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Fault
The control panel
cannot be opened.
Steam escaping from
ventilation slots dur-
ing cooking
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
The appliance hums
or clicks when the
control panel is
opened.
During simple mi-
crowave operation,
the cooking compart-
ment becomes hot.
The interior lighting
does not work.
Cause and troubleshooting
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Malfunction
Call the after-sales service.
1.
→ "Customer Service", Page 38
If there is water in the water tank, empty the water tank:
2.
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
Escaping steam is not a fault.
No action required.
The set water hardness range is too low.
Descale the appliance.
1.
→ "Descaling", Page 32
Check the water hardness and set this in the basic settings.
2.
→ "Basic settings", Page 27
During the descaling, the power supply is interrupted or the appliance is switched off.
Rinse the appliance twice.
▶
→ "Descaling", Page 32
The water tank has not clicked into place.
Insert the water tank correctly so that it engages in the holder.
▶
→ "Filling the water tank", Page 18
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
Order a new water tank.
▶
Malfunction
Do not use deionised or filtered water.
▶
→ "Before using for the first time", Page 14
The sensor is defective.
Call the after-sales service.
▶
→ "Customer Service", Page 38
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
Removing the control panel creates operating noise.
No action required.
The drying function is switched on.
The LED light is defective.
Note: Do not remove the glass cover.
Call the after-sales service.
▶
→ "Customer Service", Page 38
Troubleshooting en
37
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