ELSA MicroLink ISDN/PCC-16 User Manual page 44

Appendix: Product Support
The login screen for
ELSA ONLINE
◊ NOTE ◊
Registration
CompuServe
ATTENTION
◊ ◊
44
After connecting to the ELSA Support BBS, you will see the following opening
screen:
Connected to ELSA ONLINE (Port 18)
via MicroLink ISDN-Adapter from 1234 at 64000 bps, protocol: X.75
//////////////////////////////////////////////////
ELSA ONLINE Support-Mailbox
ELSA GmbH, Aachen
Modem: +49/0-241-9177981
ISDN : +49/0-241-91777800
Durchgehend geoeffnet
//////////////////////////////////////////////////
Vor- and Nachname:
At the prompt "Vor- und Nachname", enter your first and last name. If you are
a first-time user, you can select the language you wish to use in the BBS.
If you feel lost the first time you visit our BBS, don't be discouraged!
Erroneous entries present no risk of damage either to your or our computer
systems. The BBS software is designed to give you comprehensive help in
finding your way. Most problems will be solved by carefully reading the login
bulletin and the other texts provided for help and information.
To make sure you have access to the BBS when you need it, you should
register as soon as possible. You can call the ELSA Support BBS at any time,
24 hours a day.
When logging in for the first time, you will assign yourself a password (4 to 10
characters). You are then an unregistered user with limited rights. You
cannot access the product forums before registering.
The registration is performed via the menu option "REGISTER" and is free of
charge (except for the costs of the call). To register, you have to enter your
address, phone number and fax number as applicable. Your registration will
be processed within one working day. After that, you are a registered user
entitled to put questions to our Support team.
You can reach our ELSA Support forum in CompuServe via GO ELSA . In this
forum, we offer you the same support and service as in the ELSA ONLINE
Support BBS.
Please pay attention to the structure of the mail and file areas in the ELSA
forum. Always choose the appropriate mail area for your questions, for
example "ELSA ISDN Adapters" or "ISDN Software" for questions about your
ISDN product. This aids us with our support work and helps guarantee that
your questions are answered as soon as possible.
(33600.. 300 bps)
(64000..1200 bps)
MicroLink ISDN/PCC-16 Manual © 1997 ELSA GmbH