Changing the paper roll For further information on terminal functionality please call the terminal helpdesk or download your Terminal User Guide from: https://ingenico.co.uk/smart-terminals/user-guides Help Desk If you’re still having trouble, then we are here to help. You can contact us using the details below: 01933 201424 info@swipen.co.uk...
Getting started Set up your charging base unit in a convenient location close to a power source. Your terminal will automatically pick-up the best available mobile network. However, if required, you may manually select a network in order for the terminal to always connect to a selected provider.
Supervisor Password The default supervisor password is 999999. Function Keys Arrow keys: Enable you to choose options on screen F1 & F4 keys: Can be used for shortcuts. Menu key: To enter the application menus press the Menu key from the idle (READY) screen. Pressing the key again moves to the next menu (if available).
The Chip Card Reader Customer cards must be inserted as shown, with the chip upwards. Push the card fully into the slot below the keypad and follow the instructions on screen. If you see a “BAD READ” message, check the card orientation and try again.
Chip & Pin Transactions - Refund From the idle screen, press , then choose “REFUND”. Enter the ‘Refund Amount’ then insert the card. If prompted enter the Supervisor Password and press The terminal will now connect to the acquirer for authorisation, if the refund is authorised then “REFUND ACCEPTED”...
Keyed Transactions - Sale When prompted to Present/Insert/Swipe a card, press type in the customer’s card number, then press Enter the Expiry Date, the start date (if required), the issue number (if required), pressing after each entry. Enter the ‘Security Information’ as follows: 1) Card security code (from the back of the card), press 2) The numbers from the cardholder’s postcode (e.g.
End of Day Reports To access the reports menu press , until ‘SYSTEM MENU’ is displayed and then select “Totals”. Press to highlight the required option and press to select it. If required enter the supervisor password and press END OF DAY: One touch function that prints both the “Z REPORT”...
Changing the paper roll Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer cover release as shown in above. Fully open the printer cover and remove the old roll of paper. Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the printer compartment as shown in...
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This Quick Start Guide relates to Move3500 Tetra terminals – TMS/MATSU software. Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies.
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