If You Need to Call Customer Service Please complete the following information for future reference: Model: FAX1170, FAX1270, MFC1770, MFC1780 (Circle your model number) Serial Number:* Date of Purchase: Place of Purchase: *The serial number is on the back of the unit. Retain this Owner’s Manual with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service.
Brother Numbers Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
Notice – Disclaimer of Warranties (For USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Paper Wire Extension Document Support Paper Support Owner’s Manual Multi-Function Link MFL QuickStart manual Multi-Function Link on Floppy Disks (Includes Multi-Function Link Visioneer * Multi-Function Link Workstation Version 4.0. USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com 1-800-668-2768 (voice) From within Canada:...
Test Sheet Procedures (for USA only) ... 1 About Fax Machines ...2 Fax Tones and Handshake ... 2 ECM (Error Correction Mode) ... 3 FAX 1170 Control Panel Overview FAX 1270 Control Panel Overview MFC 1770/1780 Control Panel Overview Assembly...
Fax Settings Settings Setting Dialing Mode (Tone/Pulse) ... 19 Setting Date and Time ...19 Setting Station ID ...20 Entering Text ... 20 Inserting spaces ...21 Making corrections ...21 Repeating letters ...21 Special characters and symbols ... 21 Storing One Touch Dial Numbers ... 22 One Touch Dialing ...23 Storing Speed Dial Numbers...
T A B L E O F C O N T E N T S Telephone Dialing Options Operation Manual Dialing ...41 One Touch Dialing ...42 Speed Dialing ... 42 Hold ... 42 Pause ... 42 Tone/Pulse ... 43 Searching Telephone Index ... 43 Advanced Sending Faxes Fax Operation...
Transmission Verification Report Prints “Result: NG” ... 80 Custom Features on a Single Line... 80 For Customer Service ... 80 To Order Brother Accessories ... 80 ... 81 ® (option) for FAX 1170 and FAX 1270 ..85 ... 86...
C H A P T E R O N E Introduction Using This Manual Thank you for purchasing a Brother fax machine or multi-function center. This machine has been designed to be simple to use, with LCD screen prompts to guide you through functions.
C H A P T E R O N E About Fax Machines If you’re a first-time fax machine user, fax operation might seem a little mysterious. You’ll soon get used to the unusual fax tones on your phone line, and be able send and receive faxes easily.
I N T R O D U C T I O N ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature.
C H A P T E R O N E FAX 1170 Control Panel Overview Function Tel-index Resolution A B C Hook G H I Hold PQRS Redial / Pause Speed Dial Hook Lets you dial telephone and fax numbers without lifting the handset.
FAX 1270 Control Panel Overview Function Tel-index Resolution Mode A B C Hook GH I J K L Hold PQRS T U V Redial / Pause Speed Dial Shift Hook To access memory Lets you dial telephone locations 13 through and fax numbers 24 in the One Touch without lifting the...
C H A P T E R O N E MFC 1770/1780 Control Panel Overview MFC 1770 Function Tel-index Resolution Hook G H I Hold PQRS Redial / Pause Speed Dial Hook Lets you dial telephone and fax numbers without lifting the handset.
C H A P T E R Assembly Connections Caution Never install telephone wiring during a lightning storm. We recommend that this product be used with a surge protection device to protect the product against lightning storms. Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location.
C H A P T E R T W O Packing List Make sure you have the following items: Telephone Line Cord Telephone Handset Handset Curled Cord Document Wire Extension Document Support Owner’s Manual Multi-Function Link Disks (MFC1770) Quick Reference Guide (FAX1170 and MFC1770) Cable &...
Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the fax machine near a telephone jack and a standard, grounded power outlet. Avoid placing your fax machine in a high-traffic area.
C H A P T E R T W O Attach recording paper support Attach the recording paper wire extension. Open the recording paper cover. Using the groove in the cover, insert the recording paper support as shown. Recording Paper Wire Extension Install the printing cartridge Push the OPEN button to open the top cover.
Install the printing cartridge by inserting the indented the cartridge into its four holders. Indented Press down on both sides of the cover to close it securely. The starter cartridge prints up to 100 pages. Install recording paper The paper cassette can hold about 200 sheets of 20-lb. paper. Open the paper casette cover.
Link or with the Missing Link option. If you have not purchased Missing Link or Multi-Function Link for your FAX 1170/1270, then ignore this jack. Connect the power cord When you connect the power, the screen displays 01/01 00:00. NOTICE: 1) This fax must be grounded using a 3-prong plug.
C H A P T E R T W O Converting Telephone Wall Outlets There are three ways to convert to an RJ11 receptacle. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks.
Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the left side of the fax machine. Triplex Adapter Two Line External TAD You can keep two-line telephones on other wall outlets as always.
C H A P T E R T W O If you are installing the machine to work with a PBX: It is not guaranteed that the unit will operate correctly under all circumstances with a PBX. Any cases of difficulty should be reported first to the company that handles your PBX.
A S S E M B L Y A N D C O N N E C T I O N S Do not connect a TAD elsewhere on the same phone line — your fax machine and TAD will both try to control the line. You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company’s Distinctive Ring Service, have registered the distinctive ring pattern on your fax machine, use that number as a fax number and set your...
C H A P T E R T W O Outgoing Message (OGM) Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception. Record 5 seconds of silence at the beginning of your message. (This allows your fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds.
C H A P T E R Settings Fax Settings Setting Dialing Mode (Tone/Pulse) Your fax machine comes set to accommodate tone (multi-frequency) dialing service. If you have pulse (rotary) dialing service, you must change the dialing mode. Press Function Press Press Stop...
C H A P T E R T H R E E Enter two digits for the month (for example, enter 09 for September, or 10 for October). The screen displays your entry, then prompts you to enter the day. Enter two digits for the day (for example, 06).
By pressing the appropriate number key the correct number of times, you can access the character you want. Press Key one time Inserting spaces If you want to enter a blank space, press Making corrections If you entered a letter incorrectly and want to change it, press cursor under the last correct letter.
C H A P T E R T H R E E NOTICE: The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending...
Press . The screen prompts you to select the type of number this is. Use to select the type you want. a fax only number a telephone (voice) number both a fax and telephone (voice) number CHAIN a number (usually an access code) for chain dialing. Press Return to Step 2 to store another One-Touch number —...
You can store Speed Dial numbers, when you dial by pressing only three keys. Model FAX 1170 has 26 Speed Dial locations, Models FAX 1270, MFC 1770 and MFC 1780 have 36. Even if you lose electrical power, numbers stored in memory will not be lost.
22 you can have up to 6 small Number Groups, or you can assign many numbers to one large group. If you have Model FAX 1170 you can assign up to 49 numbers to Storing one large group, and for Models FAX 1270, MFC 1770 and MFC 1780 up to 59 Speed Dial numbers to one large group.
C H A P T E R T H R E E Use the keypad to enter the One Touch or Speed Dial numbers in this group. For example, enter Speed Dial locations; enter a Press Use the keypad and the chart on pages 20-21 to enter a name for the group (for example, NEW CLIENTS).
C H A P T E R On-Screen Programming User-Friendly Programming We have designed your fax machine with on-screen programming and a Help key. Using This User-friendly programming helps you take full advantage of all the functions Manual your fax machine has to offer. p.
C H A P T E R F O U R Alternating Displays When you see alternating displays, the LCD sometimes alternates between the currently selected option, and a help message giving brief instructions about how to proceed. The display you'll probably see most often is shown below, showing you, when you place a document in the feeder, that you can dial a number and send a fax, or you can make a copy.
O N - S C R E E N P R O G R A M M I N G 2. CANCEL JOB Function Description Cancel a timed or polled job. 3. PRINT REPORTS Function Description 1. ACT. REPORT 2. ALL DIAL 3.
C H A P T E R F O U R 6. TEL OPTIONS Function 1. TONE/PULSE 2. RING DELAY 3. SPEAKER VOLUME 4. F/T RING TIME 5. RING VOLUME 6. DISTINCTIVE 7. CALLER ID 8. HANDSET VOLUME Adjust handset volume. 7.
O N - S C R E E N P R O G R A M M I N G 8. REMOTE FAX OPT (Only for FAX 1270, MFC 1770 and MFC1780) Function Description 1. FAX STORAGE Store incoming fax in memory. Set fax to forward fax/message.
C H A P T E R Basic Fax Operation Sending Faxes Before you begin: Documents must be between 5.8 and 8.5 inches wide, and 5.9 and 23.7 inches long. Your fax machine can only scan an image 8.2 inches wide, regardless of how wide the paper is.
C H A P T E R F I V E Press document you’re sending. Standard — suitable for most typed documents. Fine — good for small print; transmits a little slower than standard resolution. Super Fine — good for small print or artwork; transmits slower than fine resolution.
When you hear the fax tone, press Speed Dial If you’re using the handset, hang up. p. 24 Automatic Transmission This is the easiest way to send a fax. IMPORTANT: Do not pick up the handset or press Hook Insert the document face down in the feeder. Enter the fax number from One Touch or Speed Dial or Tel-index or keypad.
C H A P T E R F I V E TAD — This is the only setting in which you can use an answering machine. Your telephone answering device is connected to your fax machine, and answers every call. Once the TAD answers, the fax machine listens for fax tones. If it detects fax tones, it prints the fax.
To select or change your Answer Mode Press Mode Continue to press screen returns to the date and time display, along with your new Answer Mode setting. If you’re changing Answer Mode while in another operation, the screen returns to the current operation display.
C H A P T E R F I V E Press Now, when a call comes in and the machine is set to F/T Mode, all phones on this line will ring the number of times you selected in Ring Delay. You can let the fax machine pick up and detect if it’s a fax or voice call.
Ring Volume You can select how loudly, or if, the fax machine rings. Press Function Press to select OFF, LOW, MEDIUM, or HIGH. Press when the screen displays your selection. Stop Press to exit. Even if you select OFF, the ring volume will remain LOW in F/T ringing (double ringing), and LOW in Call Reservation.
C H A P T E R F I V E Printing a Reduced Incoming Document You can always reduce the size of an incoming fax to a fixed percentage, regardless of the size of the paper (up to legal) in your fax machine. If you choose AUTO, the fax machine chooses the level of reduction for you.
C H A P T E R Telephone Operation Dialing Options You can use your fax machine to make voice telephone calls, by dialing manually or by using Tel-index or One Touch or Speed Dial memory. Manual Dialing Manual dialing is simply pressing all of the digits of the phone number. Pick up the handset —...
Tone/Pulse If you have pulse dialing service, but need to send tone signals (for telephone banking, for example), follow the directions below. If you have touch tone service, you do not need this feature to send tone signals. Lift the handset. Press When you hang up, the fax machine returns to pulse dialing service.
C H A P T E R Advanced Fax Operation Sending Faxes Quick Scan Fax Transmission You can scan a fax into the machine’s memory to be sent as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your original.
C H A P T E R S E V E N Delayed Transmission You can use this function to send a fax up to 24 hours later. Insert the document in the feeder. You can press normally. Press Enter the time you want the fax to be sent, in 24-hour format (for example, enter 19:45 for 7:45 PM).
Using the numbers you have stored in Group, One Touch and Speed Dial memory, Setting you can “broadcast” faxes automatically to many different locations in a few Number simple steps. (Model FAX 1170 offers 49 locations; Model FAX 1270, MFC 1770 Groups for and MFC 1780 offer 59 locations.) Broadcasting p.
C H A P T E R S E V E N Error Re-Transmission Sometimes there is noise or interference on the phone line, which makes it difficult for your fax machine to transmit a fax. You can set the fax machine to automatically retransmit (re-tx).
C H A P T E R S E V E N Press Press Enter two digits to indicate the number of pages you are sending (enter Wait 2 seconds, then press Enter the fax number you’re calling. Press Printing a Cover Page Before printing a cover page, make sure the Station ID is set up.
A D V A N C E D F A X O P E R A T I O N If you set Call Reservation to ON, press selection. The screen displays the current setting for Call Back Message. CALL BACK:OFF CALL BACK:ON Press to select ON (or OFF) for Call Back Message.
C H A P T E R S E V E N Multiple Resolution Transmission Use this feature to select separate resolution settings for each page of the fax you're sending. This could be useful if you're sending a fax with photos and letters, or some pages with small print and others with normal print.
Changing Remote Codes Remote Codes might not work with some telephone systems. The preset Activation Code is If you are always disconnected when accessing your TAD remotely, try changing the Activation Code from from To change Remote Codes Press Function Press Press If you want to, enter a new Remote Activation Code, then wait 2 seconds.
C H A P T E R S E V E N to “register” the Distinctive Ring pattern, so your fax machine can recognize its incoming calls. You will need another person standing by on another line to help you with Step 6 of this registration. You can change or cancel the Distinctive Ring pattern at any time.
The machine must be in MANUAL mode before someone calls. Once you’ve registered the Distinctive Ring number in your fax machine, you can turn this feature ON or OFF. To change the setting, follow steps 1 to 4 above, selecting ON or OFF. Caller ID The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies.
C H A P T E R S E V E N Clearing Caller ID Information Press Polling Polling is the process of retrieving faxes from another fax machine. You can use your fax machine to “poll” other machines, or you can have someone poll your machine.
Setup to Be Polled (Poll Waiting) Place document in feeder. Press Function Wait 2 seconds. The screen displays Press Press Press Stop Press Start Delayed Polling You can set your fax machine to begin polling at a later time. Make sure no documents are in the feeder. Press Function Wait 2 seconds.
C H A P T E R S E V E N Copy Functions Your fax machine cannot scan anything closer than one-eighth inch from the p. 34 edge of the paper. Set the resolution to S.FINE or PHOTO. Place document face down in the feeder. Press copying begins in about 5 seconds.) Do not pull on the paper while copying is in progress.
C H A P T E R Remote Fax Options Remote Fax Options These instructions in this chapter are for Models FAX 1270, MFC 1770 and MFC 1780. Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location, using Fax Forwarding, Paging, or Remote Retrieval functions.
C H A P T E R E I G H T Paging/Fax Forwarding You cannot use Paging and Fax Forwarding at the same time. Programming Paging Number When Paging is selected, your fax machine dials the pager number you’ve programmed, and dials your Personal Identification Number (PIN) when connected, to activate your pager and let you know you have a fax message in the memory.
Programming a Fax Forwarding Number When Fax Forwarding is set to ON, your fax machine stores the received fax in memory, then dials the fax forwarding number you’ve programmed, and forwards the fax message. Press Function Press until the screen displays FAX FWD Press .
C H A P T E R E I G H T Using Remote Retrieval Access Code Dial your fax number from a touch tone phone. When your fax machine answers and beeps, immediately enter your Remote Retrieval Access Code (159 ). Your fax machine signals the kinds of messages received: Your fax machine then prompts you with two short beeps to enter a command.
Retrieve a Fax Press then to Print a Memory Status List — Press Retrieve all faxes — Press Retrieve specific fax — Press then press Erase all fax messages — Press Check the Receiving Status Press then for Fax messages — Press 1 Long Beep —...
C H A P T E R E I G H T When you hear the fax tones, press retrieve messages; if you just want to check the Memory Status List, hang up after you press The remote fax machine prints the Memory Status List. As soon as you hear 2 beeps, press number of the fax message you want to retrieve, followed by (for example, enter...
C H A P T E R Fax Machine Activity You can print the following lists and reports: 1.ACT.REPORT 2.ALL DIAL 3.TEL.INDEX 4.COVERPAGE 5.CALL BACK MSG 6.USER OPTIONS 7.XMIT REPORT 8.MEMORY STATUS 9.CALLER ID N I N E Activity Report lists information about the last 30 incoming and outgoing faxes.
C H A P T E R N I N E To print a report Press Enter the number (see list above) of the report you want to print. For example, press Press Press Activity Report Interval You can set the fax machine to print activity reports at specific intervals (6, 12, 24 hours, 2, 4, or 7 days).
C H A P T E R Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hearing aid and volume control compatible. When programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
C H A P T E R T E N The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5).
I M P O R T A N T I N F O R M A T I O N WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. This equipment may not be used on coin service lines provided by the telephone company or connected to party lines.
C H A P T E R T E N Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
I M P O R T A N T I N F O R M A T I O N Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock.
IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International Business Machines Corporation. Visioneer PaperPort is a registered trademark of Visioneer, Inc. Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows and Windows NT are registered trademarks of Microsoft in the U.S. and other countries.
C H A P T E R E L E V E N Maintenance and Troubleshooting Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back™ System, so you can get instant answers to common technical questions and product information for all Brother products.
C H A P T E R E L E V E N Error Messages You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message.
M A I N T E N A N C E A N D T R O U B L E S H O O T I N G DISCONNECTED The other party has disconnected during a call or fax. Try calling the other party. DOCUMENT JAM The documents were not inserted or fed properly, or were too long.
C H A P T E R E L E V E N You’ve tried accessing a One Touch or Speed Dial location with no number assigned to it. See pages 22 and 24 for information about storing One Touch or Speed Dial numbers.
C H A P T E R E L E V E N Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.
C H A P T E R E L E V E N Fax Machine “Hears” Voice as CNG Tone Easy Receive If your fax machine is set to Easy Receive ON, and it answers voice calls by p. 36 trying to receive a fax, try turning Easy Receive to OFF.
I N D E X FAX/TEL (F/T) Ring Time ... 37 Fax Forwarding ... 60 Fax Forwarding (Changing Number)... 64 FAX ONLY Mode... 35 Fax Receive Code ... 52 Fax Redial ...35 Fax Storage ...59 Fax Tones and Handshake ... 2 Fax-Back System ...
Ring Delay ...37 Ring Volume ...39 Roll Over Phone Lines ... 13 Safety Instructions ... 70 Sort... 58 Speaker Volume ... 38 Special Characters ... 21 Specifications ... 85 Speed Dial (Changing) ... 25 Speed Dial (Storing Numbers) ... 24 Speed Dialing...
P A C K I N G A N D S H I P P I N G T H E F A X M A C H I N E Packing and Shipping the Fax Machine Whenever you transport the fax machine, use the packing materials that came with your fax machine.
Remote Retrieval Access Card If you plan to receive voice or fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer.
Brother International Corporation (Canada) Ltd. Dollard-des-Ormeaux, QC, CANADA H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA or CANADA only. We can not recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries.