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Brother FAX FAX-1030E User Manual

Brother user'sguide fax machine fax-1020e fax-1030e
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FAX-1020e
FAX-1030e
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  Summary of Contents for Brother FAX FAX-1030E

  • Page 1 FAX-1020e FAX-1030e ®...
  • Page 2 FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than which it was originally purchased, and does not offer any warranty in the event that this product is used on public...
  • Page 3: Using This Manual

    Using This Manual Thank you for purchasing a Brother fax machine (FAX). This machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your machine to its fullest potential by taking a few minutes to read this manual.
  • Page 4: Function Mode

    User-Friendly Programming We have designed your fax machine with on-screen programming using navigation keys. User-friendly programming helps you take full advantage of all the functions your machine has to offer. (See Using This Manual, page i.) Because you do all your programming on the LCD, we created step-by-step on-screen prompts to help you program your machine.
  • Page 5: Table Of Contents

    Table of Contents Using This Manual User-Friendly Programming Table of Contents ...iii PREPARATION AND SIMPLE USE GUIDE Preparation and Simple Use Guide Advice for Preparation and Simple Use Guide ... 4 FAX-1020e Control Panel Overview ... 8 FAX-1030e Control Panel Overview ... 10 BASIC USE Chapter 1 Setup...
  • Page 6 ADVANCED USE Chapter 7 Advanced Sending Advanced Operations...33 Chapter 8 Advanced Receiving Operation from an External or Extension Telephone ...42 Chapter 9 Telephone Service Telephone Service for Australia (Telstra Telephone Service for New Zealand...48 Telephone Service for Some Countries ...52 Chapter 10 Polling Polling Receive ...54...
  • Page 7 APPENDIX Chapter 15 Specifications Specifications ... 93 Menu Mode & Menu Selection Table ... 95 Entering Text ... 100 About Fax Machines... 101 Glossary... 102 Index ... 105 Accessory List ... 108...
  • Page 8: Preparation And Simple Use Guide

    2 Read the Quick Setup Guide Follow the instructions on the Brother Quick Setup Guide to set up the machine. 3 Setting the Dialling Mode (Tone/Pulse) (Not available in New Zealand) Press Menu/Set, 1, 1. The screen prompts you to select TONE or PULSE.
  • Page 9 5 Setting the Document ■ Documents must be between 14.8 and 21.6 cm wide, and 15 and 60 cm long. Your fax machine can only scan an image 20.8 cm wide, regardless of how wide the paper is. ■ Make sure you insert documents face down, top edge first. ■...
  • Page 10 7 Making a Single Copy Insert the document face down in the Automatic Document Feeder. Press Copy. Press Copy. (See Making Copies, page 26.) To cancel, press Stop/Exit. Your machine cannot scan anything closer than 4 mm from the edge of the paper. Do NOT pull the paper while copying is in progress.
  • Page 11: Advice For Preparation And Simple Use Guide

    Advice for Preparation and Simple Use Guide Packing Whenever you transport the machine, use the packing materials that came with your machine and pack the machine correctly. Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks.
  • Page 12: Connecting An External Telephone Answering Device (Tad)

    Connecting an External Telephone Answering Device (TAD) Connections You may connect an external TAD to your machine, as shown below. (Example for Australia) Set the number of rings to one or two on your external TAD. (The fax machine’s Ring Delay setting does not apply.) Record the outgoing message on your external TAD (see next page).
  • Page 13 Outgoing Message (OGM) of External TAD Timing is important in recording this message. Record four seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.) Try to record the shortest possible message on your telephone answering device (ideally less than 20 seconds).
  • Page 14: Connecting An External Telephone

    Connecting an External Telephone Your machine is equipped with a handset that you can use as a regular phone. However, you can also connect a separate telephone to your machine, as shown below. (Example for Australia) Whenever this external phone (or TAD) is in use, the screen displays EXT. TEL IN USE, and, if the fax handset is lifted, an alarm sounds.
  • Page 15: Fax-1020E Control Panel Overview

    FAX-1020e Control Panel Overview Shift This key is used to access the “7” through “12” One Touch numbers. Redial/Pause Redials the last number called. Also inserts a pause in autodial numbers. One Touch Dial Keys These 6 keys give you access to 12 previously stored phone numbers.
  • Page 16 Navigation Keys: Menu/Set Lets you access the menu and programming mode and stores your settings in the machine. Press to scroll forward or backward to set a menu selection. You can also use these keys to do an alphabetical search for the names of stored numbers.
  • Page 17: Fax-1030E Control Panel Overview

    FAX-1030e Control Panel Overview DIGITAL TAD Lets you activate Message Centre. Also, notifies you that you have voice or fax messages in the memory. Shift This key is used to access the “7” through “12” One Touch numbers. Redial/Pause Redials the last number called. Also inserts a pause in autodial numbers.
  • Page 18 Fax Start Starts sending a fax. Memory/Reports Lets you take advantage of memory transmission. Also, access the Reports menu so you can select a report to print: HELP LIST, QUICK-DIAL, JOURNAL, TRANSMISSION, TEL.INDEX, SYSTEM SETUP and MEMORY STATUS List. Navigation Keys: Menu/Set Lets you access the menu and programming mode and stores your...
  • Page 19: Chapter 1 Setup

    Setup Initial Settings Setting the Dialling Mode (Tone/Pulse) (Not available in New Zealand) Your machine is initially set to TONE. If you are using a PULSE dial line, you can change the setting to PULSE by following the steps below. Press Menu/Set, 1, 1.
  • Page 20: Setting The Station Id

    Setting the Station ID You can store your name, fax number and telephone number in this setting. The name and fax number will be printed on the fax cover pages and all fax pages that you send. (The telephone number will be printed only on your cover pages and on the call back messages.) (See Electronic Cover Page, page 33 and Call Reservation, page 36.) It is important that you enter the fax and telephone numbers in the internationally standardised...
  • Page 21: Custom Settings

    Custom Settings Volume Settings Beeper Volume You can set the beeper to LOW, HIGH or OFF. The machine comes set to LOW. When the beeper is set to LOW or HIGH, the machine beeps every time you press a key or make an error, and at the end of sending or receiving a fax.
  • Page 22: Setup Quick Dial Numbers For Easy Dialling

    Setup Quick Dial Numbers for Easy Dialling You can set up Quick Dial numbers (three types) for easy dialling: One Touch, Speed Dial and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers You can store 12 fax/phone numbers that you can dial by pressing one key. You can also store names with these numbers.
  • Page 23: Storing Speed Dial Numbers

    Storing Speed Dial Numbers You can store Speed Dial numbers, which you dial by pressing only four keys. There are 100 Speed Dial locations. Even if you lose electrical power, numbers stored in memory will not be lost. Press Menu/Set, 6, 2. The screen prompts you to enter a location.
  • Page 24: Setting Number Groups For Broadcasting

    Setting Number Groups for Broadcasting Number Groups allow you to send the same fax message to many fax numbers by pressing only one Quick-Dial key (Broadcasting). • First, you will need to store each fax number as a One Touch or Speed Dial number. Leave appropriate un-assigned numbers of one-touch dial buttons for Groups.
  • Page 25: Sending A Fax Scanning Adjustment

    Sending a Fax Scanning Adjustment Contrast If your document is very light or very dark, you might want to set the contrast accordingly. Use LIGHT to send a light document. Use DARK to send a dark document. After sending the document the contrast setting is set to AUTO (suitable for most documents) automatically.
  • Page 26: Dialling A Number

    Automatic Transmission This is the easiest way to send a fax. IMPORTANT: Do not pick up the handset—OR—Press Speaker phone (for FAX-1030e only). Insert the document face down in the Automatic Document Feeder. Enter the fax number you want to call. Press Fax Start.
  • Page 27: Automatic And Manual Fax Redial

    Automatic and Manual Fax Redial Automatic Fax Redial: If you are sending a fax automatically and the line is busy, the machine will automatically redial up to 4 times at 2 minute intervals. Manual Fax Redial: Place the document to be re-sent and press Redial/Pause and then Fax Start to make a second call to the last number dialled.
  • Page 28: Receiving A Fax Answer Mode Settings

    Receiving a Fax Answer Mode Settings Select Answer Mode Manual—Use this function if you receive many telephone calls and few fax messages. You must answer all calls yourself. If you hear fax tones, wait until the machine takes over the call automatically, then hang up (see Fax Detect function).
  • Page 29: Setting The Ring Delay

    To select or change your Answer Mode Press Receive Mode. The screen displays your current selection. The options on FAX-1020e are: The options on FAX-1030e are: Or, if TAD Mode is switched ON by pressing (DIGITAL TAD button), it overrides your Answer Mode Setting, so the display shows: Continue to press Receive Mode until your new selection appears.
  • Page 30 Setting the F/T Ring Time (Only Applies to F/T Receiving Mode) You need to determine how long the machine will give its special F/T pseudo-ring when you have a voice call. This ringing happens after the initial ringing from the phone company. Only the fax machine rings for 20, 30, 40 or 70 seconds (20, 30, 40 or 55 seconds for New Zealand);...
  • Page 31: Receiving A Fax

    It is not necessary to have an outgoing message. The F/T mode will work fine without one. It is only to help the caller understand the status of your machine. For example, you can leave a message that says: “Hello, please wait, we are trying to connect you. If you wish to send a fax, please wait until you hear a fax tone and press the Start key, or, press remote activation code) and press the Start key.”...
  • Page 32: Reception Into Memory

    to select the reduction ratio you want—AUTO, 100%, 93%, 87%, or 75%. Choose 100% if you don’t want a reduction. Press Menu/Set when the screen displays your selection. Press Stop/Exit. If you receive faxes that are split on two pages, change the reduction to AUTO —OR—Choose a lower reduction percentage.
  • Page 33: Making Copies Copy Functions

    Making Copies Copy Functions To make a single copy that is not reduced, enlarged or sorted, you only have to press one key. Remember, your machine cannot scan anything closer than 4 mm from the edge of the paper. Making a Single Copy Insert the document face down in the Automatic Document Feeder.
  • Page 34: Reducing And Enlarging Copies

    Reducing and Enlarging Copies When making copies, you can reduce or enlarge the size of the printed image. To reduce to the size of A4 recording paper automatically, select AUTO. To select a reduction ratio, choose 93%, 87%, 75% or 50%. To enlarge a document, select 150%, 125% or 120%. To print a document at its original size, select 100%.
  • Page 35: Telephone Making A Call

    Telephone Making a Call You can use your machine to make voice telephone calls, by dialling manually or by using One Touch or Speed Dial memory. You can use the handset or if you have FAX-1030e you can use the Speakerphone to make and receive calls.
  • Page 36 Search You can search for names you have stored in One Touch and Speed Dial memories. (See Storing One Touch Dial Numbers, page 15 and Storing Speed Dial Numbers, page 16.) Pick up the handset—OR—Press Speaker phone (for FAX-1030e only). Press Search/Mute, then enter the first letter of the name you are looking for by using the dial pad.
  • Page 37: Answering A Call

    Answering a Call F/T (FAX/TEL) Mode When you share one line for your telephone and fax machine, in the F/T (FAX/TEL) mode, the fax machine can determine whether an incoming call is a fax or a telephone call. (See Answer Mode Settings, page 21.) Answering Calls with the Speakerphone (Only for FAX-1030e) When the machine rings, instead of lifting the handset, press Speaker phone.
  • Page 38: Chapter 6 Printing Reports

    Printing Reports Transmission Report and Journal Setting Two reports require initial setup in the Menu table:Transmission Verification Report and Journal Period. For initial setup: Press Menu/Set, 7, 1. —OR— Press Menu/Set, 7, 2. Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful.
  • Page 39: Using The Reports Key

    Using the Reports Key You can print the following lists and reports: 1.HELP LIST 2.QUICK-DIAL 3.JOURNAL 4.TRANSMISSION 5.TEL.INDEX 6.SYSTEM SETUP 7.MEMORY STATUS To Print a Report Make sure that there is no document in the Automatic Document Feeder. Press Memory/Reports, then enter the number (see list above) of the report you want to print. For example, press 6 to print the SYSTEM SETUP.
  • Page 40: Advanced Sending Advanced Operations

    Advanced Sending Advanced Operations Electronic Cover Page The cover page is sent to the receiving party’s machine. Your cover page includes the name stored in the One Touch or Speed Dial memory, if you have used this feature to start the call. The cover page indicates the fax is from your Station ID, and the number of pages you are sending.
  • Page 41 Always Send Cover Page Make sure Station ID is set up. (See Setting the Station ID, page 13.) This feature does not work without the Station ID. You can set the machine to send a cover page whenever you send a fax. The number of pages in your fax is not included when you use this setting.
  • Page 42: Overseas Mode

    Composing Your Own Comments Press Menu/Set, 3, 2. The screen displays: COVERPAGE NOTE. to choose position 5 or 6 for your customized comment, and press Menu/Set. Use the dial pad to enter your customized comment. (See Entering Text, page 100.) Press Menu/Set.
  • Page 43: Call Reservation

    Call Reservation You can send a fax and let the other party know that you want to speak to him after the fax transmission is completed. The other fax machine will ring as if it were receiving a telephone call; if the other party picks up the handset, your machine will ring.
  • Page 44 Delayed Transmission (Timer) You can use this function to send a fax up to 24 hours later. Insert the document face down in the Automatic Document Feeder. Press Menu/Set, 3, 7. Enter the time you want the fax to be sent, in 24-hour format (for example, enter 1945 for 7:45 PM), and press Menu/Set.
  • Page 45: Cancelling A Scheduled Job

    Cancelling a Scheduled Job You can cancel tasks you’ve scheduled such as Timer or Polling Transmit. Press Menu/Set, 4. Any waiting jobs appear on the display. If no job is waiting, the screen displays NO JOB WAITING. If you have more than two jobs waiting, use Press Menu/Set when the screen displays your selection—OR—If you have only one job waiting, go to Step 3.
  • Page 46: Using Memory Security

    Using Memory Security You must use a password to switch Memory Security ON and OFF. Setting Up Memory Security for the First Time Press Menu/Set, 0, 1. Enter a 4-digit number as a password. Press Menu/Set. The screen prompts you to re-enter the password. Re-enter the password and press Menu/Set.
  • Page 47 WRONG PASSWORD. After 2 seconds the display will then return to displaying SECURE MODE. You must then start from Step 1 to switch OFF Memory Security. If you forget the Memory Security password, please contact your Brother dealer for service or the help number given with the warranty documentation.
  • Page 48: Multiple Resolution Transmission

    Multiple Resolution Transmission Use this feature to select separate resolution settings for each page of the fax you are sending. This could be useful if you are sending a fax with photos and letters, or some pages with small print and others with normal print.
  • Page 49: Chapter 8 Advanced Receiving

    Advanced Receiving Operation from an External or Extension Telephone An external phone is a telephone that is plugged into the machine (either into the machine’s EXT socket or into the back of the connector that plugs into the telephone wall socket). An extension phone is another phone on the same phone number as the machine, but plugged into a different telephone wall socket.
  • Page 50: Remote Call Transfer

    Remote Call Transfer In order to use the Activation Voice Code, you should first set REMOTE CODE (Menu/Set, 2, 4) to ON. (See Changing Remote Codes, page 44.) This function works when you receive the incoming Voice call at the remote cordless phone externally connected to the fax machine.
  • Page 51: Changing Remote Codes

    Changing Remote Codes Remote Codes might not work with some telephone systems. The preset Activation Code is 9 1 for New Zealand). The preset Deactivation Code is # 5 1 (# 9 1 for New Zealand). The preset Activation Voice Code is If you are always disconnected when accessing your external TAD remotely, try changing the Activation Code from the Deactivation Code from # 5 1 (# 9 1 for New Zealand) to 1 1 1.
  • Page 52: Chapter 9 Telephone Service

    Telephone Service Telephone Service for Australia (Telstra Distinctive Ringing (Telstra This machine feature lets you use the Distinctive Ringing subscriber service offered by Telstra’s ® FaxStream Duet, which allows you to have at least two separate telephone numbers on the one phone line.
  • Page 53: How Does The Caller Id Work

    Set the Distinctive Ringing to ON Disconnect the fax machine from any TAD or telephone company voice mail. Set the fax machine to Manual mode. Press Menu/Set, 0, 3. The screen displays the current setting of this feature. Press to select ON (or OFF). Press Menu/Set.
  • Page 54: Viewing Caller Id List

    The Caller ID is Stored in Your Machine’s Memory The FAX can store a maximum of the last 30 incoming caller IDs in the memory, along with the time and date of reception, The 31st call will cause the oldest ID to be erased. The Caller ID information stored in the memory can be used for the following.
  • Page 55: Telephone Service For New Zealand

    Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.
  • Page 56 Flowchart Sequence of Incoming Call All extension phones ring, fax machine is silent. (The answer mode should be MANUAL.) Registered FaxAbility Number Fax machine automatically receives and prints fax message. How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3;...
  • Page 57 Caller ID (Caller IDentification) Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because Caller IDs are received and stored in your machine’s memory.
  • Page 58 Printing Caller ID List Press Menu/Set, 0, 2. Press to select PRINT REPORT. Press Menu/Set. If you use the Caller ID for Dial back… ■ Please be sure that you use appropriate dialling procedures for local and national call. ■ Please be sure that you make sure of the details of the exact number to be called back, and the need to insert prefix(es) for manual dialling.
  • Page 59: Telephone Service For Some Countries

    Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) This fax machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line. Each phone number has its own Distinctive Ringing pattern, so you’ll know which phone number is ringing.
  • Page 60 Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine. Press Menu/Set, 0, 2.
  • Page 61: Chapter 10 Polling

    Polling Polling is the process of retrieving faxes from another machine. You can use your machine to “poll” other machines, or you can have someone poll your machine. All parties involved in polling need to set up their machines to accommodate polling. When someone polls your machine to receive a fax, they pay for the call;...
  • Page 62: Setup Delayed Polling Receive

    Setup Delayed Polling Receive You can set your machine to begin Polling Receive at a later time. Press Menu/Set, 2, 7. Press to choose TIMER, and press Menu/Set. The screen prompts you to enter the time you want to begin polling. Enter the time (in 24-hour format) you want to begin polling.
  • Page 63: Polled Transmit

    Cancelling a Scheduled Job This function allows you to cancel tasks that you’ve scheduled such as Delayed Fax, Delayed Polling Receive or Polling Transmit. Press Menu/Set, 4. Any waiting jobs appear on the display. If nothing is waiting, the screen displays NO JOB WAITING.
  • Page 64: Secure Polling

    Secure Polling is a way to keep your documents from “falling into the wrong hands” while the fax machine is set up for polling. You can use Secure Polling only with another Brother fax machine. Your four-digit ID number must be entered on the fax machine that polls for your documents.
  • Page 65: Chapter 11 Remote Fax Options (Only For Fax-1020E)

    Remote Fax Options This chapter is for Model FAX-1020e. If you have model FAX-1030e your remote fax options are handled by the Message Centre. (See Message Centre (Only for FAX-1030e), page 63.) Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location, using Fax Forwarding or Remote Retrieval functions.
  • Page 66: Remote Retrieval

    Remote Retrieval You can call your machine from any touch tone phone (or remote Group 3 fax machine) and use a Remote Access Code and other button presses in order to check the receiving status, retrieve fax messages or change settings. To receive faxes or the Memory Status List at your location, you must call from a fax machine using touch tone.
  • Page 67: Remote Commands

    Remote Commands Follow the commands below to access features remotely. When you call the fax machine and enter your Remote Access Code (1 5 9 remote control command. Remote control commands 95 Change Fax Forwarding Setting 1 OFF 2 Fax forwarding 4 FAX FWD No.
  • Page 68: Retrieving The Memory Status List

    Retrieving the Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. Dial your fax machine’s number. When you hear the beep, immediately enter your Remote Access Code (1 5 9 When you hear two short beeps, use the dial pad to press 9 6 1.
  • Page 69: Changing The Fax Forwarding Number

    Changing the Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. Dial your fax machine’s number. When you hear the beep, immediately enter your Remote Access Code (1 5 9 When you hear two short beeps, use the dial pad to press 9 5 4.
  • Page 70: Chapter 12 Message Centre (Only For Fax-1030E)

    Message Centre Message Centre Mode Message Centre Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 30 minutes of voice messages, or up to 40 pages of fax messages. The actual number of pages stored in memory varies depending on the content and the resolution used. Memory is shared between fax and voice messages, which are stored on a “first-come, first-served”...
  • Page 71: Setting The Message Store

    Setting the Message Store Select the setting from the descriptions of “Flexible Memory Settings”. Press Menu/Set, 8, 1. The screen prompts you to choose a DOC (Document) setting. Press to select ON (or OFF), and press Menu/Set. The screen prompts you to choose a VOICE setting. Press to select your setting from the list (ON, OFF or EXT), and press Menu/Set when the screen displays your selection.
  • Page 72: Activating Message Centre Mode

    Erasing the Outgoing Message (OGM) Press Menu/Set, 8, 3. Press to select MSG CTR OGM (or FAX/TEL OGM or PAGING OGM), and press Menu/Set when the screen displays your selection. to select ERASE MSG and press Menu/Set. Press Press 1 to erase the OGM—OR—Press 2 to exit without erasing. Press Stop/Exit.
  • Page 73: Playing Voice Messages

    Playing Voice Messages Follow the steps below to listen to voice messages. Press Play/Record. Adjust volume by pressing All new messages are played in the order they were recorded. The display shows the number of the current message, and the total number of messages. If Caller ID information was received, the machine beeps during the message and displays the Caller ID information for one second.
  • Page 74: Erasing Messages

    Erasing Messages If you choose to erase all fax messages, the machine will print any previously unprinted fax messages before erasing them from memory. Fax messages cannot be erased individually. You can erase voice messages individually, or all at once. To erase voice messages individually Press Play/Record.
  • Page 75: Fax Forwarding/Paging

    Setting the Toll Saver When you set the Toll Saver feature, the machine answers after 4 rings if you don’t have messages, and after 2 rings if you do have messages. This way, when you call the machine, if it rings 3 times, you know you have no messages, and can hang up, avoiding any toll charge.
  • Page 76: Programming The Paging Number

    Programming a Fax Forwarding Number Press Menu/Set, 8, 6. Press until the screen displays FAX FORWARD, and press Menu/Set. The screen prompts you to enter the number of the fax machine where faxes will be forwarded. Enter the forwarding number (up to 20 digits), and press Menu/Set. Press Stop/Exit.
  • Page 77: Remote Retrieval

    Remote Retrieval This section is for FAX-1030e. (If you have FAX-1020e, please see chapter 10 for your remote fax options.) You can call your machine from any touch tone phone (or remote Group 3 fax machine set for tone) and use a Remote Access Code and Remote Control Commands to retrieve voice (and fax) messages. You can also program and change some settings for your Message Centre.
  • Page 78: Remote Control Commands

    Remote Control Commands Follow the commands below to access features remotely. When you call the fax machine and enter your Remote Access Code (1 5 9 remote control command. Remote control commands 91 Playing voice messages 1 Skip back 2 Skip next 9 STOP Playing 93 Erase all ICM 94 Play and Record OGM in...
  • Page 79 Remote control commands 96 Retrieve Fax 1 Memory Status List 2 Retrieve all FAX 3 Erase FAX in the memory 97 Check the receiving status 1 Document 2 Voice 98 Change Answer Mode 1 TAD 2 F/T 3 FAX 90 Exit Detail Operation Enter the number of a remote fax machine to receive a report or stored fax messages.
  • Page 80 Retrieving the Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. Dial your fax machine’s number. When you hear the beep, immediately enter your Remote Access Code (1 5 9 When you hear two short beeps, use the dial pad to press 9 6 1.
  • Page 81 Changing the Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. Dial your fax machine’s number. When you hear the beep, immediately enter your Remote Access Code (1 5 9 When you hear two short beeps, use the dial pad to press 9 5 4.
  • Page 82: Troubleshooting And Maintenance Error Messages

    The other party has disconnected during a call or fax. The fax machine has a mechanical problem. Unplug the machine. Then contact your Brother dealer for service. The number you called does not answer or is busy. You may also have reached a number not connected to a fax.
  • Page 83 ERROR MESSAGE OUT OF MEMORY ERASE MESSAGE OUT OF MEMORY PRINT:PRESS COPY OUT OF MEMORY QUIT:PRESS STOP OUT OF MEMORY SEND:PRESS START OUT OF MEMORY QUIT:PRESS STOP PAPER JAM PLS OPEN COVER PAPER JAM REMOVE PAPER CAUSE/ACTION The memory capacity has been exceeded. Print the faxes stored in memory to delete them.
  • Page 84: Document Jams And Paper Jams

    Document Jams and Paper Jams Document Jam The documents were not inserted or fed properly, or were too long. Open the front cover. Lift the two release levers to release the white roller. Pull the document toward the front of the machine. Lock the two release levers back in place.
  • Page 85 Press the OPEN button to open the top cover. Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration. Pull the jammed paper toward the back from the paper tray and remove it as per diagram A. If you can’t, pull the jammed paper toward the front and remove it as per diagram B.
  • Page 86: Difficulty With Operation

    This can be caused by static or interference on the telephone line. You can make a copy using the Copy function and see if the same problem occurs. If the copy is also bad, call your Brother dealer for service.
  • Page 87 DIFFICULTY Vertical Black Lines When Use your machine to make a copy. If the copy shows the same Sending problem, the scanner area is dirty. Lift the front cover and check the document path. Clean the scanner’s white roller and the glass strip under the roller using isopropyl alcohol and a lint-free cloth.
  • Page 88: Regular Maintenance

    Regular Maintenance Cleaning the Scanner Unplug the power cord for safety. Open the front cover. Clean the white roller and the glass strip under the roller with isopropyl alcohol on a lint-free cloth. You will need to lift the two release levers to release the white roller; be sure to lock them in place when you are through.
  • Page 89 Take out the printing cartridge. To clean the machine’s thermal print head, wipe the metal and plastic part with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol. Wait until the alcohol on the metal and plastic part is totally dried. Install the printing cartridge.
  • Page 90: Replacing The Print Cartridge

    Replacing the Print Cartridge Push the OPEN button to open the top cover. Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration. Take out the used print cartridge. Remove the stopper from the new printing cartridge. White shaft Blue shaft Chapter 13...
  • Page 91 Turn the black spool on the right clockwise to tighten the ribbon. Install the printing cartridge by inserting the recessed four holders. Recessed Press down on both sides of the top cover to close it securely. first and placing the cartridge into its Holder Troubleshooting and Maintenance Black Spool...
  • Page 92: Packing And Shipping The Machine

    Remove the paper wire extension, document support, paper support, telephone line cord, print cartridge and handset, and pack them. If you are returning the fax machine to Brother as part of the Brother Exchange Service, pack only the fax machine. Keep all separate parts to use with your “Exchange”...
  • Page 93: Important Safety Information Important Information For Australia

    Important Safety Information Important Information for Australia Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the telephone and AC sockets (in this order) before cleaning. Do not use liquid or aerosol cleaners.
  • Page 94: Important Information For New Zealand

    Unplug this product from the mains power and telephone line sockets, and refer servicing to qualified service personnel under the following conditions: ◆ When the power cord is damaged or frayed. ◆ If liquid has been spilled into the product. ◆...
  • Page 95 Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom's Specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.
  • Page 96 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product. Do not attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks.
  • Page 97: Important Information For Some Countries

    Important Information for Some Countries Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
  • Page 98 Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service. This product has no mains ON/OFF switch. It is therefore highly important that access to the mains plug and the mains socket to which the plug is connected, is never obstructed, in case for some reason the mains power to the machine must be quickly disconnected.
  • Page 99 For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring. The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe.
  • Page 100: Specifications Specifications

    Specifications Specifications Type Compatibility Coding system Modem speed Document size Paper size Scanning/Printing width Paper tray Printer type Grey scale Display Polling types Contrast control Resolution Memory capacity One touch dial Speed dial Groups Automatic redial Speaker type Chapter 15 Desktop facsimile transceiver ITU-T Group 3 Modified Huffman (MH)
  • Page 101 Automatic answer 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for Australia) 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for New Zealand) 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for some countries) Communication source Public switched telephone network Operating environment...
  • Page 102: Menu Mode & Menu Selection Table

    Menu Mode & Menu Selection Table You can access the menu mode by pressing Menu/Set. When you enter the Menu, the LCD scrolls: Press 1 for Initial Setup Menu—OR— Press 2 for Setup Receive Menu—OR— Press 3 for Setup Send Menu—OR— Press 4 for Cancel Job Menu—OR—...
  • Page 103: Main Menu

    To access the menu, press To exit, press Stop/Exit. Menu Main Menu Selections 1. INITIAL SETUP 1. TONE/PULSE (Not available in New Zealand) 2. DATE/TIME 3. STATION ID 4. BEEPER 5. MUSIC ON HOLD 2. SETUP 1. RING DELAY RECEIVE 2.
  • Page 104 To access the menu, press Stop/Exit. To exit, press Menu Main Menu Selections 2. SETUP 4. REMOTE CODE RECEIVE (Continued) 5. REDUCTION 6. MEM.RECEIVE 7. POLLING RX 3. SETUP SEND 1. COVERPG SETUP 2. COVERPAGE NOTE 3. CONTRAST 4. RESOLUTION 5.
  • Page 105 To access the menu, press To exit, press Stop/Exit. Menu Main Menu Selections 3. SETUP SEND 7. TIMER (Continued) 8. POLLED TX 4. CANCEL JOB — 5. INTERRUPT — 6. SET QUICK-DIAL 1. ONE-TOUCH DIAL 2. SPEED-DIAL 3. SETUP GROUPS 7.
  • Page 106 To access the menu, press Stop/Exit. To exit, press Menu Main Menu Selections 8. SETUP MSG CTR 1. MESSAGE (FAX-1030e STORE Only) 2. BACKUP PRINT 3. OGM 4. ICM MAX.TIME 5. ICM REC.MONITR 6. FAX FWD/PAGING 7. REMOTE ACCESS 0. MISCELLANEOUS 1.
  • Page 107: Entering Text

    Entering Text When you are setting certain functions, such as the Station ID, you may need to enter text into the machine. Most keys on the dial pad have three or four letters printed above them. The keys for 0, #, don’t have printed letters because they are used for special characters.
  • Page 108: About Fax Machines

    About Fax Machines If you are a first-time fax machine user, fax operation might seem a little mysterious. You will soon get used to the unusual fax tones on your phone line, and be able to send and receive faxes easily. Fax Tones and Handshake When someone is sending a fax, the fax machine sends fax calling tones, (CNG tones)—soft, beeps at 4-second intervals.
  • Page 109: Glossary

    Glossary Automatic Document Feeder Refers to the number of pages that can be placed in the document feeder and fed one at a time automatically. Automatic fax transmission Sending a fax without picking up the handset or pressing Speaker phone (for FAX-1030e only). Backup Print Sets your machine to print a copy of faxes that are received and stored in memory.
  • Page 110 Group number A combination of One Touch and/or Speed Dial numbers that are stored on a One Touch Dial key for Broadcasting. ICM (Incoming Message) A recorded voice message received into an external answering machine or FAX-1030e’s digital Message Centre. Interrupt Temporarily puts a waiting job on hold while you perform another operation.
  • Page 111 Remote access The ability to access your messages stored in the machine’s memory remotely from a touch tone phone. Remote access code The four-digit code that allows you to call and access your messages stored in the machine’s memory from a remote location. Remote activation allows you to transfer a fax call, answered at an extension phone, to the machine by pressing the Fax Receive Code.
  • Page 112: Index

    Index Activation Code ...6 Alternating Displays ...ii Answer Mode ... 5 Automatic Document Feeder ...2 Backup Printing ...66 Beeper ...14 Broadcasting ... 17 Call Back Message ...36 Call Reservation ...36 Cancelling a Job ...56 Cleaning ...81 Connecting ... 4 Contrast ...18 Control Panel ...
  • Page 113 ICM Recording Monitor ...68 Important Safety Instructions ...86 Inserting Spaces ...100 Interrupting ...38 Jams ...77 Journal ...32 Journal Period ...31 Maintenance ...81 Manual Mode ...21 Manual Transmission ...18 Maximum Message Time ...67 Memory ... 25 Memory Security ...38 Memory Status List ...32 Memory Storage ...4 Memory Transmission ...35 Menu Mode ...95...
  • Page 114 scroll ...ii Search ... 19 Sequential Polling ...55 Setting Up ...1 Speaker Volume ...14 Speakerphone ...30 Special Characters ...100 Specification ...93 Speed Dialling ... 16 Standard Resolution ...18 Station ID ...13 Super Fine Resolution ...18 System Setup List ...32 TAD Mode ...21 Telephone Answering Device (TAD) ...5 Temporary Cover Page ...33 Toll Saver ...68...
  • Page 115: Accessory List

    PC-204RF *For optimum print quality and product performance within published specifications, use only the correct Brother replacement ribbon. Failure to use the genuine Brother consumable may damage the machine and such damages will not be covered under warranty. Change Answer Mode Press 9 8.
  • Page 116: Change Fax Forwarding Setting

    Remote Commands Change Fax Forwarding Setting Press 9 5. then to Turn feature off press 1. Enter Fax Forwarding press 2. Program Fax Forward Number press 4. Enter the new number of the remote fax machine where you want your fax messages forwarded, and then press # #.
  • Page 118 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support fax machines purchased in their own countries. ® ARL/ASA/NZ LF1069001 Printed in Malaysia...

This manual is also suitable for:

Fax-1020e