POSIFLEX JIVA HS-3310A User Manual
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POSIFLEX JIVA HS-3310A User Manual

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HS-3310A/3314A
JIVA Desktop POS
User Manual
15670902010 Ver. A0
http://www.posiflex.com
Package Contents
HS-3310A/3314A desktop POS (x 1)
24V/60W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Paper separator for 2" thermal paper roll (x 1)
Desktop mounting kit pack for HS-3310A (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, and 4 plastic anchors)
Desktop mounting kit pack for HS-3314A (x 1)
(including 1 bottom plate, 1 desktop mounting
bracket, 4 fixing screws, and 4 plastic anchors)
User manual (x 1)
1

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Summary of Contents for POSIFLEX JIVA HS-3310A

  • Page 1 4 fixing screws, and 4 plastic anchors)  Desktop mounting kit pack for HS-3314A (x 1) (including 1 bottom plate, 1 desktop mounting bracket, 4 fixing screws, and 4 plastic anchors)  User manual (x 1) 15670902010 Ver. A0 http://www.posiflex.com...

  • Page 2: Fcc Notes

    SOME IMPORTANT NOTES FCC NOTES This system meets industry & government requirements and applicable standards. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause interference to radio communications. It has been tested and found to comply with limits for a Class A digital device pursuant to subpart B of Part 15 of FCC Rules, which are designed to provide reasonable protection against interference when operated in a commercial environment.
  • Page 3 BATTERY CAUTION NOTES  Dispose of used batteries according to the instructions.  Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium battery types)  Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery that can result in an explosion.
  • Page 4 Views of HS-3310A/3314A Front View HS-3310A/3314A P-CAP Touch & LCD Panel Fingerprint or iButton Sensors (Optional) Posiflex 2D Scanner (Optional) 3-Track Magnetic Paper Jam Rescue Stripe Reader Compartment (Optional) Power LED Indicator Printer Error Printed Paper Exit LED Indicator Printer Paper-Out...
  • Page 5 Left Side View Power Button Right Side View RFID Card Reader (Optional) Paper Roll Cover Release Lever...
  • Page 6 Bottom View Rubber Pad Rubber Pad Bottom I/O Interface Mounting holes Views of I/O Interface of HS-3310A/3314A Top I/O Interface 12V DC-OUT HDMI Port USB 2.0 Port Power Jack Micro USB OTG Reset Button Line Out Port Micro SD Card Slot Bottom I/O Interface 24V DC-IN Power Jack RJ-10 Cash Drawer Port...

  • Page 7: Connecting Power Adapter

    Connecting Power Adapter Please refer to the following instructions on how to connect power adapter to HS-3310A/3314A and to organize your cables. Lay your desktop POS on a level surface with its touch screen facing down as shown in the figure. Hold the bottom I/O interface cover with your thumb and forefinger, and then gently pull the cover outwards to remove the...
  • Page 8 Loading 2” or 3” Paper Rolls Before operating the printer, please follow the below steps to load a paper roll. To open the paper roll cover, push down the paper roll cover release lever in the direction shown in the figure. Before installing 2-inch paper roll in the thermal printer, place paper separator in the paper roll compartment by following the instructions below.
  • Page 9 To load the thermal printer with the 3-inch paper roll, just drop the thermal paper roll inside the paper roll compartment of the printer as illustrated in the figure. Unroll the thermal paper and drag the loose end of the paper till it extends towards the paper cutter.

  • Page 10: Troubleshooting Paper Jams

    Troubleshooting Paper Jams When it comes to the common printing problems, it is inevitable that you might encounter the issue of paper jams at some point. The following steps are provided to assist you in fixing the problem. Before proceeding, make sure that your POS terminal is properly shut down.
  • Page 11 Replacing POS Receipt Printer Module HS-3310A/3314A offers a quick solution to help you to replace POS receipt printer module when there is a need. Please go through the steps described below to achieve the purpose. Before proceeding the procedure, please ensure that the terminal is completely shut down.
  • Page 12 Disconnect all the cables indicated in the figure. Take the new printer module which you wish to replace with, and then connect the cables to the printer control board as indicated in the following figures. Connect the CR cable to CR port on the control board.
  • Page 13 After ensuring the front cover is well attached to the rear case, insert the two screws back into the screw holes inside the compartment, secure them, and then close the cover. Insert the screw which you removed in step 1 to the screw hole at the bottom, and then fasten it properly, as the figure shows.
  • Page 14 After inserting another two scerws into the two mouting holes located on the rear of the POS, fasten them to fix the POS termial to the bottom plate. Using desktop-mounting kits Please follow the steps below to install desktop-mounting kits. Please first release the mounting bracket from the bottom plate by removing two screws as shown in the figure.
  • Page 15 Support your POS terminal with its screen facing towards you. then, align the two screw bolts on the bottom of the POS with the rail slots of the mounting bracket. Push the POS backward along the rail slots of the bracket until the terminal is locked into place.
  • Page 16 Apply two self-tapping screws through the mounting holes into the two plastic anchors. Then, fasten the screws to completely lock the POS onto the table. Installing a Customer Display to HS-3310A/3314A HS-3310A/3314A also allows you to additionally install a customer display to expand its functionality.
  • Page 17 Mifare card against the RFID reader as shown below. Scanning Barcodes with Posilfex 2D Scanner (Optional) The integrated Posiflex 2D Scanner is another prominent feature of HS-3310A/3314A. With its hand- free design, it offers a more convenient solution for...
  • Page 18 Self-Diagnosing your Printer The variety of diagnostic tips is provided in aim to help you efficiently troubleshoot printer problems. Please carefully go through the following descriptions to understand how each function provided works.  Self Test A self-test page, generated by Self Test function, generally contains useful information describing current printer configurations.

  • Page 19: Status Led Indicator

     Hex Dump Mode Hex Dump Mode enables the printer to print out the received data in the hexadecimal format. Please refer to the following instructions to activate Hex Dump Mode. Power OFF printer. Open the cover of the printer. Hold down Feed button, and then power on the printer.

  • Page 20: Specifications

    Reset Button 1 x reset button (on the top I/O plate) WiFi via mini-PCIe expansion slot or USB Wireless Connectivity 4G LTE via Posiflex SM-140 Power ON/ standby, bi-color LED indicators LED Indicator Ethernet link LED indicator on Ethernet connector Printer error &...
  • Page 21 Symbology Code 128,GS1- Databar, GS1-Databar Limited, GS1- Databar Expanded, QR Code, PDF417 ※ The product information and specifications are subject to change without prior notice. To get the detailed information on HS-3310A/3314A, please check this model from Posiflex Global Website...
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Jiva hs-3314aHs3314m1d31Hs3314n1d31

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