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Brother Fax-1020Plus Owner's Manual

Brother owner's manual fax machine fax-1020plus, fax-1030plus
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FAX-1020Plus
FAX-1030Plus
OWNER'S MANUAL
CONTENTS
Chapter 1: SETUP & PREPARATION BEFORE USE
Chapter 2: THE CONTROL PANEL KEYS
Chapter 3: HOW TO USE ON-SCREEN PROGRAMMING ( OSP )
AND HELP KEY
Chapter 4: FUNCTION SETTINGS
Chapter 5: USING THE UNIT AS A TELEPHONE
Chapter 6: SENDING FAXES
Chapter 7: RECEIVING FAXES AND OTHER CALLS
Chapter 8: POLLING
Chapter 9: REMOTE FAX OPTIONS
Chapter 10: MESSAGE MANAGER MODE SETTINGS
(Only for FAX 1030 Plus)
Chapter 11: MESSAGE MANAGER PLUS SETTINGS
(Only for FAX 1030 Plus)
Chapter 12: HOW TO USE THE COPY FUNCTION
Chapter 13: PRINTING REPORTS AND LISTS
Chapter 14: REGULAR MAINTENANCE AND TROUBLESHOOTING
Chapter 15: IMPORTANT INFORMATION
Chapter 16: SPECIFICATIONS
Chapter 17: INDEX

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  Summary of Contents for Brother Fax-1020Plus

  • Page 1 FAX-1020Plus FAX-1030Plus OWNER'S MANUAL CONTENTS Chapter 1: SETUP & PREPARATION BEFORE USE Chapter 2: THE CONTROL PANEL KEYS Chapter 3: HOW TO USE ON-SCREEN PROGRAMMING ( OSP ) AND HELP KEY Chapter 4: FUNCTION SETTINGS Chapter 5: USING THE UNIT AS A TELEPHONE...
  • Page 2 For FAX-1020Plus only Pan European Approvals Information Your Brother Fax-1020Plus has been granted a Pan European Approval via KCS in the Netherlands. The machines are designed to interwork with the basic network functions of the following countries telecoms networks within the scope of the approval.
  • Page 3 How to Use This Owner’s Manual Thank you for purchasing a Brother fax machine. This fax machine has been designed to be simple to use, but you can utilize it to its fullest potential by taking some time to read this owner’s manual. You will be ready to use the fax machine as soon as you read the first four chapters.

  • Page 4: Table Of Contents

    CONTENTS Chapter 1. SETUP & PREPARATION BEFORE USE Choosing a Suitable Place for Your Fax Machine ... 1-1 The Good Places..1-1 And the Bad Places..1-1 Packing List ... 1-2 Setting up Your Fax Machine ... 1-3 Changing the Ribbon ...
  • Page 5 D) FAX TRANSMISSION OPTIONS ... 6-14 Setting the Overseas Mode ... 6-14 Setting Your Fax Machine for Multiple Resolution Transmission ... 6-15 Sending a Fax with an Electronic Cover Page Message ... 6-16 When Using the Cover Page Temporarily ... 6-16 •...
  • Page 6 • Sending an Automatic Cover Page ... 6-20 Sending a Fax When the Cover Page Is ON ... 6-20 Sending a Fax with Call Reservation ... 6-21 • Using the Call Reservation Function ... 6-22 Printing the Call Back Message ... 6-22 ECM (Error Correction Mode) ...
  • Page 7 Polling Another Fax Machine (Calling) ... 8-2 Setting up Polled Waiting (Being Called) ... 8-3 Secure Polling ... 8-3 Polling Another Brother Fax Machine with Secure Code (Calling) ... 8-4 Setting up Polled Waiting with Secure Polling (Being Called) ... 8-5 Delayed Polling ... 8-6 Setting up Polled Waiting with Memory ...
  • Page 8 Calling Your Message Manager for Messages (See Remote Retrieval) ... 10-13 C) ERASING YOUR MESSAGES ... 10-14 Erasing Incoming Voice Messages, Fax Messages and Recorded Memo (or Memo Manager) ... 10-14 One by One Erasing ... 10-14 All in One Erasing ... 10-14 D) CHANGE THE OUTGOING MESSAGE ...
  • Page 9 • • • B) SETTING UP THE VOICE-ON-DEMAND ... 11-4 Setting up Step 1a: for Voice-on-Demand ... 11-4 C) SETTING UP THE PERSONAL MAILBOX ... 11-6 Setting up Step 1b: for Personal Mailbox ... 11-6 Setting up Step 2: Recording/Erasing/Playing the 2nd Guidance OGM for each Voice-on-Demand and Personal Mailbox ...
  • Page 10 Chapter 15. IMPORTANT INFORMATION Important Safety Instructions ... 15-1 BABT approval (For FAX 1030 Plus U.K. only) ... 15-2 Chapter 16. SPECIFICATIONS Chapter 17. INDEX 15-1 16-1 17-1...
  • Page 12 Brother advises that this product will not function correctly in a country other than that in which it was originally offered for sale, and does not offer any warranty in the event that this product is used on public telecommunication lines in a country other than that in which it is approved.

  • Page 13: Chapter 1. Setup & Preparation Before Use

    Chapter 1. SETUP & PREPARATION BEFORE USE Choosing a Suitable Place for Your Fax Machine Use the following list as a guide to find a suitable place for your fax machine. The Good Places... Place your fax machine on a flat, stable surface, such as a desk.

  • Page 14: Packing List

    SETUP & PREPARATION BEFORE USE Packing List Please check to see that you have the following items: Telephone line cord Telephone handset (Example for U.K.) Handset curled cord Document wire extension NOTICE Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

  • Page 15: Setting Up Your Fax Machine

    Setting up Your Fax Machine Follow these steps to set up your fax machine. 1. Attach the document supports. 1) Attach the document support. 2) Attach the document wire extension. 2. Attach the recording paper supports. 1) Attach the recording paper wire extension.
  • Page 16 SETUP & PREPARATION BEFORE USE 3. Install the printing cartridge. 1) Push the OPEN button and open the top cover. OPEN button 2) Remove the stopper for the printing cartridge. Turn the gear towards you and remove the slack in the ribbon in printing cartridge carefully.
  • Page 17 3. Lightning and Power Surges can damage this product! We recommend that you use a quality Surge Protection Device on the AC power line as well as the telephone line or unplug the lines during a lightning storm.
  • Page 18 1) Connect the plug at the end of the handset cord to the socket on the side of the machine labelled with the telephone symbol. 2) Hook the curled cord to the handset holder. 3) Place the handset on the cradle. *PC I/F jack only for use with the Brother MFL Pro for FAX option. Handset curled cord...
  • Page 19 7. Setting the recording paper. 1) Open the recording paper cover. 2) Place the paper (up to 200 sheets) into the recording paper sheet feeder. NOTE: Make sure that you do not put so much paper in the sheet feeder that the Maximum height line is obscured.

  • Page 20: Changing The Ribbon

    SETUP & PREPARATION BEFORE USE Changing the Ribbon 1. Remove the printing cartridge containing the used ribbon. (See this chapter for removing and installing the printing cartridge.) 2. Position the printing cartridge (as shown in the illustration) paying special attention to the position of the blue shaft.
  • Page 21 SETUP & PREPARATION BEFORE USE - CHAPTER 1 4. Install the blue, white and black shafts into the cardboard cores of the new ribbon. Pay special attention to the position of the ribbon as shown in the illustration. White shaft 5.

  • Page 22: Multi Line Connections (Pabxs)

    It is advisable to have a separate line for the fax machine. You can then leave the machine in FAX mode to receive faxes at any time of the day or night.

  • Page 23: Using Extension Telephones

    EXTENSION SOCKET INADVISABLE CONNECTION OF EXTENSION SOCKETS EXTENSION SOCKET RECOMMENDED CONNECTION OF EXTENSION SOCKETS EXTENSION MASTER SOCKET SOCKET INCOMING Fig. 1. DISCONNECT EXTENSION MASTER SOCKET SOCKET INCOMING FAX MACHINE MUST BE PLUGGED INTO MASTER SOCKET Fig. 2. LINE LINE 1-11...

  • Page 24: Chapter 2. The Control Panel Keys

    THE CONTROL PANEL KEYS Chapter 2. THE CONTROL PANEL KEYS FAX 1020 PLUS c LCD AND USER SETTING AREA FAX - 1O2O Menu Tel-Index Resolution Mode A B C D E F G H I J K L M N O PQRS T U V W X YZ...
  • Page 25 FAX 1020 PLUS a TELEPHONE AREA FAX - 1O2O 1. Tel This key is used to have a telephone conversation having picked up the handset of an external telephone in F/T pseudo-ringing mode. 3. R You can use this key to gain access to an outside line when FAX- 1020Plus is connected to a Private Automatic Branch Exchange...
  • Page 26 THE CONTROL PANEL KEYS b ONE-TOUCH AREA FAX - 1O2O 7. Shift This key is used to access the “13” through “24” One-Touch keys. (See chap. 4.) 9. One-Touch Dial Keys These 12 keys give you instant access to previously stored phone numbers. (See chap.
  • Page 27 Menu Tel-Index 22. Mode This key is used to specify how the fax machine should handle incoming calls. (Answer Mode) (See chap. 7.) 24. Memory This key enables you to scan in your originals at twice the normal speed, by storing them in the memory before actual transmission.

  • Page 28: A Telephone Area (Fax 1030 Plus)

    THE CONTROL PANEL KEYS FAX 1030 PLUS a TELEPHONE AREA FAX - 1O3O P L A I N P A P E R F A X FAX 1030 PLUS 1. Mute You can use this key to put a call on hold.

  • Page 29: B One-Touch Area (Fax 1030 Plus)

    b ONE-TOUCH AREA FAX - 1O3O P L A I N P A P E R F A X FAX 1030 PLUS 8. Shift This key is used to access the “13” through “24” One-Touch keys. (See chap. 4.) 10. One-Touch Dial Keys These 12 keys give you instant access to previously stored phone numbers.

  • Page 30: C Lcd And User Setting Area (Fax 1030 Plus)

    (see chap. 3) or Tel-Index. (See chap. 5.) 17. Set This key is used for storing a function setting into the fax machine. (See chap. 3.) 19. Clear This key deletes entered data or backs up one step in a function procedure.
  • Page 31 c LCD AND USER SETTING AREA FAX - 1O3O P L A I N P A P E R F A X FAX 1030 PLUS 23. Speed-dial This key lets you access previously stored speed dial phone numbers with a two digit number. (See chap. 4, 5.) 25.

  • Page 32: Message Manager Area (Fax 1030 Plus)

    Speed-dial Tel-index 29. Record Use this key to record outgoing voice messages, memos and memo manager messages into your fax machine. You can also record voice information for the Voice-on-Demand feature. (See chap. 10.) 31. Erase This key erases voice or fax messages stored in your fax machine.
  • Page 33 THE CONTROL PANEL KEYS - CHAPTER 2 2-10...

  • Page 34: How To Use On-Screen Programming (Osp) And Help Key

    Since your fax programming is done on the LCD, we have created step-by-step on-screen prompt messages to help you program your fax machine. All you need to do is follow the prompt instructions as they guide you through the function menu selections, programming options and settings.

  • Page 35: Alternating Displays For On-Screen Programming (Osp)

    SELECT { } & SET Function Selection Table If you have a basic understanding of how to program a fax machine, you can perform most of the programming settings without the owner's manual. To help you understand the function selections, options, and settings that are found in your fax machine, we have provided the following Function Selection Table.
  • Page 36 HOW TO USE ON-SCREEN PROGRAMMING (OSP) AND HELP KEY Level one Level two function function 4. CONTRAST 1. TEMP. (TEMPO- 5. RESOLUTION RARY) SETTINGS 6. OVERSEAS MODE 7. COVERPAGE 2. CANCEL See page 13-1 3. PRINT for a list of REPORTS reports.
  • Page 37 TONE/PULSE This is the number of rings before the fax machine answers the call when in F/T or FAX Answer Mode. 1/2/3/4 rings You can adjust the speaker volume with this function.
  • Page 38 This function is available when the MFL Pro for FAX is connected. For FAX 1020 Plus and FAX 1030 Plus, this software is not included. (Software is available from your Brother dealer.) FAX RECEIVE ONLY/PC PRIORITY/PC RECEIVE ONLY...
  • Page 39 You can store the incoming fax messages in the memory. Then you can use the convenient remote control functions. ON/OFF FAX FORWARDING ON cause the fax machine to send any stored faxes that are received to another predetermined fax number. ON/OFF You can register a REMOTE ACCESS ID (3 dig- its) allowing you to remotely operate the machine.

  • Page 40: Help Key

    HOW TO USE ON-SCREEN PROGRAMMING (OSP) AND HELP KEY Level one Level two function function 1. MSG MGR PLUS 2. OGM 9. SETUP MM PLUS (Only for FAX 1030 Plus) 3. MAIL BOX 4. VOICE INFO 0. INTERRUPT Help Key Press this key whenever you need a quick reference Help List printed.

  • Page 41: How To Enter Text In Function Mode

    By pressing the appropriate number key the correct number of times, you can access the character you want. When you are making certain settings, such as One-Touch dial, you need to enter text into your fax machine. once Let’s say that you want to enter the initials “BR”. Follow the example below.

  • Page 42: How To Enter Special Characters, Symbols And Punctuation Marks In Function Mode

    HOW TO USE ON-SCREEN PROGRAMMING (OSP) AND HELP KEY FOR YOUR INFORMATION 1. If you want to enter a blank space, press X (right arrow) twice. 2. If you entered a letter incorrectly and want to change it, you can use Z (left arrow) to move the cursor back.
  • Page 43 HOW TO USE ON-SCREEN PROGRAMMING (OSP) AND HELP KEY - CHAPTER 3 3-10...

  • Page 44: Chapter 4. Function Settings

    FUNCTION SETTINGS Chapter 4. FUNCTION SETTINGS There are some settings, such as the date and time, you should enter into your fax machine before you begin using it. Once entered, these settings will remain in the machine until you change them. You can begin customising the settings by pressing Menu on the control panel.

  • Page 45: Setting Pabx

    Setting PABX If your fax machine is connected to a PABX system, set PABX: ON. If not, set OFF. KEYS TO PRESS 1. Press Menu. 2. Press 6. 3. Press 6. (7, on FAX 1030 Plus) 4. Press Z (left arrow) or X (right arrow) to select PABX ON or OFF.

  • Page 46: Setting The Beeper Sound Level

    The initial setting on your fax machine for the beeper is LOW. If you do not want the beeper on, select OFF, and if you want it loud, select HIGH.

  • Page 47: Setting The Date And Time

    Setting the Date and Time Your fax machine shows the date and time on the display and prints it on every fax page you send. You can set the date and time in function mode. KEYS TO PRESS 1. Press Menu.

  • Page 48: Using The Clock Change

    FUNCTION SETTINGS Using the Clock Change You can easily let the machine’s clock gain or lose one hour by using this feature. KEYS TO PRESS 1. Press Menu. 2. Press 5. 3. Press 7. 4. Press Set. 5. Press Zor X keys to choose SUMMER TIME to gain an hour and WINTER TIME to lose an hour.

  • Page 49: Setting The Station Id

    Your number on the local exchange, using spaces to aid readability as appropriate. As an example, your fax machine is installed in the United Kingdom, is to be used for both fax and voice calls, and your national telephone number is 0555 5444, then you must set the...

  • Page 50: Storing One-Touch Dial Numbers

    8. Enter the name by using the number keys (up to 20 characters). Example: BROTHER. Refer to the section “How to Enter Text in Function Mode” in chap. 3. 9. Press Set to confirm the entry.
  • Page 51 Helpful Hints If your fax machine is connected to a PABX, you may need to insert an additional number prefix (e.g. “9”) and a “pause” before each fax or telephone number, in order to gain access to the outside line.

  • Page 52: Types Of Numbers

    FUNCTION SETTINGS FOR YOUR INFORMATION Types of Numbers When you store a number as a One-Touch or as a Speed-Dial number, you have a choice of choosing the type of number. There are 3 options: 1. FAX (A fax number). 2.
  • Page 53 2. Print out the Quick-Dial List to make sure you have stored the correct numbers; see chap. 13. This list will indicate the type of number: FAX, TEL or F/T. 3. Even if there should be a loss of electrical power to your fax machine, the telephone and fax numbers you have stored will not be lost.

  • Page 54: When You Wish To Change The Stored One-Touch And Speed-Dial Numbers

    Out-of-Paper Reception and Memory Transmission will be lost after the power is disconnected. Helpful Hints If your fax machine is connected to a PABX, you may need to insert an additional number (e.g. ‘9’) before each fax or telephone number to gain access to an outside line. Setting Up Number Groups Number Groups allow you to send the same fax message to many fax numbers by pressing only one One-Touch key (Broadcasting).
  • Page 55 One-Touch numbers.) 7. Press Set. 8. Enter the group’s name (up to 15 characters). Example: ALL BROTHER. 9. Press Set. 10. Press Stop to return to date and time. Helpful Hints You can print a list of all One-Touch numbers and Speed-Dial numbers. Group numbers will be marked in the column of “GROUP”.

  • Page 56: Using Memory Security (Only For Fax 1020 Plus)

    FUNCTION SETTINGS Using Memory Security (Only for FAX 1020 Plus) This feature allows you to prevent unauthorised access to the fax machine. You must use a password to switch Memory Security ON and OFF. When switched ON, Memory Security prohibits most functions . The following functions listed are available while Memory Security is switched ON.

  • Page 57: Changing Memory Security Password

    Helpful Hints If the password you enter at Step 10 is incorrect, the screen would display WRONG PASSWORD. After 2 seconds the display will then return to normal (displaying the date & time). You must then start from Step 1 to set Memory Security. Changing Memory Security Password KEYS TO PRESS 1.

  • Page 58: Switching Off Memory Security

    After 2 seconds the display will then return to displaying SECURE MODE. You must then start from Step 1 to switch OFF Memory Security. If you forget the Memory Security password, please contact your Brother dealer for service. 4-15 8.MEM SECURITY...

  • Page 59: Chapter 5. Using The Unit As A Telephone

    Press Redial/Pause to insert a pause between digits to be dialled. If your fax machine is connected to a PABX, you may need to insert an additional number prefix (e.g. “9”) and a “pause” before each fax or telephone number to gain access to the outside line.

  • Page 60: Using Control Panel Keys During Telephone Calls

    You can send a fax and then talk to the recipient using the Call Reservation feature. After your fax has been printed on the receiving end, the receiving fax machine will ring as if it were receiving a telephone call. If the recipient picks up the handset, your fax machine will ring.

  • Page 61: Tel Key

    Tel Key (Only for FAX 1020 Plus) This key is used to enter into a telephone conversation having picked up the handset of an external telephone in F/T pseudo-ringing mode. For further information, see chap. 2. On Hook Dialling 1. Dial the number by pressing the number keys or Quick Dial keys. 2.

  • Page 62: Chapter 6. Sending Faxes

    The size of the documents you want to send by fax should not be larger (or smaller) than your fax machine can accommodate. The documents should each be between 148 and 216 mm (5.8 and 8.5 inches) wide and between 150 and 600 mm (5.9 and 23.6 inches) long.

  • Page 63: The Auto Document Feeder (Adf)

    The Auto Document Feeder (ADF) The Auto Document Feeder (ADF) automatically feeds documents (up to 20 pages) into the fax machine, one at a time. The thickness and weight of the documents should fall into the following categories: Thickness: For one sheet: 0.07 to 0.12 mm (2.8 x 10 For multiple sheets: 0.07 to 0.10 mm (2.8 x 10...
  • Page 64 SENDING FAXES KEYS TO PRESS 1. Place the document to be sent into the feeder. 2. Press Resolution key. * LCD will show the current setting for 2 seconds (Fax 1020 Plus). For FAX 1030 Plus, Resolution lights will show the current setting. * If you press Resolution key during displaying the current setting, you can change the setting.

  • Page 65: Setting The Contrast

    SETTING THE CONTRAST The fax machine has an automatic contrast control, but if you need to send or to copy a document that is very light or very dark, you may want to set the contrast yourself. Use LIGHT to send a very light document.

  • Page 66: B) Basic Fax Transmissions

    When or if you want to then send a fax, ask the person on the other line to press Start on his/her fax machine and when you hear fax tones you can press Start to begin sending your fax.

  • Page 67: Sending A Fax Manually

    Automatic redialling can only be used for faxes that were sent using automatic transmission— not for telephone calls. The fax machine will automatically re-dial the number 4 times at 2 minutes intervals (for the U.K.), 3 times at 2 minutes intervals (for Ireland), before giving up.

  • Page 68: Optional Settings When You Send A Fax Manually

    • Overseas Mode Printing Page Headers Your fax machine can print a page header on top of every document you send. It is printed on the receiving party’s fax paper. It contains the date and time of transmission, your fax number and name (Station ID), and page number.

  • Page 69: If You Get A Memory Full Message When Trying To Send A Fax By Using Memory

    FOR YOUR INFORMATION If You Get a MEMORY FULL Message When Trying to Send a Fax by Using Memory In the unlikely event of the memory becomes full when scanning page one, the display shows “PRESS STOP KEY”, then press Stop to abort the job. If the memory becomes full on page 2 or more of a multi-page document, you will be prompted to press Start to send the portion already scanned, or Stop to abort the job.

  • Page 70: Setting The Daily Timer (For Delayed Transmissions)

    Speed dialling, or Tel- Index. 10. Press Start. The fax machine will wait until the specified time to call. Setting the Daily Timer (for Delayed Transmissions) The Daily Timer function lets you send a fax at a set time every day. This is handy for sending delayed jobs that must go out at the same time daily.

  • Page 71: Getting Familiar With The Broadcasting Function

    2. If the line is busy or for some other reason a connection could not be made during broadcasting, the fax machine will automatically re-dial the number. 3. If the memory is full, press Stop to abort the job or press Start to send the portion that is in the memory (if more than one page has been scanned.)
  • Page 72 Helpful Hints 1. If you press only Memory instead of Shift + Memory for the last document, your fax machine will start dialling without waiting for 30 seconds. 2. Multi-transmission is available for up to three destinations, however the total number includes Timer transmissions.

  • Page 73: Interrupting The Timer And Polled Job

    “interrupting” it. When you interrupt the timer to send a “new” set of documents, the fax machine does not automatically re-dial the number if it is busy. Also, you cannot use the function mode when you are interrupting the timer or polled waiting.

  • Page 74: Cancelling A Job

    Cancelling a Job Use the cancel job function to permanently remove scheduled tasks such as polling or polled job (see chap. 8) and timer job (delayed sending) from your fax machine. Example: TIMER WAITING with documents in the feeder. KEYS TO PRESS 1.

  • Page 75: D) Fax Transmission Options

    D) FAX TRANSMISSION OPTIONS Setting the Overseas Mode If you experience difficulty with sending faxes overseas, you may want to use the Overseas mode. Using the Overseas mode is an effective way to send faxes overseas. KEYS TO PRESS 1. Insert the documents into the feeder. 2.

  • Page 76: Setting Your Fax Machine For Multiple Resolution Transmission

    SENDING FAXES Setting Your Fax Machine for Multiple Resolution Transmission This is a temporary setting for the current transmission job only. You can set the resolution of the documents you send by pressing Resolution. Once you set the resolution, all the pages will be sent at the same resolution. However, there may be times when you want to send some pages at one resolution, such as “standard”, and other...

  • Page 77: Sending A Fax With An Electronic Cover Page Message

    KEYS TO PRESS 1. Insert the documents into the feeder. 2. Press Menu. SENDING FAXES - CHAPTER 6 === COVER PAGE === SWISS OFFICE BROTHER 03 PAGE[S] TO FOLLOW THE DISPLAY WILL SHOW: 09/12 15:25 FAX: NO. & START COPY: PRESS COPY 1.TEMP.SETTINGS...
  • Page 78 SENDING FAXES 3. Press 1. 4. Press 7. 5. Press Z (left arrow) or X (right arrow) to select ON or OFF. Example: ON. 6. Press Set. 7. Press Z (left arrow) or X (right arrow) to select the comment you want.

  • Page 79: The Comments Selection On The Cover Page

    FOR YOUR INFORMATION The Comments Selection on the Cover Page You can choose one comment from a choice of 6. The first option is to send no comment at all. The next 3 are built-in comments, and the last two are ones you can enter yourself. (For more information see below “Customising Your Cover Page Comment”.) 1.

  • Page 80: Printing The Cover Page

    SENDING FAXES Printing the Cover Page You can print a Cover Page to check the format. KEYS TO PRESS 1. Press Menu. 2. Press 3. 3. Press 4. 4. Press Start. To Always Send a Cover Page If you often send an automatic Cover Page, you can set it to ON to avoid having to set up the details of the Cover Page each time.

  • Page 81: Sending An Automatic Cover Page

    5. Press Set. 6. If you selected ON, you need to select a comment, by pressing Z (left arrow) or X (right arrow). Example: 2.PLEASE CALL. 7. Press Set. 8. Press Stop to exit. FOR YOUR INFORMATION Sending an Automatic Cover Page If you have the Cover Page ON/OFF setting to ON, the total number of pages will not be printed on the Cover Page.

  • Page 82: Sending A Fax With Call Reservation

    You can send a fax and then talk to the recipient using the Call Reservation feature. After your fax has been printed on the receiving end, the receiving fax machine will ring as if it were receiving a telephone call. If the recipient picks up the handset, your fax machine will ring.

  • Page 83: Using The Call Reservation Function

    1. There are some fax machines that will not respond to this function. 2. When you use auto re-dialling, you cannot use the Call Reservation function, but if Call Back Message is ON, your fax machine will leave a Call Back Message to ask the other party call you.

  • Page 84: Ecm (Error Correction Mode)

    SENDING FAXES 3. Press 5. 4. Press Start. ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature.

  • Page 85: Next-Fax Reservation

    Next-FAX Reservation You can use Next-FAX Reservation for sending a fax when the fax machine is busy receiving or transmitting from memory. This function saves you from having to wait until the incoming fax has printed or the fax stored in the memory has finished transmission. To use the Next- FAX Reservation feature insert the documents as you normally would and follow a few other simple steps.

  • Page 86: Chapter 7. Receiving Faxes And Other Calls

    A) BASIC SETUP TO RECEIVE FAXES Selecting an Answer Mode There are 4 answer modes for your fax machine. You can choose one by pressing Mode repeatedly until you find the mode you want. Choose one that suits your needs.

  • Page 87: Automatic Fax Only Reception (Fax Mode)

    When you use this feature, you don’t have to press Start, but need to wait for several seconds quietly, when you answer a fax call. Just replace the handset after your fax machine begins to receive the fax. Selecting “ON” allows the machine to receive fax calls automatically, even if you lift the handset of an extension.

  • Page 88: Setting The Ring Delay

    Note: For an explanation of the differences between external and extension telephones, please see page 7-12. Setting the Ring Delay You can set up the number of rings before the fax machine will answer automatically in FAX and F/T mode. KEYS TO PRESS 1.
  • Page 89 RECEIVING FAXES AND OTHER CALLS - CHAPTER 7 3. Press 2. 4. Press Z (left arrow) or X (right arrow) repeatedly until you find the number of rings you want. Example: 03. 5. Press Set. 6. Press Stop to exit. 2.RING DELAY RING DELAY:02 SELECT { } &...

  • Page 90: The F/T Switch (F/T Mode)

    RECEIVING FAXES AND OTHER CALLS The F/T Switch (F/T Mode) When you share one line for your telephone and fax machine, in the F/T switch mode, the fax machine can determine whether an incoming call is a fax or a telephone call. (See diagram below.)

  • Page 91: Recording An F/T Outgoing Message (Ogm) (Only For Fax 1030 Plus)

    Setting the F/T Ring Time Once the fax machine has answered the call and has determined that it is a voice call, you can specify the amount of time that it will ring before a fax tone is finally generated. This period can be 10, 20, 30, or 60 (for U.K.) or 10, 20, 30 or 45 (for Ireland) seconds.
  • Page 92 RECEIVING FAXES AND OTHER CALLS 3. Press 6. 4. Press Z (left arrow) or X (right arrow) repeatedly until you get the F/T MSG. 5. Press Set. 6. Press Record and then pick up the handset. 7. Record a message within 20 seconds.

  • Page 93: Smoothing

    Smoothing The smoothing feature enhances the appearance of incoming faxes by making jagged edges smooth and takes no additional time. This function does not apply to outgoing faxes, or to lists or reports you print. The initial setting is ON. KEYS TO PRESS 1.

  • Page 94: Speaker Volume

    Speaker Volume There are three settings available for the speaker volume, OFF, LOW, MEDIUM, or HIGH. This setting controls the volume of the fax machine’s speaker, which is connected to the phone line. The initial setting is LOW. THE DISPLAY WILL SHOW: 09/12 15:25 1.TEMP.SETTINGS...

  • Page 95: Ring Volume

    KEYS TO PRESS 1. Press Menu. 2. Press 6. 3. Press 3. 4. Press Z (left arrow) or X (right arrow) to choose a setting either OFF, LOW, MEDIUM, or HIGH. Example: HIGH. 5. Press Set. 6. Press Stop to exit. (Only for FAX 1030 Plus) If you want to change the speaker volume during a call using Speaker Phone or while playing a message, use the control panel keys shown below.

  • Page 96: Reception Into Memory

    RECEIVING FAXES AND OTHER CALLS 4. Press Z (left arrow) or X (right arrow) to choose either OFF, LOW, MEDIUM, or HIGH. Example: LOW. 5. Press Set. 6. Press Stop to exit. Helpful Hints Even if you select OFF, the ring volume is set LOW for F/T ringing, Call Reservation ringing. Reception into Memory As soon as the paper cassette becomes empty during fax reception, the LCD will display “CHECK PAPER”;...

  • Page 97: B) Remote Activation

    Connecting an External or Extension Telephone to the Unit You may connect an external telephone to your fax machine, as shown below. An extension phone is a telephone that is plugged into a separate wall jack on the same line.

  • Page 98: Using The Activation Code

    RECEIVING FAXES AND OTHER CALLS Operation from an External or Extension Telephone If you answer a fax call on an external or extension phone, you can make your machine take over by using the Activation Code. When you press the Activation 5 1, the machine starts to receive a fax.

  • Page 99: Troubleshooting

    Troubleshooting Sometimes other equipment on your phone line reserves a key that is in the Activation or Deactivation code. (Some answering machines reserve the “*” key.) If the code you use to retrieve messages from your answering machine causes the line to be disconnected, try changing the Remote Codes.

  • Page 100: C) Connection To A Telephone Answering Device (Tad)

    C) CONNECTION TO A TELEPHONE ANSWERING DEVICE (TAD) How to Use External TAD with the Unit (The TAD Mode) When you leave your fax machine set in TAD mode, phone calls will be answered by the externally connected telephone answering device; fax calls will subsequently be received automatically provided they come from a machine which sends standard group 3 fax CalliNG tone (CNG).

  • Page 101: Sequence Of External Tad Reception (Tad Mode)

    The caller can also external TAD. send a fax message after the voice message. The caller must press Start or enter your remote activation code to activate the fax machine. The fax message is received on paper. 7-16...

  • Page 102: D) Caller Id

    To get the Caller ID Service: apply for the Caller ID service at your local telephone company, if available. To PABX Users : Calling line identification signals are not generally delivered to your Brother fax machine if it is connected behind a private branch exchange (PBX) system or other call routing device. Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls.

  • Page 103: The Caller Id Is Stored In Your Machine's Memory

    The Caller ID is Stored in Your Machine’s Memory The machine can store a maximum of the last 30 incoming caller IDs in the memory, along with the time and date of reception. The 31st call will cause the oldest ID to be erased. The Caller ID information stored in the memory can be used for the following.

  • Page 104: Selecting A Caller Id From The Memory For Call Reply

    You can display the caller IDs that are stored in the memory and select the caller you want your machine to dial. Call Reply is a convenient feature whereby your Brother fax can dial back a voice/fax call “on-hook” to the opposite party associated with a Caller ID number which has been captured into memory.
  • Page 105 RECEIVING FAXES AND OTHER CALLS - CHAPTER 7 7. To automatically dial the caller ID number, wait 2 seconds on the desired Caller ID until you see the date and time the caller ID was received. * After 2 more seconds, the prompt shown at the right will appear.

  • Page 106: To Activate Certain Network Services When Using Call Reply

    Calls derived from a caller ID number to destinations connected to a “Direct Dial Inward (DDI)” private exchange system may fail to connect, or may be answered in the first instance by the called premises’ main switchboard rather than by the intended extension. Brother is not liable for any call charges thus incurred.

  • Page 107: Printing The Caller Id List

    • RX means your machine received a fax message (except polling and calling receiving). • TEL means you answered a telephone call by your fax machine, external TAD or external phone. • BLANK means the call was not answered or you answered at an extension phone.

  • Page 108: Bt Call Sign (For U.k. Fax 1020 Only)

    RECEIVING FAXES AND OTHER CALLS BT CALL SIGN (For U.K. FAX 1020 Plus only) FOR YOUR INFORMATION This machine feature lets you use the BT Call Sign subscriber service which allows you to have at least two separate telephone number on one phone line. Each phone number has its own distinctive ringing pattern, so you know which phone number is ringing.
  • Page 109 RECEIVING FAXES AND OTHER CALLS - CHAPTER 7 7-24...

  • Page 110: Chapter 8. Polling

    2. If you want others to pay for the cost of the call: ask them to poll your fax machine for the document they want, and have them fax any documents that you want.

  • Page 111: Polling Another Fax Machine (Calling)

    Polling Another Fax Machine (Calling) Once you have set up polling, as described below, and the other party has set their fax machine to “POLLED WAITING”, you can automatically receive their documents. KEYS TO PRESS Make sure there are no documents in your feeder.

  • Page 112: Setting Up Polled Waiting (Being Called)

    Secure Polling is a way to keep your documents and others’ from falling into unauthorised hands while the fax machines are set up for polling. You can use Secure Polling only with another Brother fax machine. Your four-digit ID number must be entered on the fax machine that polls for your documents.

  • Page 113: Polling Another Brother Fax Machine With Secure Code (Calling)

    Polling Another Brother Fax Machine with Secure Code (Calling) You can poll another fax machine that has Secure Polling by the following steps below: You need to make sure you are using the same Polling ID number as the other party.

  • Page 114: Setting Up Polled Waiting With Secure Polling (Being Called)

    POLLING Setting up Polled Waiting with Secure Polling (Being Called) Secure Polling allows you to create a Polling ID number to protect your documents during polled waiting mode. Anyone who polls your machine must enter this Polling ID number. KEYS TO PRESS 1.

  • Page 115: Delayed Polling

    Delayed Polling You can set the time at which you want polling to take place. After you select STANDARD or SECURE, press Set, then press 1 and use the number keys to enter the time at which you want polling to take place. KEYS TO PRESS Make sure no documents are in the feeder.

  • Page 116: Setting Up Polled Waiting With Memory

    POLLING 12. Press Start. The fax machine waits until the specified time to call. Setting up Polled Waiting with Memory Before pressing Start, press Memory so that you can store your polled waiting document in the memory. Helpful Hints If you use Memory to place the Polled Waiting documents into the memory, they will not be erased automatically after they are polled.
  • Page 117 9. Press Start. Your machine polls each number or group member in turn for documents. NOTICE After all the polling operations are finished, a Sequential Polling Report will be printed automatically. POLLING - CHAPTER 8 ENTER FAX NO. THEN PRESS START ALL BROTHER DIALLING...

  • Page 118: Remote Fax Options (Only For Fax 1020 Plus)

    REMOTE FAX OPTIONS Chapter 9. REMOTE FAX OPTIONS (Only for FAX 1020 Plus) Since the machine can store incoming data as well as record it, you can use the convenient FAX Forwarding, and Remote Retrieval functions. Setting the Fax Storage Set this function to “ON”...

  • Page 119: Fax Forwarding

    If you select 1 you will erase all the fax data in the memory and the function will be set to OFF. Before it erases them from the memory, your fax machine will print automatically any fax messages that have not been printed. If you press 2, the data will not be erased, and the setting will remain ON.

  • Page 120: Setting The Fax Forwarding And Registering The Fax Forwarding Number

    REMOTE FAX OPTIONS Setting the Fax Forwarding and Registering the Fax Forwarding Number KEYS TO PRESS 1. Press Menu. 2. Press 8. 3. Press 2. 4. Press Z (left arrow) and X (right arrow) to select ON. 5. Press Set. 6.

  • Page 121: Setting The Remote Access Code

    Setting the Remote Access Code The initial setting for the remote access code on your new fax is “159*”. You may change this code if you wish to. KEYS TO PRESS 1. Press Menu. 2. Press 8. 3. Press 3. 4.

  • Page 122: How To Use Remote Access And Control Codes

    Make sure that you enter the remote access code while you do NOT hear any chirping sound of a fax machine. If the fax machine is set to MANUAL mode, it will answer the call within 40 rings (about 100seconds). You will have 30 seconds to press the remote...

  • Page 123: Remote Control Commands

    Fax Forwarding. You can set FAX STORAGE ON or OFF. You must use a remote fax machine in order to receive a List or stored fax message(s). If you hear one long beep, you can erase fax message(s) from the memory.

  • Page 124: How To Receive The Memory Status List And Retrieve A Fax Message At A Remote Fax Location

    1. Pick up the handset of a remote fax machine. 2. Dial your fax machine’s number. 3. Enter your four-digit Remote Access Code (159*) when your fax machine answers. 4. Press 961 during a series of two short beeps. 5. Press Start after you hear the fax tone and hold the handset.

  • Page 125: Printing A Fax Message

    MEMORY STATUS LIST from your fax machine, will give an audible “HANDSET UP” or similar alarm, if you keep the line held in readiness for the next command.

  • Page 126: Message Manager Mode Settings (Only For Fax 1030 Plus)

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 Chapter 10. MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) The Message Manager Memory has two modes for different uses: the Message Manager Mode and the Message Manager Plus Mode. The Message Manager Mode allows you to store the incoming fax/voice messages into a flexible memory.

  • Page 127: What Do I Want The Message Manager To Do

    Use this mode if you wish to retrieve voice messages from a remote location, but can wait until you are at the fax machine to get your fax messages. Use this mode if you need more voice memory than is available in...

  • Page 128: Flowchart Sequence Of An Incoming Call

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 Flowchart Sequence of an Incoming Call Message Manager Plus Mode: OFF 1) DOC.: ON VOICE: ON Fax reception is Auto dial activated by the CNG Fax Tones fax call automatically .
  • Page 129 MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) Message Manager Plus Mode: OFF 4) DOC.: OFF VOICE: ON Fax reception is Auto dial activated by the CNG Fax Tones fax call automatically. The fax message is received on paper. PAPER MEMORY 5) DOC.: OFF...
  • Page 130 MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 Message Manager Plus Mode is ON, but No Access Command was Entered by the Caller: 1) DOC.: ON VOICE: ON Fax reception is Auto dial activated by the CNG Fax Tones fax call automatically.
  • Page 131 MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) Message Manager Plus Mode is ON, but No Access Command was Entered by the Caller: 4) DOC.: OFF VOICE: ON Fax reception is Auto dial activated by the CNG Fax Tones fax call automatically.

  • Page 132: The 3 Basic Steps To Turn The Message Manager Mode On

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 The 3 Basic Steps to Turn the Message Manager Mode On You can ensure you receive messages by following these three steps. 1. Setting the Message Store. 2. Recording the Outgoing Message (TAD OGM). 3.

  • Page 133: Recording The Tad Outgoing Message (Tad Ogm)

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) Recording the TAD Outgoing Message (TAD OGM) Recording your TAD OGM is the second step in turning on the Message Manager Mode. After you have set the Message Store, record your TAD OGM (DOC.: ON, VOICE: ON and DOC.: OFF, VOICE: ON modes).

  • Page 134: Activating The Message Manager Mode

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 7. Record a message shorter than 20 seconds. 8. Press the Stop button. The recorded message is played automatically. 9. Press Stop to exit. Activating the Message Manager Mode Now that you have selected the type of message store you need and recorded your outgoing message, you are ready to turn your Message Manager Mode on, when you leave your home or office.

  • Page 135: B) Getting Your Messages

    FOR YOUR INFORMATION What Happens When the Memory Is Full... If the memory becomes full when you have set your fax machine to Message Manager mode or Message Manager Plus mode, the machine will change to F/T mode automatically. (LED lights do not change.) In this mode, the fax machine can accept incoming faxes automatically.

  • Page 136: Setting The Icm (Incoming Message) Recording Monitor Volume

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 Setting the ICM (Incoming Message) Recording Monitor Volume You can set the monitoring volume of incoming voice messages which are being recorded in Message Manager to OFF, LOW, MEDIUM or HIGH. The initial setting is LOW. KEYS TO PRESS 1.

  • Page 137: Playing An Incoming Voice Message (Icm) And Recorded Memo (Or Memo Manager) / Printing An Incoming Fax Message

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) Playing an Incoming Voice Message (ICM) and Recorded Memo (or Memo Manager) / Printing an Incoming Fax Message KEYS TO PRESS 1. Press Play. (Press Menu and then Play for Memo Manager.) - The machine will play first the ICM, then the Memo continuously from the oldest one in ICM/...

  • Page 138: Erasing And Printing Fax Messages

    1. It is not possible to erase a single fax message, you can only erase all of them. (“All in One Erasing” in this chapter.) 2. If you choose to erase all the fax messages, your fax machine will automatically print messages which have not yet been printed.

  • Page 139: C) Erasing Your Messages

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) C) ERASING YOUR MESSAGES Erasing Incoming Voice Messages, Fax Messages and Recorded Memo (or Memo Manager) There are two ways to erase voice messages and recorded memos: One by One Erasing and All in One Erasing.

  • Page 140: D) Change The Outgoing Message

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 3. Press Set. 4. Press 1 to erase or 2 to cancel. D) CHANGE THE OUTGOING MESSAGE Playing Your Outgoing Message (OGM) KEYS TO PRESS 1. Press Menu. 2.

  • Page 141: Erasing Your Outgoing Message (Ogm)

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) Erasing Your Outgoing Message (OGM) KEYS TO PRESS 1. Press Menu. 2. Press 8. 3. Press 6. 4. Press Z (left arrow) or X (right arrow) to select either TAD MSG, F/T MSG or PAGING MSG.

  • Page 142: E) More Features

    E) MORE FEATURES Setting the Toll Saver Toll saver allows you to call your fax machine and hang up without paying for the call if you have no messages. The Message Manager will answer after only 2 rings if you do have incoming messages, and after 4 rings if you do not have messages.

  • Page 143: Setting The Maximum Time For Incoming Messages (Icm Max. Time)

    Setting the Maximum Time for Incoming Messages (ICM MAX. TIME) Although the initial setting on your fax machine for the maximum length of incoming voice messages is 35 seconds, you can adjust it. You have a choice of setting it from 35 seconds to 60 seconds, at 5 second intervals.

  • Page 144: Recording A Memo

    5. Press Set. 6. Press Stop to exit. Recording a Memo You can record a memo in your fax machine for someone who also uses it in your home or office. KEYS TO PRESS 1. Press Record and then pick up the handset.

  • Page 145: F) Paging/Fax Forwarding

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) F) PAGING/FAX FORWARDING Paging/Fax Forwarding Message Manager mode provides the additional option of either Paging or Fax Forwarding after voice and fax messages have been received into the memory. How paging works (Paging on) Incoming voice or fax The voice or fax is stored in the message manager memory.

  • Page 146: Recording The Paging Ogm

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 Recording the Paging OGM Before paging can work, you should first record the Paging OGM. KEYS TO PRESS 1. Press Menu. 2. Press 8. 3. Press 6. 4. Press Z (left arrow) and X (right arrow) to select Paging Message.

  • Page 147: Setting The Paging And Registering Paging Number

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) Setting the Paging and Registering Paging Number KEYS TO PRESS 1. Press Menu. 2. Press 8. 3. Press 3. 4. Press Z (left arrow) and X (right arrow) to select PAGING. 5.

  • Page 148: Setting The Fax Forwarding And Registering Fax Forwarding Number

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 Setting the Fax Forwarding and Registering Fax Forwarding Number KEYS TO PRESS 1. Press Menu. 2. Press 8. 3. Press 3. 4. Press Z (left arrow) and X (right arrow) to select FAX FORWARD.

  • Page 149: G) Remote Retrieval

    MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) G) REMOTE RETRIEVAL What Is Remote Control Access? When you leave your home or office, you can turn on your Message Manager to receive voice and/or fax messages. But if you would like to deactivate the Message Manager or activate certain Message Manager features you can control and program your fax by remote control.

  • Page 150: How To Use Remote Access And Control Codes

    Three long beeps: Received both FAX and TAD message(s). If you do not hear any long beeps, it means your fax machine did not receive message(s). 5. Next you will hear a series of two short beeps, during which you can enter a Remote Control Command.

  • Page 151: Remote Control Commands

    List, enter the confirmation command 955. Now the machine will start Fax Forwarding. You must call from a remote fax machine in order to receive a report or stored fax messages. If you hear one long beep, you can erase fax message in the memory.

  • Page 152: How To Receive The Memory Status List And Retrieve A Fax Message Remotely

    1. Pick up the handset of a remote fax machine. 2. Dial your fax machine’s number. 3. Enter your four-digit Remote Access Code (e.g. 159*) when your fax machine answers with a beep. 4. Press 961 during a series of two short beeps.

  • Page 153: H) Memo Manager

    WARNING! There are some fax machines which, having completely received the MEMORY STATUS LIST from your fax machine, will give an audible “HANDSET UP” or similar alarm, if you keep the line held in readiness for the next command. In such cases, it may be possible to clear the alarm and enter the next command (e.g. “962”...
  • Page 154 MESSAGE MANAGER MODE SETTINGS (Only for FAX 1030 Plus) - CHAPTER 10 4. Press Z (left arrow) or X (right arrow) to select a day. Example: If today is Wednesday, you choose from: TOMORROW, SATURDAY, SUNDAY, MONDAY, TUESDAY. Example: SAT. 5.

  • Page 155: Recording Voice Messages For The Memo Manager

    “ Mr. Brown, could you please attend the sales meeting in the conference room on 10 Nov., at 4:00 PM?” When you call your fax machine from a remote location to play back your schedule of events, you will not be able to see the display for the dates and times in the Memo Manager, so it’s a good idea to mention the dates and times when you record the voice messages.

  • Page 156: Using The Memo Manager: Playing Entries, Erasing Entries One By One, Erasing All At Once

    Memo Manager messages will not be deleted. Remote Control of the Memo Manager When you are on the road, you can call your fax machine and play back your Memo Manager messages. (See the list for Remote Control Commands) NOTICE •...

  • Page 157: Message Manager Plus Settings (Only For Fax 1030 Plus)

    People calling to your fax machine can gain selective access to certain messages. This fax machine has up to 50 Voice-on-Demand memory boxes. You can use the memory boxes to provide callers with more information automatically and effectively, without answering the call yourself.

  • Page 158: Application Examples Of Voice-On-Demand Feature

    (compartments). Each of those personal mailboxes can be accessed only with a pre-determined password, so that even if the fax machine is used by more than one person, this feature helps protect the privacy of the users.

  • Page 159: How The Caller Gains Access To The Voice-On-Demand Memory Boxes Or Personal Mailboxes

    MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 How the Caller Gains Access to the Voice-on-Demand Memory Boxes or Personal Mailboxes Callers can easily gain access to Voice-on-Demand memory box or Personal Mailbox while being guided by the 1st and 2nd Guidance OGMs below. Caller Access Route Incoming Call 1st Guidance OGM...

  • Page 160: 1St Guidance Ogm: (Message Manager Plus Outgoing Message)

    * 1st Guidance OGM: (Message Manager Plus Outgoing Message) When the call is connected to your fax machine, the 1st Guidance OGM will tell the caller that he/she should press 01 * or 02 * for access to the 2nd Guidance OGM for Voice-on- Demand or mailbox, after the OGM.
  • Page 161 MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 7. Press Record and then pick up the handset. 8. Record a message no longer than 20 seconds. 9. Press Stop. The machine automatically will play back the recorded message. 10.

  • Page 162: C) Setting Up The Personal Mailbox

    MESSAGE MANAGER PLUS SETTINGS (Only for FAX 1030 Plus) Playing Voice Information in a Memory Box To check the outgoing voice messages you have recorded previously in the memory boxes you can play back your voice information. KEYS TO PRESS 7.

  • Page 163: Changing A Password

    MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 6. Press Set. 7. Enter the desired 4-digit code as your password. Example: 1768. 8. Press Record and then pick up the handset. 9. Record a personal mailbox OGM. The OGM should tell callers your name and that the machine can receive either voice or fax...

  • Page 164: Setting Up Step 2: Recording/Erasing/Playing The 2Nd Guidance Ogm For Each Voice-On-Demand And Personal Mailbox

    MESSAGE MANAGER PLUS SETTINGS (Only for FAX 1030 Plus) 8. Enter your old password that you have stored. Example: 1768. - If you enter a wrong password, the machine will beep. Enter the correct password again. - If you enter wrong passwords for 3 times, the machine will return to the date and time display automatically.
  • Page 165 MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 KEYS TO PRESS 1. Press Menu. 2. Press 9. 3. Press 2. 4. Press Z (left arrow) or X (right arrow) key to show the target OGM. Example: MAIL BOX. Pressing the X key will cycle forward through “MAIL BOX”,...

  • Page 166: Erasing An Ogm

    MESSAGE MANAGER PLUS SETTINGS (Only for FAX 1030 Plus) Message Example 2nd Guidance OGM for the voice-on-demand: “This is voice-on-demand. Enter 01 * for our product information, enter 02 * for price information and 03 * for our shipment schedule. To order our products, use our personal mailbox service on this same line.

  • Page 167: Playing An Ogm

    MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 Playing an OGM To confirm the OGMs you have recorded, you can play back the 2nd guidance OGMs. KEYS TO PRESS 1. Press Menu. 2. Press 9. 3. Press 2. 4.

  • Page 168: Setting Up Step 3: Recording/Erasing/Playing The 1St Guidance Ogm (Message Manager Plus Ogm)

    MESSAGE MANAGER PLUS SETTINGS (Only for FAX 1030 Plus) Setting up Step 3: Recording/Erasing/Playing the 1st Guidance OGM (Message Manager Plus OGM) You will record the 1st Guidance OGM. It is the first outgoing message your callers will hear. It must tell them to select the option for either Voice-on-Demand or Personal Mailbox. Recording the Message Manager Plus OGM Have you finished Setting up Steps 1 and 2? If so, you are ready to record the 1st guidance OGM.

  • Page 169: Erasing The Message Manager Plus Ogm

    MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 Message example This is ABC Company. At the moment, we cannot answer your call. If you wish to leave a confidential message for one of us, enter 01 * . You can leave a voice message after the beep or send a fax message by entering * 51 after the beep;...

  • Page 170: Setting Up Step 4: Turning On The Message Manager Plus

    MESSAGE MANAGER PLUS SETTINGS (Only for FAX 1030 Plus) Setting up Step 4: Turning on the Message Manager Plus Have you finished Setting up Steps 1 through to 3? If so, you are at the final step to turn on the Message Manager Plus.
  • Page 171 MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 KEYS TO PRESS 1. While holding down Shift, press Play. 2. Press Z (left arrow) or X (right arrow) key to select your own personal mail box number. Example: 03. 3.

  • Page 172: Retrieving The Icms (Incoming Messages) In The Personal Mailbox Remotely

    Example: 1768 If no fax/voice ICM is stored in the mailbox, the line will be disconnected automatically. 6. You will hear the recorded voice ICMs through the handset of your remote fax machine, in the order they were received. 7. After playing all the voice ICMs, you may hear your fax machine through the handset responding with a fax tone.

  • Page 173: Erasing Icms (Incoming Messages) From The Personal Mailboxes

    MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 5. Press Stop. Erasing ICMs (Incoming Messages) from the Personal Mailboxes You can erase the voice ICMs recorded in your personal mailbox, one by one or all at one time.

  • Page 174: Erasing All Of The Doc/Voice Icms At One Time

    (See this page “Erasing All of the Fax/Voice ICMs at One Time.”) If you choose to erase all the fax messages, your fax machine will automatically print any fax messages that have not been printed and that have been retrieved remotely, before it erases them from the memory.
  • Page 175 MESSAGE MANAGER PLUS SETTINGS (Only for 1030 Plus) - CHAPTER 11 6. Press Z (left arrow) or X (right arrow) to select whether you want to erase all voice messages (VOICE), all document messages (DOC), or all messages (MSG). Example: DOC. 7.

  • Page 176: How To Use The Copy Function Making A Single Copy

    HOW TO USE THE COPY FUNCTION Chapter 12. HOW TO USE THE COPY FUNCTION Making a Single Copy Use this function to make a single copy. (Only for FAX 1020 Plus) Select Auto Reduction (AUTO) if you want to reduce the size of the original, regardless of its size, to the size of the recording paper.

  • Page 177: Making Multiple Copies

    3. When you want to make a copy, make sure the text or image on the original document is not too close to the edge. Your fax machine cannot read anything closer than 4 mm (1/8 inch) from the edge.

  • Page 178: Making Sorted Copy

    HOW TO USE THE COPY FUNCTION 3. Enter two digits for the number of copies you want using the number keys (Max. 99 copies). Example: 05. 4. Press Set or just wait for 5 seconds. (Only for FAX 1020 Plus) 5.

  • Page 179: What To Do When You Get A "Memory Full" Message While Making Copies

    (Only for FAX 1020 Plus) 5. Press Z (left arrow) or X (right arrow) to choose the setting. - If you want Auto Reduction, select “AUTO”. - If you want to reproduce the same size, choose 100%. - For Fixed Enlargement or Reduction, choose one of the following settings: 150%, 125%, 120%, 93%, 87%, 75% or 50%.
  • Page 180 HOW TO USE THE COPY FUNCTION KEYS TO PRESS 2. Press Enlarge/Reduce. 3. Press Z (left arrow) or X (right arrow) to choose the setting. - If you want Auto Reduction, select “AUTO”. - If you want to reproduce the same size, choose 100%.
  • Page 181 HOW TO USE THE COPY FUNCTION - CHAPTER 12 12-6...

  • Page 182: Chapter 13. Printing Reports And Lists

    PRINTING REPORTS AND LISTS Chapter 13. PRINTING REPORTS AND LISTS You can print the following lists and reports under function item 3. PRINT REPORTS. Level one Level two function function 1. PRINT JOURNAL 2. QUICK-DIAL 3. TEL. INDEX 4. COVERPAGE 5.

  • Page 183: How To Print Reports And Lists

    How to Print Reports and Lists All the reports and lists may be printed as follows: KEYS TO PRESS 1. Press Menu. 2. Press 3. 3. Press the number of the level two function you wish to print. Example: 1.PRINT JOURNAL. 4.
  • Page 184 Example: 19:45 (7:45P.M.). 7. Wait for two seconds. 8. Press Stop to exit. DATE TIME FAX NO./NAME 09/12 10:00 BROTHER BOSTON 09/12 10:10 NJ OFFICE 09/12 14:53 BROTHER BOSTON CV : COVERPAGE CA : CALL BACK MSG POL: POLLING RET: RETRIEVAL Note : “TX”...

  • Page 185: Printing The Quick Dial List

    Printing the Quick Dial List You can print a list of all One-Touch numbers and Speed-Dial numbers. ONE-TOUCH DIAL NUMBER FAX/TEL NUMBER 61-2018285881 234-5678 334-5566 14155551212 SPEED-DIAL NUMBER FAX/TEL NUMBER 5892786 1234567 03-256-1121 5555151 PRINTING REPORTS AND LISTS - CHAPTER 13 QUICK-DIAL LIST TIME : 09/12/1997 15:25 DESTINATION...

  • Page 186: Transmission Verification (Xmit) Report

    PRINTING REPORTS AND LISTS Transmission Verification (Xmit) Report Set the Transmission Verification Report to ON or OFF. The initial setting is OFF. OFF: Report will be printed if transmission errors occur. Report will be printed every time a fax message is sent correctly or an error occurs.

  • Page 187: Memory Status List

    REDIAL WAITING BROTHER BOSTON POLLING WAITING FAX FORWARD NUMBER 18005551234 MEMORY AVAILABLE FREE PRINTING REPORTS AND LISTS - CHAPTER 13 TIME : 09/12/1997 15:25 NAME : BROTHER : +44-555-5444 : +44-555-5444 STIME TIME RECEIVED FROM # OF PAGES NO.01 NO.02...

  • Page 188: Chapter 14. Regular Maintenance And Troubleshooting

    Chapter 14. REGULAR MAINTENANCE AND TROUBLESHOOTING Regular Maintenance You can keep your fax machine in optimum condition by cleaning it on a regular basis. Avoid using thinners or other organic solvents to clean the machine and do not use any water.
  • Page 189 REGULAR MAINTENANCE AND TROUBLESHOOTING - CHAPTER 14 Clean the scanner 1. Unplug the telephone line and then the power cord. When you reconnect these lines later, make sure to connect the power cord first, then the telephone line. 2. Open the front cover. 3.

  • Page 190: Paper Jams

    REGULAR MAINTENANCE AND TROUBLESHOOTING Paper Jams Your fax machine will sound an alarm if the document jams while going through the feeder or if the recording paper becomes stuck.The display will show “DOCUMENT JAM” or “CHECK PAPER”. Fixing a Document Jam 1.

  • Page 191: Fixing A Recording Paper Jam

    REGULAR MAINTENANCE AND TROUBLESHOOTING - CHAPTER 14 Fixing a Recording Paper Jam 1. Open the recording paper cover and remove the paper in the feeder. 2. Press the OPEN button on the top cover and open it up. 3. Pull the jammed paper toward the back from the feeder and remove it. If you can’t, pull the jammed paper toward the front and remove it.

  • Page 192: Troubleshooting

    REGULAR MAINTENANCE AND TROUBLESHOOTING Troubleshooting Occasionally, you may have a problem with your fax machine or telephone line. If this happens, your fax machine usually identifies the problem and displays an error message. Refer to the following list when you see an error message on the display. If additional help is needed, please contact our Brother dealer for service.

  • Page 193: Other Problems

    Otherwise, the documents may occasionally jam. Please refer to page 6-1 for paper types. Cut the power off. Then contact your Brother dealer for service. The number you called does not answer or is busy. You also may have reached a number that is not connected to a fax machine.
  • Page 194 REGULAR MAINTENANCE AND TROUBLESHOOTING When the receiving party says vertical streaks appear on the faxes they receive Your machine’s scanner may be dirty or the receiving party’s printer head may be dirty. Clean your scanner, and make a copy to see if the problem was caused by your machine. Vertical streaks appear on the faxes you receive Sometimes you may see vertical streaks on the faxes you receive.

  • Page 195: Important Safety Instructions

    8. This product should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your Brother dealer or local electricity board or power company.
  • Page 196 IMPORTANT INFORMATION 15. Unplug this product from the mains power and telephone line sockets, and refer servicing to qualified service personnel under the following conditions: A. When the mains power cord is frayed or the plug is damaged. B. If liquid has been spilled into the product. C.
  • Page 197 If these instructions are not followed, the following conditions may occur: 1. The fax machine inadvertently auto-answers in response to outward pulse dialling of an extension telephone. 2. Fax transmissions can be impaired or will fail entirely.
  • Page 198 Power source Power consumption Dimensions Weight Optional accessories *“Pages” refers to the “Brother Standard chart no.1” (a typical A4 business letter, Standard resolution). Specifications are subject to change for improvement without prior notice. 16-1 Desktop facsimile transceiver ITU-T Group 3 Modified Huffman (MH) 14400/12000/9600/7200/4800/2400;...
  • Page 199 Chapter 17. INDEX Activity Report ... 13-2~3 ADF ... 6-2 Answer Mode 2-4 (for FAX 1020 Plus), 2-7 (for FAX 1030 Plus), 7-1~2 Automatic Transmission ... 6-5~6 Back-up Printing ... 3-6, 10-13 Battery (See Memory Storage) ... 4-11 Beeper ... 3-3, 4-3 Broadcasting ...
  • Page 200 INDEX Memory Storage ... 4-11 Memory Transmission ... 6-7~11 MEMORY FULL ... 6-8, 10-10, 12-3 Menu .. 2-4 (for FAX 1020 Plus), 2-7 (for FAX 1030 Plus), 3-1 Multiple Copies ... 10-2~3 Multiple Resolution Transmission . 6-15~16 Mute ... 2-5 Next-FAX Reservation ...
  • Page 201 INDEX - CHAPTER 17 Transmission Verification Report ... 2-3 (for FAX 1020 Plus), 2-8 (for FAX 1030 Plus), 13-1, 13-5 Toll Saver ... 3-6, 10-17 Tone/Pulse ... 3-4, 4-1 Troubleshooting ... 14-5~7 Voice-on-demand ... 11-1~6, 11-8~14 17-3...
  • Page 202 INDEX 17-4...
  • Page 203 Declaration of Conformity Brother International Europe Ltd. Brother House, 1, Tame Street, Audenshaw, Manchester, M34 5JE United Kingdom declare that this product is in conformity with the following normative documents: Safety: EN 60950 : including amendment A1:1993, A2:1993, A3:1995 and A4:1997.
  • Page 204 * Manufactured by Brother Industries (U.K.) Ltd. whose quality system is registered by BSI. BSI Certificate of registration No. FM24218 UK/IRE LE0193004 A Printed in U.K.

This manual is also suitable for:

Fax-1030plus1030e - fax b/w thermal transfer