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Ingenico Move 3500 Getting Started
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Ingenico Move 3500 Getting Started

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Getting Started with the
Ingenico Move 3500 (WiFi)

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Summary of Contents for Ingenico Move 3500

  • Page 1 Getting Started with the Ingenico Move 3500 (WiFi)

  • Page 2: Getting Started

    Getting Started with the Move 3500 (WiFi) Payment Terminal Your Move 3500 is designed to be easy to use, and you should have no problems with it. Read on to find out how to carry out some of the more common tasks, and introduce you to useful functions and features.

  • Page 3: Charging The Battery

    Charging the Battery When you first receive your Move 3500, you should charge the battery for 16 hours. During regular use, replacing it on the base will recharge it automatically. the battery symbol will flash/animate to indicate that the terminal is charging.
  • Page 4 Caring for your Terminal Be careful to avoid spilling liquids on your terminal or base. Clean it with a soft cloth. Do not use water, cleaning agents, or abrasive materials. Be sure to turn off the terminal before cleaning. The magnetic swipe and chip card readers should be cleaned regularly with a suitable cleaning card.

  • Page 5: Function Keys

    Function Keys The following keys give you easy access to key functions on the Move 3500. Arrow keys Use to choose options on screen (F2, F3) F1 & F4 Can be used for shortcuts Menu Press to enter the application menus from the idle (READY) screen.
  • Page 6 Connecting your Move 3500 to the Ethernet 1. Plug one end of the ethernet cable into the ethernet socket on your router, and the other into the ethernet socket on the base unit. 2. Plug the power cord into the base unit, and into a power source.
  • Page 7 Processing a Sale Chip & PIN 1. Insert the customer’s card into the reader, face up, chip forward. 2. Enter the sale amount, including pence, and press the key. 3. Ask the customer to enter their PIN code, and press Confirm. 4.
  • Page 8 3. Key in the customer’s card number and press Confirm . 4. Enter the expiry date, the start date (if required), the issue number (if required), pressing Confirm after each entry.  5. Enter the card security Code (CSC), the numbers from the cardholder’s postcode (e.g.
  • Page 9 Supervisor Menu and Password To access the Supervisor menu, press the Menu key twice, and then F3 (the Down arrow key). The first time you go to the menu, the password is 01483. You will be prompted to change it before you can process any transactions. End of Day Reports Press the key twice, and then REPORTS.
  • Page 10 Finding Out More If you want to know more about how to use any of our products, go to the online help, on https://support.valitor.com. Contacting Valitor If you have general queries, contact Customer Support, on 0808 204 0349. For Republic of Ireland customers, it's +44 808 204 0349 To talk to Technical Support, call 0808 204 0347.