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Hub 2 Plus User Manual
Updated July 23, 2020
Hub 2 Plus is a central device in the Ajax security system, which controls the
operation of all connected devices and interacts with the user and the security
company.
The hub reports the opening of doors, breaking of windows, threat of re or
ood, and automates routine actions using scenarios. If outsiders enter the
secure room, Hub 2 Plus will send photos from
MotionCam
motion detectors
and notify a security company patrol.
Hub 2 Plus central unit must be installed indoors only.
Hub 2 Plus needs Internet access to connect to the Ajax Cloud service. The
central unit is connected to the Internet via Ethernet, Wi-Fi, and two SIM cards
(2G/3G/4G).
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Summary of Contents for AJAX Hub 2 Plus
- Page 1 Hub 2 Plus User Manual Updated July 23, 2020 Hub 2 Plus is a central device in the Ajax security system, which controls the operation of all connected devices and interacts with the user and the security company. The hub reports the opening of doors, breaking of windows, threat of re or ood, and automates routine actions using scenarios.
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Page 2: Functional Elements
Connecting to Ajax Cloud is necessary for con guring and managing the system through Ajax apps, transmitting noti cations about alarms and events, as well as for updating OS Malevich . All data on Ajax Cloud is stored under multilevel protection, information is exchanged with the hub via an encrypted channel. -
Page 3: Operating Principle
What jamming of a wireless security system is and how to resist it Hub 2 Plus supports up to 200 Ajax devices connected, which protect against intrusion, re, and ooding, as well as control electrical appliances automatically according to scenarios or manually from an app. -
Page 4: Led Indication
How to create and con gure a scenario in the Ajax security system LED indication The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection. Event LED indicator At least two communication channels —... -
Page 5: Security Requirements
To con gure the system, install the Ajax app and create an account . One phone number and email address may be used to create only one Ajax account! There is no need to create a new account for each hub — one account can manage multiple hubs. - Page 6 2 — Ethernet socket 3, 4 — Slots for installing micro-SIM cards 3. Press and hold the power button for 3 seconds until the Ajax logo lights up. It takes about 2 minutes for the hub to upgrade to the latest rmware and...
- Page 7 1. Turn on the hub and wait until the logo lights up green or white. 2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
- Page 8 Ajax security system user rights Hub statuses Icons Icons display some of Hub 2 Plus statuses. You can see them in the Ajax app, in the Devices menu Icons Meaning 2G connected 3G connected LTE connected SIM card is not installed The SIM-card is defective or has a PIN-code on it Hub 2 Plus battery charge level.
- Page 9 States States can be found in the Ajax app 1. Go to the Devices tab 2. Select Hub 2 Plus from the list. Parameter Meaning Malfunction Click to open the list of Hub 2 Plus malfunctions.
- Page 10 Connection status between the hub and Ajax Cloud: Connection Online — the hub is connected to Ajax Cloud O ine — the hub is not connected to Ajax Cloud Cellular data The hub connection status to the mobile Internet: Connected — the hub is connected to Ajax Cloud via mobile Internet Disconnected —...
- Page 11 2-3 bars Internet connection status of the hub via Ethernet: Connected — the hub is connected to Ajax Ethernet Cloud via Ethernet Disconnected — the hub is not connected to Ajax Cloud via Ethernet Noise power level at the hub installation site.
- Page 12 The name of the device and room will be displayed in the text of the event or alarm of the security system. To create a room in the Ajax app: 1. Go to the Rooms tab 2.
- Page 13 However, you can refuse and return to this step later. To add a device to the hub, in the Ajax app: 1. Open the room and select Add device. 2. Name the device, scan its QR code (or enter it manually), select a group (if group mode is enabled).
- Page 14 To change the user settings, click on opposite the user name. How the Ajax security system noti es users of alerts How to add new users to the hub Ethernet — settings for wired Internet connection.
- Page 15 Wi-Fi — settings for Wi-Fi Internet connection. The general list displays all networks available to the hub. Wi-Fi — allows you to enable and disable Wi-Fi on the hub. After pressing the [i] button, the network settings are opened: DHCP / Static — selection of the type of the hub IP address to receive: dynamic or static IP Address —...
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Page 16: Sim Card Settings
SIM card 1 — displays the number of the SIM card installed. Click on the eld to go to the SIM card settings SIM card 2 — displays the number of the SIM card installed. Click on the eld to go to the SIM card settings SIM card settings Connection settings APN, User name, and Password —... - Page 17 Security Schedule — arming/disarming the security system by the schedule. How to create and con gure a scenario in the Ajax security system Detection Zone Test — running the detection zone test for the connected detectors. The test determines the su cient distance for the detectors to register alarms.
- Page 18 Jeweller — con guring the hub-detector ping interval. The settings determine how frequently the hub communicates with devices and how quickly the loss of connection is detected. Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default) Number of undelivered packets to determine connection failure —...
- Page 19 Ajax Cloud server and the hub is calculated as follows: (Ping interval * 4) + Time lter With the default settings, Ajax Cloud reports the hub loss in 7 minutes: (30 s * 4) + 300 s = 7 min Disable alerts when the connection with the server is lost.
- Page 20 System Integrity Check). If enabled, the security system can be armed even if there is a malfunction. To arm the security system with malfunctions through the Ajax app: 1. Activate the armed mode — you will receive a noti cation with a list of malfunctions.
- Page 21 The settings for collecting and storing Ajax security system logs Hub System Logging. You can disable logs or select a transmission...
- Page 22 If the panic button is pressed in the app. If enabled, the hub activates the connected sirens if the panic button was pressed in the Ajax app. It is possible to disable the response of the siren on SpaceControl panic button pressing.Go to the key fob settings (Devices...
- Page 23 Alarm sending channels In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub 2 Plus can send alarms and events to the central monitoring station via Ethernet, UMTS/LTE, and Wi-Fi. We recommend that you use all communication channels at once —...
- Page 24 Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted. Encryption key — encryption key of transmitted events and alarms. Must match the value on the Central Monitoring Station. Alarm con rmation A separate event the hub generates and transmits to the CMS if certain detectors raise the alarm within a speci ed time.
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Page 25: Settings Reset
1. Turn on the hub if it is off. 2. Remove all users and installers from the hub. 3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red. 4. Remove the hub from your account. - Page 26 Events and alarms noti cations The Ajax security system informs the user about alarms and events in three ways: push noti cations, SMS, and phone calls. The noti cation settings can be changed only for registered users. Types of events...
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Page 27: Video Surveillance
You can also connect third-party cameras supporting RTSP protocol. You can connect up to 100 video surveillance devices to the system. How to add a camera to the Ajax security system Connecting to a security company The list of companies that accept the system to the central monitoring station is... -
Page 28: Installation
Select a security company and click Send Monitoring Request. After that, the security company will contact you and discuss the connection conditions. Or you can contact them yourself (contacts are available in the app) to agree upon a connection. Connection to the Central Monitoring Station (CMS) is implemented via the Contact ID or SIA protocol. - Page 29 2. Attach the hub to the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel xation. You will receive a noti cation if an attempt is made to tear the hub off the surface or remove it from the mounting panel.
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Page 30: Maintenance
Inside any premises with the temperature and humidity beyond the range of permissible limits. Maintenance Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. - Page 31 Support of detectors with photo veri cation of Available alarms Number of connected devices Up to 200 Number of connected ReX Up to 5 Number of security groups Up to 25 Number of users Up to 200 Video surveillance Up to 100 cameras or DVRs Number of rooms Up to 50 Up to 64...
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Page 32: Warranty
Weight 367 g Warranty The warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the bundled rechargeable battery. If the device does not function properly, we recommend that you rst contact...
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