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DIFFICULTY
DOS Setup
I cannot print from my
Printing
software application.
Difficulties
The machine prints, but it
prints incorrect information. setting and the machine's printer emulation do not match.
Sometimes it prints a couple Check your application software to make sure you selected
of characters and then
ejects the page, etc.
(For MFC-9550 only)
The machine prints the first
part of my document but
does not print the last page.
(The LCD shows
REMAINED DATA.)
How can I change the user
settings or default settings
on the machine?
(For MFC-9550 only)
Paper Handling
The machine does not load
Difficulties
paper. The LCD shows
CHECK PAPER or
PRINTER JAM.
The machine does not load
paper from the manual
feed slot.
How can I load envelopes?
What paper can I use?
How can I clear paper jams?
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E
SUGGESTIONS
Check that the DOS software application interface settings
match those of your printer: for example, if you are using a
parallel printer cable, you would probably set your DOS
software printer port to LPT1. Check for an error message on
the LCD.
This is an indication that your application printer emulation
the correct printer driver. The machine emulates HP LaserJet
IIP. Try setting the machine to HP emulation in Remote
Printer Console and then select the HP LaserJet IIP printer in
your software application.
This is a common problem with some database spreadsheet
software when they are not correctly set up. The data has
been sent to the printer but the printer did not receive the Page
Eject command. Press the FF/Cont Key to eject the page.
Then ask your software supplier how to add a Page Eject
(or Form Feed) command to the end of your print job.
Use the Remote Printer Consol (RPC) program.
Check to see if the CHECK PAPER or PRINTER JAM
message appears on the LCD. If so, the multi-purpose
sheet feeder may be out of paper or not properly installed.
If it is empty, load a new stack of paper into the feeder. If
there is paper in the multi-purpose sheet feeder, make sure
it is straight. If the paper is curled, you should straighten it.
Sometimes it is helpful to remove the paper, turn the stack
over and put it back into the multi-purpose sheet feeder.
Reduce the amount of paper in the multi-purpose sheet feeder,
then try again.
Reinsert the paper firmly, one sheet at a time.
You can load envelopes from either the multi-purpose sheet
feeder or the manual feed slot. Your application software must
be set up to print the envelope size you are using. This is
usually done in the Page Setup or Document Setup menu of
your software. Refer to your application manual.
You can use plain paper, envelopes, transparencies, labels
and organizer paper. For information on loading paper, see
"Acceptable Paper" in chap. 14.
See "Printer Jams".
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