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Internal file or
application software
problem
Installed printer driver
not operating correctly
Printing Halts
The print job may
be a finely detailed
photograph or
illustration
Printer has been
operating for
a long time
To avoid minor burns, do not touch the print heads or the surrounding area.
Chapter 5
Troubleshooting
Rebuild the document and print it again
If there is no problem with the new document, the
original file was probably faulty. If the same problem
occurs with the new file, visit Canon's Web site or
call the Canon Customer Care Center for help (see
page 1-4).
Reinstall the printer driver
Remove the installed BJ printer driver and then install
the printer driver again.
To uninstall the printer driver, select Programs from
the Windows Start menu. Then select
BJ Printer and click Uninstall. Follow the
on-screen instructions.
Check the
light
POWER
If the
light is slowly flashing, then the printer is
POWER
operating normally. The printer requires more time to
process a finely detailed illustration or photograph.
Allow the printer to cool down
Interrupt printing at a convenient point, turn the
printer off and wait for at least 15 minutes for the
printer to cool.
The print heads may occasionally overheat during a
long print job. If the print heads overheat, printing will
pause at the end of a pass across the page to allow time
for the print heads to cool and then will re-start after a
brief interval.
5-9
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