. .................................................................................................4 years
※ The warrant period is 1 year and parts retaining period 5 years for other products except for the above.
Core parts retaining period
Compressor of air conditioner. ..............................................................................4 years
Motor of washing machine, magnetron of microwave, head drum of VTR, fan heater,
burner of rotary heater, burner of air heater, compressor of refrigerator, CPT of TV, CDT
of monitor ...............................................................................................................3 years
Mainboard of a PC (motherboard) .........................................................................2 years
※ For the CDT of monitor the core part warrant period is applied in parallel with the
hours of use (10,000 hours or below).
Guide for Consumers Dispute Settlement Standard
Warranty
for
1 year
Year
Address:
Address:
For a functional
or performance
failure naturally
occurred in nor-
mal use (within
warranty period)
For a functional or
performance failure
by a consumer's
intention or mistake
■ When failed by natural disaster (fire, damage from sea wind, gas, earthquake,
damage from a storm and flood, etc.)
■ When replacing a consumable part that has been normally worn out.
■ When failed by the abnormality of power use or by the defect of a connecting
device
■ When failed by an external cause other than a product defect itself
■ When failed after repair or conversion by other repair personnel than those
from the LG service center and distributor.
■ Please read the user's manual, since the service for no failure will be charged.
■ When an explanation of the product function and servicing a simple adjust-
ment without disassembling
The above compensation rule is based on the Guide for Consumers Dispute Settlement notified by Fair
Trade Commission.
The free warranty period for the core part motor is 3 years for the 'Guide for Consumers Dispute Settle-
ment'. However, the DD motor is warranted for 10 years.
It follows the 'Guide for Consumers Dispute Settlement' for an unspecified issue.
Cleaning, adjustment, and explanation of use is not a failure.
Customer Service Center (Collect call) : 080-023-7777
Types of Consumer Loss
When a major part is to be repaired within 10
days from the purchase
When a major part is to be repaired within 1
month from the purchase
When a major part is to be repaired within 1
month after replacement
When unexchangeable
When defects occurred
Reoccurrence of failure after the repair of the
same defect (at the 3rd time)
Kitchen products (2 times), boilers (3 times)
Reoccurrence of failure after the repair of differ-
ent defects a total of 4 times (at the 5th time)
When the repair is impossible due to an out of
stock part
When the repair is impossible
When a business operator has lost the service
requested product from a consumer
The damage occurred during the transportation
and installation when purchased
When the repair is impossible due to an out of
stock part
Compensation
Within the warranty After the
period warranty period
Replacement or refund
of the purchase price
Replacement or repair
is free of charge
Refund the purchase
price
Repair is free of charge
Refund after 5%
addition to the price
Replacement or re-
after depreciation by
fund of the purchase
a fixed amount
price
Refund after 10%
addition to the price
after depreciation by
a fixed amount
Replacement
Repair is charged
Replacement after
receiving the cost of
the repair
Repair is charged Repair is charged