Table of Contents
Advertisement
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother Fax-Back System.
USA:
From within Canada:
ERROR MESSAGE
CHECK CASSETTE
CHECK PAPER
CHECK SCAN LOCK
COMM. ERROR
CONNECTION FAIL
COVER OPEN
DISCONNECTED
DOCUMENT JAM
INK EMPTY
MACHINE ERROR
XX
MEDIA ERROR
MEMORY FULL
NEAR EMPTY
NO RESPONSE/
BUSY
23 - 2
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
ERROR MESSAGES
CAUSE
MFC cassette cover is open or MFC
cassette is not installed properly.
MFC is out of paper.
The scanner lock is locked.
Poor phone line quality caused
communication error.
You tried to poll a fax machine that is not in
Polled Waiting mode.
Scanner cover is not closed completely.
The other party or other party's fax
machine terminated the call.
Documents were not inserted or fed
properly, or document scanned from ADF
was longer than about 40 inches (90cm).
One or more of the ink cartridges is out of
ink.
MFC has a mechanical problem.
You inserted a media card that is either bad
or not formatted, or there is a problem with
the media drive.
The data is too large for the MFC's
memory.
One or more of the ink cartridges is running
out of ink.
The number you dialed does not answer or
is busy.
1-800-521-2846
1-800-681-9838
Close cassette cover or install cassette
properly.
Add paper.
Release the scanner lock lever and press
Stop. If you see MACHINE ERROR AF
(or AE), stop operation and call Customer
Service for assistance:
USA:
From within Canada:
From within Montreal: 1-514-685-6464
Try the call again. If problem continues,
call Telephone Company to check your
phone line.
Verify the other party's polling setup.
Press the Scanner Cover Release Button
and lift the scanner cover, then close it.
Try to transmit or receive again.
See page 23-4.
Replace the ink cartridges. See p. 23-16.
Call Brother Customer Service.
USA:
From within Canada:
From within Montreal: 1-514-685-6464
Remove the media card. See page 12-9.
See page 10-2, 12-8.
Order a new ink cartridge. See p. ii.
Verify the number and try again.
ACTION
1-800-284-4329
1-800-853-6660
1-800-284-4329
1-800-853-6660
Advertisement
Table of Contents
