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Triton 9100 User Manual

Automated teller machine
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MODEL 9100
A
T
M
UTOMATED
ELLER
ACHINE
U
M
SER
ANUAL
VERSION 1.0
TDN 07100-00080 04/2007
C
H
:
RMA (R
M
A
)
ORPORATE
EADQUARTERS
ETURN
ATERIAL
UTHORIZATION
522 E. Railroad Street
R
A
:
ETURN
DDRESS
Long Beach, MS 39560
21405 Avenue ìBî
Phone: (228) 868-1317
Long Beach, MS 39560
Fax: (228) 868-0437
COPYRIGHT NOTICE
© 2002 - 2007 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware, Inc.
is an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (NYSE-DOV).
DOVER, the DOVER logo and the family of marks and TRITON, the TRITON logo and the Triton
family of marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsid-
iary of Dover Corporation.

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  • Page 1 Dover Electronics, Inc., a subsidiary of Dover Corporation (NYSE-DOV). DOVER, the DOVER logo and the family of marks and TRITON, the TRITON logo and the Triton family of marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsid-...
  • Page 2 Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 3: Table Of Contents

    9100 U ODEL ANUAL ONTENTS 1 - I ..................1 ECTION NTRODUCTION í ........................2 S IN ANUAL ..........................3 EATURE IGHLIGHTS ..........................4 TANDARD EATURES 2 - B ................... 7 ECTION ASIC PERATION ............................8 NTRODUCTION ........................8 ONTROL ANEL AYOUT ..........................9...
  • Page 4 9100 U ODEL ANUAL ONTENTS ..........................21 ASSETTE ETUP ....................... 21 ELEARN HICKNESS ......................21 NTERNATIONAL URRENCY ) ......................21 AXIMUM MOUNT ) .....................21 AXIMUM MOUNT ........................21 ASSETTE ARAMETERS ........................21 MOUNTS ............................. 21 ..........................21 URRENCY ........................21 XTENDED MOUNT ........................22 ASSETTE ARAMETERS ........................
  • Page 5 9100 U ODEL ANUAL ONTENTS ........................ 31 ASSETTE ERVICE .......................... 32 IAGNOSTICS ..............................32 TATUS ..............................32 URGE ............................32 ISPENSE ........................32 ORMAT RAPHIC EMORY ..........................32 ECEIPT RINTER #í ............................32 ERSION ..........................33 IAGNOSTICS ID ........................33 NJECT ASSETTE ............................33 OMMUNICATION ........................33...
  • Page 6 9100 U ODEL ANUAL ONTENTS TCP/IP C ....................... 39 ONFIGURATION ............................40 NTRODUCTION TCP/IP A ..........................40 DDRESSES ) ....................41 ONFIGURE ROCESSORS ........................42 OMMUNICATION UMBERS (TCP/IP C ) ................. 43 ONFIGURE ERMINAL ONFIGURATION ............................44-45 ETWORK ETTINGS TCP/IP ............................46 (TCP/IP C ) ..................
  • Page 7 9100 U ODEL ANUAL ONTENTS A - W ........A-1 PPENDIX ARRANTY AND EPAIR OLICIES ROCEDURES B - C ............. B-1 PPENDIX OMBINATION LECTRONIC OCKS C - TDM ìB î .............. C-1 PPENDIX ACKGROUND APER UPPLEMENTS A (US / M ) ..................
  • Page 8 9100 U ODEL ANUAL NTENTIONALLY LANK viii...

  • Page 9: Section 1 Introduction

    ECTION NTRODUCTION...

  • Page 10: What Í S In This Manual

    S IN THIS ANUAL This revised User manual describes the operating features of the Model 9100 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel. The manual is divided into the following sections: 1, I .

  • Page 11: Feature Highlights

    UPPLEMENT software release. E. Describes software changes implemented in the Mar, 07í version of 8100/9100 Canadian UPPLEMENT software release. F. Descibes software changes implemented in the Mar, 07í version of 8100/9100 UK software UPPLEMENT release. EATURE IGHLIGHTS Important features of the 9100 series ATM are highlighted in the following list: "...

  • Page 12: Standard Features

    " AD Screens. An Ad screen is a promotional or advertising graphic that is displayed on the LCD screen during idle periods. Ad screens are downloaded to the terminal by a remote Triton Connectô computer. Text-only (non-graphic) Ad screens can also be displayed.
  • Page 13 " Status Monitoring. The ATM can periodically transfer status information to the host processor. In addition, Triton Connectô remote monitoring software can be used to view the journal, monitor operation and alarm conditions, update operating parameters, and reset the terminal.
  • Page 14 9100 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 15: Section 2 Basic Operation

    ECTION ASIC PERATION...

  • Page 16: Introduction

    9100 U ODEL ANUAL NTRODUCTION This section describes the basic operation of the terminal. The following topics are covered: . Describes the layout of the terminalís control panel. ONTROL ANEL AYOUT . Describes the use of the alphanumeric keypads. EYPAD PERATION .

  • Page 17: Function Keypads

    ASIC PERATION UNCTION EYPADS The primary menu navigation keys, called Function keys, are arranged in two four-key groups, one group on either side of the LCD screen. A Function key is only active when a function or menu option name is displayed (if the display is ìgrayed outî, that option is not available).
  • Page 18 9100 U ODEL ANUAL Each of the numbered keys (<0> through <9>) has six characters available. See Table 2-1, Keypad characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different.

  • Page 19: Enu Based Peration

    ASIC PERATION ASED PERATION The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the userís actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display. For the purpose of security many screens timeout after a preset time interval, usually 30 seconds.

  • Page 20: Ustomer Ransactions

    9100 U ODEL ANUAL USTOMER RANSACTIONS A customer begins a transaction by selecting from the Customer screen options. They nsert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card readerís sensor.
  • Page 21 ASIC PERATION The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

  • Page 22: Voice -Enabled Transactions

    9100 U ODEL ANUAL OICE NABLED RANSACTIONS The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-6).

  • Page 23: Section 3 - Management Functions

    ECTION ANAGEMENT UNCTIONS...

  • Page 24: Introduction

    9100 U ODEL ANUAL NTRODUCTION This section describes the Management Functions available with the ëM í password for accessing ASTER the ATM. When the Customer Welcome screen is displayed, you can access the Management Functions menu by following the procedure described next.

  • Page 25: Ew Or Odified Anagement Unctions

    Modem setup. ô - Moved under ìATM Monitoringî. TCP/IP configuration setup also in- RITON ONNECT cluded for Triton Connect. The communication type (dial-up or TCP/IP) is automatically detected. - Processor specific information is now configured under this option. ONFIGURE ROCESSORS Standard ATM cash transactions WILL use processor number one (1) as its default.

  • Page 26: Main Menu

    9100 U ODEL ANUAL CCESS NSTRUCTIONS Access Management Functions by entering your password. The M screen will be displayed. ESCRIPTION The Main Menu screen allows the service provider/termi- nal operator to access the following Management functions: Configure Terminal. Used to configure operating parameters for the ATM terminal.

  • Page 27: Configure Terminal

    ATMs LCD display Printer Settings. Provides access to printer receipt length, low paper acknowledgment, and graphics. ATM Monitoring. Allows Triton Connectô setup and enabling, heartbeat messaging, and alarm thresholds. Password Maintenance. Allows access to menus for viewing and changing the Master and Admin- istrative passwords.

  • Page 28: More

    Adjust Contrast. Adjusts the contrast of the display. *Note: This function not available in Model 8100/9100 ATMs. A manual adjust is located on the units Main board. Local Zip Code. Allows entry of the zip code where terminal is located.

  • Page 29: Cassette Setup

    ANAGEMENT UNCTIONS ASSETTE ETUP CCESS NSTRUCTIONS From the M screen, select C ONFIGURE MINAL From the C screen, select C ONFIGURE ERMINAL SETTE ETUP ESCRIPTION The following options will be available from the C ASSETTE screen: ETUP Relearn Bill Thickness. Enables you to force the dispenser to enter the learning mode (TDM-family dispensers).

  • Page 30: Cassette Parameters

    9100 U ODEL ANUAL ASSETTE ARAMETERS CCESS NSTRUCTIONS From the C screen, select C ONFIGURE ERMINAL SETTE ETUP From the C screen, select C ASSETTE ETUP ASSETTE ARAMETERS Select C ìAî, ìBî, ìCî (cassette ìDî ASSETTE will be grayed out).

  • Page 31: Configure Processors

    ANAGEMENT UNCTIONS ONFIGURE ROCESSORS CCESS NSTRUCTIONS From the M screen, select C ONFIGURE CESSORS From the C screen, select op- ONFIGURE ROCESSORS tion (1). ** Important** Option (1) MUST be configured. It is the default processor for standard ATM transactions. ESCRIPTION The following options will be available from the C ONFIGURE...

  • Page 32: Sent Terminal Totals

    Communication Type. Allows user to toggle be- specified processor (Ex: CALYPSO) tween the communication type the terminal is using (Dial-up,TCP/IP). Note: Models 8100/9100 auto Option 1. Terminal ID detect the communication type installed and will not allow user to change (toggle).

  • Page 33: Communication Header

    ANAGEMENT UNCTIONS ONFIGURE ROCESSORS The remaining options are toggled to either ëEn- Options 5-9. Toggled (Enable/Disable) ableí or ëDisableí that particular function. Send Terminal Totals. When this option is En- abled, the terminal will send accumulated totals in- formation to the processor during the close opera- tion.

  • Page 34: Ey Anagement

    9100 U ODEL ANUAL ANAGEMENT CCESS NSTRUCTIONS From the M screen, select C ONFIGURE CESSORS From the C screen, select option ONFIGURE ROCESSORS (2) for K ANAGEMENT ESCRIPTION The K function provides access to the ATMs functions that control the method of entry...

  • Page 35: Entering Keys Procedures

    ANAGEMENT UNCTIONS Password Required - When ìEnter Master Keysî is selected, you will be prompted to enter two (2) pass- words. If this is an initial setup, the default password is six (6) zeros (000000) for each. You will then be prompted to change passwords.
  • Page 36 9100 U ODEL ANUAL Enter Master Keys - This screen allows selection to enter the Master keys. You MUST enter PIN Master keys. DO NOT enter keys in the MAC Master keys unless processor directs. You MUST enter two (2) sets of keys (32 alpha/numerical).

  • Page 37: Configure Services

    ANAGEMENT UNCTIONS ONFIGURE ERVICES CCESS NSTRUCTIONS From the M screen, select C ONFIGURE VICES ESCRIPTION The following options will be available from the C ONFIGURE screen: ERVICES STD ATM Configuration. This option allows con- figuration of the types of services for normal cus- tomer transactions.

  • Page 38: Std Atm Configuration

    9100 U ODEL ANUAL ATM C ONFIGURATION CCESS NSTRUCTIONS From the M screen, select C ONFIGURE VICES From the C screen, select S ONFIGURE ERVICES ATM C ONFIGURATION ESCRIPTION The following options will be available from the S ATM C...

  • Page 39: Cassette Service

    ANAGEMENT UNCTIONS ASSETTE ERVICE CCESS NSTRUCTIONS From the M screen, select C ASSETTE VICE ESCRIPTION The C function allows the operator to ASSETTE ERVICE put the selected cassette(s) ìIn Serviceî or ìOut of Serviceî. This function can also be used to clear Error Code 156, Cassette Out of Service.

  • Page 40: Diagnostics

    Format Graphic Memory. This function erases the memory used to store AD graphics. AD graph- ics can then be downloaded from a local terminal or through Triton Connect. Test Receipt Printer. This function tests the operation of the receipt printer and prints out con- figuration parameters, processor setup, etc, that may be used to verify terminal setup.

  • Page 41: More Diagnostics

    ANAGEMENT UNCTIONS IAGNOSTICS CCESS NSTRUCTIONS From the M screen, select D IAGNOSTICS From the D screen, select M IAGNOSTICS NOSTICS ESCRIPTION The M menu allows the terminal operator IAGNOSTICS to perform the following functions: Inject New Cassette ID. This function enables the user to change the identification code of a cassette.

  • Page 42: More (More ) Diagnostics

    9100 U ODEL ANUAL IAGNOSTICS CCESS NSTRUCTIONS From the M screen, select D IAGNOSTICS From the D screen, select M IAGNOSTICS , then select M again. NOSTICS IAGNOSTICS ESCRIPTION The M menu allows the terminal IAGNOSTICS operator to perform the following functions: Note: VEPP errors MUST be cleared before attempting to enter Master keys.

  • Page 43: Close

    ANAGEMENT UNCTIONS LOSE CCESS NSTRUCTIONS From the M screen, select C LOSE ESCRIPTION The following options will be available from the C LOSE screen: Schedule Close. This function allows you to turn the schedule close feature. It also provides access to specify the time of day when a D LOSE process is initiated.

  • Page 44: Select Cassette

    9100 U ODEL ANUAL ASSETTE LOSE CCESS NSTRUCTIONS From the M screen, select C LOSE From the C screen, select C LOSE ASSETTE LOSE ESCRIPTION The following options will be available from the C ASSETTE screen: LOSE Select Cassette. This option allows the operator to select cassette-specific close operations.

  • Page 45: Journal

    ANAGEMENT UNCTIONS OURNAL CCESS NSTRUCTIONS From the M screen, select J OURNAL ESCRIPTION The following options will be available from the J OURNAL screen: Print Journal. This function is used to automati- cally print out any journal entries collected since the last time the journal was printed.
  • Page 46 9100 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 47: Tcp/Ip Configuration

    ANAGEMENT UNCTIONS TCP/IP (E THERNET ONFIGURATION...

  • Page 48: Introduction

    NTRODUCTION (TCP/IP E THERNET This section will discuss the TCP/IP Ethernet-specific Management Functions. The Ethernet hardware should be previously installed. In the 8100/9100 models, only one communication type is allowed for all hosts. TCP/IP A DDRESSES The Ethernet-equipped ATM communicates using Transmission Control Protocol (TCP) and Internet Protocol (IP), allowing it to send and receive information in the form of small packets of digital data.

  • Page 49: Configure Processors (Comm Type )

    Type function allows user to toggle OMMUNICATION between the communication type the terminal is using. You can select either Dialup, Wireless, or TCP/IP. The External Ethernet option must be installed to select. Note: (Model 8100/9100 ATMs) This function detects communication type installed and WILL NOT allow user to change (toggle).

  • Page 50: Communication Numbers

    9100 U ODEL ANUAL OMMUNICATION UMBERS CCESS NSTRUCTIONS From the M screen, select C ONFIGURE ROCESSORS From the C screen, select ONFIGURE ROCESSORS option (1). From the C : menu screen, select ONFIGURATION option (4). ESCRIPTION The C Numbers function allows entry of the host processors primary and backup (if OMMUNICATION needed) phone numbers or the Host TCP/IP Addresses if running TCP/IP communications type.

  • Page 51: Configure Terminal Tcp/Ip Configuration

    ANAGEMENT UNCTIONS ONFIGURE ERMINAL TCP/IP C ONFIGURATION CCESS NSTRUCTIONS From the M screen, select C ONFIGURE MINAL From the C screen, select M ONFIGURE ERMINAL From the M screen, select C OMMUNICATION From the C screen, select TCP/IP C OMMUNICATION FIGURATION ESCRIPTION The TCP/IP C...

  • Page 52: Network Settings

    9100 U ODEL ANUAL ETWORK ETTINGS Description: The N parameters are provided by your ETWORK ETTINGS host Network Administrator. The T IP A ERMINAL DDRESS , and G consist of a sequence UBNET ATEWAY DDRESS of four groups of numbers. Each group can be up to three digits long and each group is separated by a period (dot character), as in this example: 123.3.01.99...
  • Page 53 ANAGEMENT UNCTIONS ETWORK ETTINGS The C and MAC A are reference ERSION DDRESS parameters ONLY - no configuring is done. The Chip Version is the software version running on the ATM and the MAC Address is hard-coded from the Ethernet device. The TCP/IP T is defaulted to 120 seconds, but may IMEOUT...

  • Page 54: Test Tcp/Ip

    9100 U ODEL ANUAL TCP/IP ESCRIPTION This option allows testing of the TCP/IP device. When selected, the Ethernet PCB assembly initializes and resets the configuration hardware imbedded in the device. If test is successful, a ìTested OKî will be displayed.

  • Page 55: Triton Connect Tcp/Ip Configuration

    D and TCP/IP communications between the ATM and Triton Connect PC-based software to remotely manage your Triton Systems ATMs. The following TCP/IP parameters are accessed through this function and described on the...

  • Page 56: Host Numbers (Addresses )

    9100 U ODEL ANUAL RITON ONNECT UMBERS ESCRIPTION The H are provided by your Processor/Host UMBERS Network administrator. If you are using TCP/IP as your communication type, you will need to enter H TCP/IP . The first part of the address consists of a DDRESSES sequence of four groups of numbers.

  • Page 57: Alarm Numbers (Addresses )

    ANAGEMENT UNCTIONS RITON ONNECT LARM UMBERS ESCRIPTION The A are provided by your Processor/ LARM UMBERS Host Network Administrator. If you are using TCP/IP as your communication type, you will need to enter A LARM TCP/IP A . The first part of the address consists DDRESSES of a sequence of four groups of numbers.

  • Page 58: Terminal Ip Address / Listening Port

    9100 U ODEL ANUAL RITON ONNECT TCP/IP C ONFIGURATION ESCRIPTION The T IP and L ERMINAL ISTENING are provided by your Host Network DDRESSES Administrator. The Terminal Address consists of a sequence of four groups of numbers. Each group can be up to three digits long, and each group is separated by a period (dot character), as in this example: 123.3.01.99...

  • Page 59: Ection Assette Lose Ash Eplenishment

    ECTION ASSETTE LOSE EPLENISHMENT...

  • Page 60: Introduction

    ISPENSING ECHANISMS The Model 9100 ATM can accomodate most dispensing mechanisms in the TDM family (100/150/200/ 250). In addition, an SDD and MiniMech (Mech-10) dispenser are also available. Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by note quality and thickness.

  • Page 61: Preparing Notes

    URRENCY ANDLING EFECTS ï Adhesive or ìstickyî substances on the surface of the paper. ï Tears extending more than 1/2î from the edge of the currency. ï Tears, holes, or missing sections in the body of the currency. ï Tape on the surface of the currency used for repairing, patching or any other purpose. ï...

  • Page 62: Cassette Close Procedures

    9100 U ODEL ANUAL ASSETTE LOSE This function is used to complete the balancing of the specified cassette(s). It prints a report summarizing all activity on the selected cassette(s) since the last C and clears the totals. It also resets...
  • Page 63 URRENCY ANDLING EPLENISH ASSETTE (TDM-100/150/200/250) Unlock and open the security cabinet door. (TDM-150/200/250) Extend the dispenser mounting tray fully as shown below. Note: The TDM- 100 uses a fixed-tray mounting system. To gain access to the cassette(s), rotate the mechanism mounting platform to the ìServiceî position: Locate the spring-loaded locking pin on the underside of the tray.
  • Page 64 9100 U ODEL ANUAL OADING THE URRENCY ASSETTE Unlock and open the cassette lid using the supplied key. Move the pusher plate to the rear of the cassette (toward the handle). Note: The cassette(s) use a locking mechanism to hold the packer plate in the loading position. Pull the pusher-plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position.
  • Page 65 URRENCY ANDLING EMOVING THE EJECT ASSETTE The reject tray is located just above the currency cassette(s) in the dispensing mechanism. Follow these steps to remove the reject tray: Slide the reject tray out of its compartment in the dispensing mechanism. Place the tray on a flat surface.
  • Page 66 9100 U ODEL ANUAL OTATE ISPENSER ECHANISM After reinstalling the currency and reject cassettes, pull down on the swivel platform locking pin to allow the swivel platform to turn. Rotate the mechanism counterclockwise 1801 back to the ìOperateî position. (TDM-150/200/250)

  • Page 67: Replenish Cassette (Tdm Dispensers )

    URRENCY ANDLING EPLENISH ASSETTE (SDD) Unlock and open the security cabinet door. To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette to swing freely when it is pulled out.
  • Page 68 9100 U ODEL ANUAL Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the tray. The shutter is unlocked as the cassette is pushed into the probes. Loading Tray. Cassette on Loading Tray.
  • Page 69 URRENCY ANDLING Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette. Add the number of bills being placed into the cassette to the number that remained. The ìTotalî number of these bills will be entered in the ìE î...

  • Page 70: Replenish Cassette (Minimech )

    9100 U ODEL ANUAL EPLENISH ASSETTE 10 (M Unlock and open the security cabinet door. To remove the note tray, grasp the tray handle and slide the tray out of the mechanism. Place note tray on a flat level surface.
  • Page 71 URRENCY ANDLING Make sure the note pile is as even as possible. If necessary, use your hands to smooth and level the pile. Load note tray with currency. Level the note pile. Release the pusher plate against the notes. Using the handle, slide the note tray into the dispensing mechanism. Make sure the note tray is fully inserted! Release packer plate.
  • Page 72 9100 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 73: Section 5 - General Maintenance

    ECTION ENERAL AINTENANCE...

  • Page 74: Ntroduction

    EADER LEANING *Important* Should a malfunction occur, DO NOT attempt to service the unit yourself! Only qualified service personnel are autho- rized to repair or service the terminal. Contact your Triton certified service provider! EPLENISHING THE ECEIPT APER NOTE: This operation must be completed with the AC power applied to the ATM.
  • Page 75 ENERAL AINTENANCE Use the receipt printer feed button (as shown in Figure 5-2) to feed the paper through the paper path until all paper comes out the front of the printer. Remove the paper and spool from the paper bracket (Figure 5-3) . Figure 5-2.
  • Page 76 9100 U ODEL ANUAL Feed the end of the paper into the printer take-up slot (Figure 5-5). The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel. If the printer does not feed automatically, open the printer assembly by loosening the thumbscrew on the side as shown in Figure 5-6.

  • Page 77: Cleaning The Enclosure

    ENERAL AINTENANCE LEANING THE NCLOSURE The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water. ** Caution ** Avoid using abrasive cleaners on any surface of the terminal.
  • Page 78 9100 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 79: Ection Rror Odes Tdm Click Ounts

    ECTION RROR ODES TDM C LICK OUNTS...
  • Page 80 9100 U ODEL ANUAL...
  • Page 81 / TDM C RROR ODES LICK OUNTS i l i i l i i l i i l i...

  • Page 82: Error Codes

    9100 U ODEL ANUAL f l l...
  • Page 83 / TDM C RROR ODES LICK OUNTS l l i...
  • Page 84 9100 U ODEL ANUAL ) l l...
  • Page 85 / TDM C RROR ODES LICK OUNTS i r r " " " " l...

  • Page 86: Click Counter Hardware Status Codes

    9100 U ODEL ANUAL LICK OUNTER ARDWARE TATUS ODES The TDM-series click counter has new hardware status codes. The terminal will display and log Errror Code 123. It will then log the actual error in the click count. If there is a ë116í in the click count, there will be a number immediately following that describes the error cause.
  • Page 87 / TDM C RROR ODES LICK OUNTS TDM C LICK OUNTERS Click Count Description Non maskable interrupt - Terminal power shutdowns Stack overflow Stack underflow Trap illbus Trap illina Trap illopa Class B trap Trap prtflt Trap undopc Trap unknown trap CTS timeout Tx Ack error Tx Nak error...
  • Page 88 9100 U ODEL ANUAL TDM C LICK OUNTERS Click Count Description Width sensors thickness reading Undefined Pick motor timeout - Cassette ìAî Pick motor overcurrent - Cassette ìAî Thickness sensor unstable - Cassette ìAî Skew timeout - Cassette ìAî Thickness sensor timeout - Cassette ìAî...
  • Page 89 / TDM C RROR ODES LICK OUNTS TDM C LICK OUNTERS Click Count Description Note too thin Solenoid overcurrent Timeout waiting for diverter - Diverter fault Trailing edge timeout at width sensor - Cassette ìAî Watch dog reset UART loop back failed CRC flash check failed CRC NVRAM check failed Note not linear at trailing edge...
  • Page 90 9100 U ODEL ANUAL TDM C LICK OUNTERS Click Count Description A2D Ch.3 A2D Ch.2 Double detect voltage A A2D Ch.1 Not used A2D Ch.0 Billfish feedback Logic sensors diverter/dispenser position A2D Ch.11 B Low currency B A2D Ch.8 B Width sensor 2 voltage B A2D Ch.7 B Width sensor 1 voltage B...
  • Page 91 / TDM C RROR ODES LICK OUNTS TDM C LICK OUNTERS Click Count Description Excessive skew on trailing edge 1 Excessive skew on trailing edge 2 Excessive skew on trailing edge 3 Note too wide 1 Note too wide 2 Note too wide 3 Note too narrow 1 Note too narrow 2...
  • Page 92 9100 U ODEL ANUAL TDM C LICK OUNTERS Click Count Description Thickness sensor timeout 2 Thickness sensor timeout 3 Width sensor blocked on start of dispense or learn 1 Width sensor blocked on start of dispense or learn 2 Width sensor blocked on start of dispense or learn 3...

  • Page 93: Tdm Click Counters

    / TDM C RROR ODES LICK OUNTS TDM C LICK OUNTERS Click Description Count Learn error FIFO error Timeout waiting for notes to divert Unable to open process Billfish entrance volt A Billfish entrance volt B Billfish exit volt A Billfish exit volt B Skew board volt A Skew board volt B...
  • Page 94 9100 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 95: Ppendixa - Warranty And Epair Olicies Rocedures

    PPENDIX ARRANTY AND EPAIR OLICIES ROCEDURES...
  • Page 96 9100 U ODEL ANUAL ARRANTY TATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufacturerís published specifications, and as outlined in the Manufacturerís booklet entitled ìThir- teen Months Parts Only Limited Warrantyî for thirteen months from date of shipment in Long Beach, MS.
  • Page 97 ARRANTY EPAIR OLICY In the event that a final injunction shall be obtained against the Distributorís use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturerís opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right to continue using the goods, replace or modify the same so they become non-...
  • Page 98 Triton at the purchaserís expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty.
  • Page 99 (including all implied warranties of merchantability or fitness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.
  • Page 100 By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.
  • Page 101 Technical support is available to owners of Triton equipment and to qualified service personnel. When calling for help with the configuration or operation of a Triton product, the caller must provide either positive identification as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
  • Page 102 9100 U ODEL ANUAL NTENTIONALLY LANK...
  • Page 103 PPENDIX OMBINATION OCKS...
  • Page 104 9100 U ODEL ANUAL NTRODUCTION The security cabinet can be secured using either a mechanical or electronic combination lock. This appendix covers how to change the combination of either lock. Procedures specific to the electronic lock, such as changing the battery, are also covered. The first section covers the Mechanical combination lock.
  • Page 105 OMBINATION OCKS Opening Index Changing Index Changing the Combination HANGE THE OMBINATION To change the combination, you will need access to the existing combination and a change key. First, open the safe door by dialing the existing combination. With bolt retracted and before changing combi- nation, verify that the dial stopped between 90 and 100 on the ëOpening Indexí.
  • Page 106 9100 U ODEL ANUAL Figure 1. Turn change key to the Left until it stops (approximately one-quarter turn). With the change key in this position, set the new combination as follows: Note: Never select a number from 0 to 20 (the forbidden zone) as the last number of the combination.
  • Page 107 OMBINATION OCKS PERATING THE LECTRONIC The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should already be preset to 1-2-3-4-5-6. NTERING THE OMBINATION Enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the final digit has been entered, the lock will beep twice, and the open period will begin.
  • Page 108 9100 U ODEL ANUAL ATTERY ARNING Repeated beeping during an opening indicates that the battery is low or dead and needs to be replaced. The battery box is located on the inside of the door. Note: If the lock will not operate (i.e. repeated beeping or no beeping) while the door is closed and locked, the battery must be energized from the two external terminals on the front of the push-button panel.

  • Page 109: Ackground Paper Î

    PPENDIX RITON ISPENSING ECHANISM ìB î ACKGROUND APER...
  • Page 110 The TDM dispenser family was designed and built to provide quality performance with minimum service. In 2005, Triton released two new versions of TDM dispensing mechanisms: the TDM-2XX multi- cassette family and a modified version of the TDM-1XX that included the features and improvements of the multi- cassette models.
  • Page 111 To accurately diagnose these errors it is necessary to have the mechanism and cassette operating together as a unit. If it becomes necessary to return a TDM dispenser to Triton for repair or replacement, the Mechanism, Cassette(s), and Reject must be returned as a complete unit.
  • Page 112 9100 U ODEL ANUAL PENING THE CCESS OORS The access doors allow you to check for jammed notes at key points in the feed path. The figures below shows the location of the lower, middle, and upper access doors on the front of the mechanism and the inner door located on the inside of the the dispenser (note and reject cassette(s) have been removed).

  • Page 113: Supplementa (Us / Mexico

    UPPLEMENT (8100 / 9100 ATM) US/M EXICO , 06í) SA-1...
  • Page 114 This suplement outlines all changes made to the software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. New functionality included in this supplement includes: User Defined Surcharge Screens...
  • Page 115 UPPLEMENT ANAGEMENT UNCTIONS Access to editing UDS screen files is achieved using the following method. Note: Only screens that have changed or have the potential to display new information will be shown. Select C > M > C > S >...
  • Page 116 9100 U ODEL ANUAL If the screen times out due to inactivity, the file wonít change. If you select ìyesî on the timeout screen, the last saved UDS screen (or blank if no UDS screen was previously saved) will be re-displayed but all of the entered text will be lost.
  • Page 117 UPPLEMENT The User Defined Surcharge type is now the active surcharge type. If <Cancel> is selected for the secondary language, UDS is still the active surcharge type. To eliminate the chance for error, enter a screen for every available language. Spanish language text should be entered on this screen because this screen will be displayed when Spanish is the selected language.
  • Page 118 9100 U ODEL ANUAL NTERING Follow the menu at the bottom of the editing screen to access different alphanumeric characters and symbols. The following tables define functionality and indicate what characters are accessed based on the function key that was pressed. The numeric characters are available by default. In order to get to alphabetic characters or special characters such as the dollar sign ($), the function keys have to be used.
  • Page 119 UPPLEMENT PECIAL TRINGS In order to keep the surcharge amount and percentage on the User Defined Surcharge screen in sync with the actual surcharge amount or percentage loaded in the terminal, there are two specialized strings that can be typed on the User Defined Surcharge screen. The terminal software will recognize these strings and replace the strings with the actual value.
  • Page 120 9100 U ODEL ANUAL ISPLAYING Depending on the language selected, the UDS screen will be displayed in the same location as the other surcharge screens. It can be configured to be displayed at the beginning of the transaction right after pin entry or at the end of the transaction after the amount is selected.
  • Page 121 UPPLEMENT ONFIGURABLE URRENCY YMBOL This is a feature that gives the user the capability of using 128 pre-defined characters as the symbol denoting currency. For instance, the dollar sign($) is the standard symbol in America for indicating money, however, many other countries use different characters. This feature is designed to give those other countries the flexibility of a greater number of symbol options.
  • Page 122 9100 U ODEL ANUAL NHANCED RINT RROR ANAGEMENT A new feature allowing the terminal to remain in service in the presence of print device errors accompa- nies this release. If configured to stay in service, the terminal will still perform transactions that do not require a receipt (withdrawals, purchases, etc.), in spite of an inoperable printer.
  • Page 123 UPPLEMENT Also, Balance, Transfers and Mobile Phone Top-Up transactions will not be allowed. If the customer selects one of these transactions, a screen will be displayed informing the customer that the machine cannot give a receipt and that the transaction will not be allowed. If the printer stays ìIn Serviceî...
  • Page 124 9100 U ODEL ANUAL MPROVE OGGING OF OWER AILURES DURING ISPENSE In the case of a power failure during a dispense the terminal now logs the amount requested to be dispensed in the electronic journal. TDM-100 P TDM-200 HECK FOR...

  • Page 125: Supplementb (Canada

    UPPLEMENT (8100 / 9100 ATM) ANADA , 06) SB-1...
  • Page 126 The following describes new changes implemented in the latest (Apr, 06) 8100/9100 Canadian software release. This supplement describes additional features that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. TCP/IP Communication Support...
  • Page 127 UPPLEMENT 8100 APS P RINTER UPPORT The 8100 terminals are equipped with the APS CP MRS-250 printer. There is no extra setup required to use the printer, other than ensuring the EPROM is version KP01.03. The new terminal EPROM code provides the means for the terminal to detect and utilize the new print device.
  • Page 128 This menu incorporates the configuration options for many terminal specific items. The items of inter- est accessible from this menu level for this release are Cassette Setup, Key Management, and TCP/IP over Ethernet Communication (both Host and Triton Connect) setup. TCP/IP S ETUP With the induction of TCP/IP over Ethernet capable software the menu structure has been updated to include the options associated with the new communications type.
  • Page 129 Consult this reference for a complete description on TCP/IP over Ethernet configuration. RITON ONNECT ETUP Triton Connect must be configured for use with the new TCP/IP over Ethernet interface as well. Setup begins from the menu path: T ERMINAL ONFIGURA >...
  • Page 130 9100 U ODEL ANUAL TCP/IP OVER THERNET IAGNOSTICS This section describes the new diagnostic menus with this release. To get to the TCP/IP over Ethernet diagnostics, select the diagnostics option from the main menu: Select the ìMore Diagnosticsî option to get: Select the ìCommunicationsî...
  • Page 131 UPPLEMENT TANDARD ANAGEMENT The standard (Non-Visa EPP) key management menu flow is defined below. The ìKey Managementî options are accessed from the ìTerminal Parametersî screen. See the Set Terminal Parameters section for details. ERMINAL ARAMETERS This menu screen allows for access to the key management menu items. XISTING ANAGEMENT This menu screen shows the non-VEPP key manage-...
  • Page 132 9100 U ODEL ANUAL XISTING NTER This menu described the key entry process to the user. *NOTE ñ The key mapping for entering the alpha characters of the key block are described at the bottom of the screen. OADED AND...
  • Page 133 UPPLEMENT NTER ASSWORDS This is a new screen that prompts the users to enter their Password so that the VEPP can verify each user. Two passwords are required to be entered by two separate persons to gain access to the sensitive in- structions to the VEPP.
  • Page 134 *NOTE – This key maps to the current layout of a Triton Systems EPP. Since the encryption keys are hexadecimal strings, the EPP must allow for the al- pha characters in the hexadecimal numbering system.
  • Page 135 UPPLEMENT VEPP T AMPER AND ERIAL UMBER RRORS The way that VEPP Tampers and the new Serial Number errors are cleared at the terminal has changed to indicate to the terminal owner that the VEPP device may have been tampered or switched with a non- secure VEPP.
  • Page 136 9100 U ODEL ANUAL EYPAD IAGNOSTIC This menu is dynamic. The clear error codes (Tamper or Serial) will only appear when either error is detected on the terminal. The VEPP Status button will print a current status of the VEPP on to the screen with the option to print the data in a more detailed form.
  • Page 137 * NOTE - Again, only cassette A is relevant to the 8100 terminals with the TDM-50 fixed bin dispenser and 9100 terminals configured with a TDM-100. All other cassette buttons (B-D) should be grayed out.
  • Page 138 9100 U ODEL ANUAL ASSETTE ETUP This screen provides the means to configure each of the cassettes available in the dispenser. ELEARN HICKNESS This menu option requests that the TDM resample the thickness averages for each cassette. The TDM dispenser will sample 9 bills (per cassette), dispensing them into the reject cassette.
  • Page 139 UPPLEMENT AXIMUM MOUNT This screen allows the user to configure the maxi- mum amount dispensed for the non-cash purchase feature. This value specifies the maximum for any non-cash purchase and must be divisible by the docu- ment value configured for the cassette (multi-feed channel dispensers only).
  • Page 140 9100 U ODEL ANUAL ARAMETER The type parameter option allows the user to setup the cassette as either cash or non-cash document type (multi-feed channel dispensers only). This option allows for non-cash purchases, coupon dispensing, etc. ERVICE ARAMETER This screen displays the current cassette status and...
  • Page 141 UPPLEMENT TDM S ERVICE ANAGEMENT The management functions include menus for placing cassettes in service, or taking them out (multi-feed channel dispensers only). The cassette service menu is provided at the lowest management functions screen level and is grayed out for single feed channel dispensers. ASSETTE ERVICE CREEN...
  • Page 142 9100 U ODEL ANUAL TDM C ASSETTE LOSURE The new feature includes menus for closing specific cassettes. From the main management functions menu, selecting the close option displays the following screen: ASSETTE LOSE From the close option the cassette close function...
  • Page 143 UPPLEMENT RIAL ASSETTE LOSE When the trial cassette close all function is selected, the printed results include counts for all cassettes, and the ìtransaction is printingî screen is displayed until printing is complete. This option is grayed out for single feed channel dispensers. OUPON ISPENSING The TDM offers the option of selecting a cassette for the purpose of dispensing coupons.
  • Page 144 9100 U ODEL ANUAL ELECT EVEL OUPON ASSETTE This screen selects the cassette associated with the level prize award. It also indicates upon entry which cassette, if any, is currently selected (X indicates none is selected). EVEL RIZE MOUNT Level coupons are awarded based on the amount dispensed.
  • Page 145 UPPLEMENT NABLE ISABLE OUPONS The final step is to enable the dispensing of coupons from this menu. In addition to the other dispensed coupon configuration elements, the cassette selected for the coupons must be specified as non-cash with a value of zero before coupons will be dispensed. NABLING IALUP OMMUNICATIONS...
  • Page 146 9100 U ODEL ANUAL NTENTIONALLY LANK SB-22...

  • Page 147: Supplementc (South Africa

    UPPLEMENT (8100 / 9100 ATM) OUTH FRICA , 06) SC-1...
  • Page 148 The following describes new changes implemented in the latest (May, 06) 9100 South Africa software release. This supplement describes additional features that make up this software. This software release also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. 8100 APS Printer Support...
  • Page 149 UPPLEMENT ERMINAL ETUP HANGES EVEL ANAGEMENT The new features are accessible from the management menus as described in the following: ANAGEMENT UNCTIONS ERMINAL ONFIGURATION Selecting the Terminal Configuration option from the Main management functions menu allows customization of terminal features. The features described next will be configured from the "P "...
  • Page 150 Enabling the feature to ìignoreî printer errors does not change the accurate printer status reporting to the host through status monitoring or Triton Connect status reporting. The terminal will always report the correct current status of the print device in spite of the featureís enabled/disabled status.
  • Page 151 UPPLEMENT For these types of transactions, the customer is al- lowed to proceed if they elect. When the feature is enabled, the print device is inoperable and the cus- tomer selects a transaction that requires a receipt (e.g. Balance Enquiry), the customer will see the screen notification: The customer is not allowed to proceed under these conditions and is prompted to select a different trans-...
  • Page 152 9100 U ODEL ANUAL NJECT If the Visa EPP device is detected then the Key Man- agement screen will appear as follows without the capability of executing Key Inject. However, if a Triple DES SPED is detected, the fol- lowing Key Management screen will be displayed...
  • Page 153 UPPLEMENT If the keys were 'NOT' downloaded successfully an error screen will be displayed. SC-7...
  • Page 154 9100 U ODEL ANUAL NTENTIONALLY LANK SC-8...

  • Page 155: Supplementd (Us

    UPPLEMENT (8100 / 9100 ATM) , 07) SD-1...
  • Page 156 **Note - In this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal. Subse- quent update loads will not require this step.
  • Page 157 The Printer off-line notification will now return the customer to the Transaction Cancelled screen then to the Welcome Screen when the No is selected or the screen exhausts its timeout waiting for input from the customer. 139 P (9100 ECOVERY FROM RINTER RROR ONLY This maintenance release adds the capability to the terminal to auto-recover from an 139 error if possible.
  • Page 158 9100 U ODEL ANUAL The default MASTER password is ë123456í and the default ADMINISTRATION password is ë987654í. The following screen appears. Select The Main Menu appears. Select CON- MANAGEMENT option. FIGURE TERMINAL (multi-host) or PASS- WORD MAINTENANCE. Enter the default MASTER password ë123456í.
  • Page 159 UPPLEMENT Select MASTER PASSWORD option. Select ADMINISTRATION PASSWORD Enter a new Master password. option. To view current Administration password, select VIEW. NOTE: The terminal Master password consists of 4-12 digits (no characters). To change the Administration password, select CHANGE. Enter a new Administration password. NOTE: The Administration password consists of 4-12 digits (no characters).
  • Page 160 9100 U ODEL ANUAL NTENTIONALLY LANK SD-6...

  • Page 161: Supplemente (Canada

    UPPLEMENT (8100 / 9100 ATM) ANADA , 07) SE-1...
  • Page 162 **Note - In this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal. Subse- quent update loads will not require this step.
  • Page 163 TDM product line. These command sets changes the way that cassettes are managed and error codes that are reported. This release will test for a single cassette TDM before testing for a TDM multi-cassette mechanism. 139 P (9100 ECOVERY FROM RINTER RROR ONLY This maintenance release adds the capability to the terminal to auto-recover from an 139 error if possible.
  • Page 164 9100 U ODEL ANUAL The default MASTER password is ë123456í and the default ADMINISTRATION password is ë987654í. The following screen appears. Select The Main Menu appears. Select CON- MANAGEMENT option. FIGURE TERMINAL (multi-host) or PASS- WORD MAINTENANCE. Enter the default MASTER password ë123456í.
  • Page 165 UPPLEMENT Select MASTER PASSWORD option. Select ADMINISTRATION PASSWORD Enter a new Master password. option. To view current Administration password, select VIEW. NOTE: The terminal Master password consists of 4-12 digits (no characters). To change the Administration password, select CHANGE. Enter a new Administration password. NOTE: The Administration password consists of 4-12 digits (no characters).
  • Page 166 ASCII zeros, then compare the results. The converse should be performed for the response message. The Triton TCP/IP protocol does not contain an STX, ETX, nor LRC, and includes a two-byte TCP/IP message length in the CRC Calculation. SE-6...

  • Page 167: Supplementf (Uk

    UPPLEMENT (8100 / 9100 ATM) , 07) SF-1...
  • Page 168 The following describes new changes implemented in the latest (Mar, 07) 8100/9100 UK software release with EMV support.. This supplement describes additional features/changes that make up this software. This software re- lease also pertains to the Model 8100 terminal software, providing a single load file for updating 9100 or 8100 terminals. TDM Support...
  • Page 169 **Note - In this situation, if an update file is loaded from Triton Connect, the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal. Subse- quent update loads will not require this step.
  • Page 170 9100 U ODEL ANUAL ERMINAL ISPENSES ASH AFTER EMOVE ROMPT At the end of an EMV Transaction, if the customer does not remove their card when prompted the terminal cancels the transaction and reverses the transaction with the host. EMV T...
  • Page 171 UPPLEMENT The default MASTER password is ë123456í and the default ADMINISTRATION password is ë987654í. The following screen appears. Select The Main Menu appears. Select CON- MANAGEMENT option. FIGURE TERMINAL (multi-host) or PASS- WORD MAINTENANCE. Enter the default MASTER password ë123456í. The following prompt appears.
  • Page 172 9100 U ODEL ANUAL Select MASTER PASSWORD option. Select ADMINISTRATION PASSWORD Enter a new Master password. option. To view current Administration password, select VIEW. NOTE: The terminal Master password consists of 4-12 digits (no characters). To change the Administration password, select CHANGE.

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