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Printout faint or colors are wrong
Print head nozzles in
one of the BJ cartridges
are clogged or one of
the inks has run out
Protective cap or tape
have been reattached
to the BJ cartridge
Not printing on correct
side of the media
The last part of print job is not printing
Paper used for printing
differs from the paper
size specified in the
software application
and printer driver
Parallel cable not
connected correctly
Printer cable fault
Switching device or
external buffer fault
Chapter 5
Troubleshooting
Print a Nozzle Check Pattern
Check the status of the print heads (see page 4-5).
Clean the print heads (see page 4-7). Replace the
BJ tanks as necessary (see page 4-12).
Remove the protective cap and tape
Install the BJ cartridge again (see page 4-16) and clean
the print heads (see page 4-7).
Reload the print media
Make sure that you load the media with the correct
print side up.
Specify the paper size you are using in the driver
Page Size setting
If your software application allows you to specify the
paper size in the page setup, ensure that the Page Size
settings in the software application and the printer
driver are the same.
Check the parallel cable
Make sure the parallel cable is securely fastened to the
computer and printer. See the Quick Start Guide for
details.
Try to use another printer cable
Make sure you are using an IEEE 1284-compatible
parallel interface cable.
Disconnect the switching device or external buffer
Print with the printer directly connected to the
computer. If you can then print normally, the fault
is probably in the switching device or external
buffer. Consult the switching device or external
buffer supplier.
5-11
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