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Cannot Install the Printer Driver
Installation was
interrupted
Other application
programs are running
The CD ROM drive is
not specified correctly
Problem with the
CD ROM
5-4
Install the printer driver
Refer to the Quick Start Guide and install the printer
driver using the correct procedure. If you are reinstalling
the printer driver, remove the installed BJ printer driver
and then install the printer driver again.
To uninstall the printer driver, select Programs from
the Windows Start menu. Then select BJ Printer and
click Uninstall. Follow the on-screen instructions. For
details about installing the printer driver, see the Quick
Start Guide.
Quit other programs
Quit any other application programs that are running
and start the installation again.
Check your CD ROM drive
Windows 98 or Windows 95:
Double-click My Computer and then double-click the
CD ROM icon in the new window. Refer to the Quick
Start Guide and proceed with the installation.
Windows 3.1:
Follow the installation instructions in the Quick
Start Guide.
Verify your CD ROM drive
You may need to reduce the speed of your CD ROM.
To lower the speed/cache for the CD ROM drive, follow
these steps: Right-click on the My Computer icon on
the desktop, and click on Properties. Select the Device
Manager tab; double-click on CD ROM, and note the
type of CD ROM driver that is being used. Select the
Performance tab. Click on the File System button at the
bottom left of the dialog box. Select the CD-ROM tab.
Change "Supplemental Cache Size" to Small and
"Optimize access pattern for" to Double Speed Drive.
Click on OK, and OK again. Click on Start and Shut
Down. Restart the Computer. Install Canon Creative.
Install applications individually.
Check that the Windows Explorer can successfully read
the CD. If the CD is unreadable, call the Canon
Customer Care Center (see page 1-4).
Troubleshooting
Chapter 5
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