Page 1 Fax: (228) 575-3101 COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC. The third party trademarks that may be identiﬁ ed herein are the trademarks of their respective owners and are not owned by ATMGurus. ATMGurus disclaims any afﬁ liation, connec- tion or association between its products and services, and those of the respective trademarks owners, or any sponsorship or approval of its products or services by such trademarks owners.
Page 2 RT2000 A UTOMATED ELLER ACHINE ERVICE ANUAL [This page intentionally left blank.]...
Page 3 ABLE OF ONTENTS DISCLAIMER The manufacturer of the Automated Teller Machine product(s) described herein makes no representa- tions or warranties, either expressed or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of ﬁ tness for a particular purpose or for any indirect, special or consequential damages.
Page 4 Repairs and Returns: If telecom compatibility trouble is experienced with the RL2000 Automated Teller Machine, you may contact for repairs and warranty information: Triton at 1-228-575-3100 Triton Systems of Delaware, Inc. 21405 B Street Long Beach, MS 39560 If the equipment is causing harm to the network, the telephone company may request that you discon- nect the equipment until the problem is resolved.
Page 5 ABLE OF ONTENTS NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Page 6 RT2000 A UTOMATED ELLER ACHINE ERVICE ANUAL EMISSIONS (EMI) This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2) conditions: 1) This device may not cause harmful interference. 2) This device must accept any interference received, including interference that may cause undesired operation.
Page 7 All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.
Page 8 RT2000 A UTOMATED ELLER ACHINE ERVICE ANUAL Warranty Statement Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published speciﬁ cations for thirteen months from date of shipment in Long Beach, MS. Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence or accident, or to any loss or damage to the Products while in transit.
Page 9 Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit; and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty.
Page 10 (including all implied warranties of merchantability or ﬁ tness for a particular purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton Systems, its agents or employees shall create a warranty or in any way increase the scope of this warranty.
Page 11 We will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of returning the unit to ‘like new” condition. Under no circumstances does Triton au- thorize anyone to complete structural damage repairs in the ﬁ eld. Therefore, we will not ship primary...
Page 12 By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail, and assures you that your call is important to us and that we will respond...
Page 13 Technical support is available to owners of Triton equipment and to qualiﬁ ed service personnel. When calling for help with the conﬁ guration or operation of a Triton product, the caller must provide either positive identiﬁ cation as a service technician or the serial number of a Triton terminal. Technical sup- port is provided during normal business hours for the life of the product.
Page 14 RT2000 A UTOMATED ELLER ACHINE ERVICE ANUAL [This page intentionally left blank.]...
Page 15: Table Of Contents
Able of onTenTS Table of Contents 1 - i ................1-1 ection ntroduction ’ ? ................1-2 anual rt2000 a ........1-5 utoMated eller achine tandard ..............1-5 eatureS and peciFicationS ..................... 1-5 eatureS tdM-100 ....................1-6 tdM-200 ....................1-8 tdM-250 ....................
Page 16 RT2000 A uTomATed elleR Achine eRvice AnuAl : 113 (71 ) - t . 2-13 rror out Waiting For trailing edge at reject : 114 (72 ) - e ......2-14 rror xit blocked during purge : 115 (73 ) - d ......
Page 17 Able of onTenTS : 155 - e ....2-23 rror lectronic journal ModiFy record Failure : 157 - F ..2-23 rror orMat coMMand to electronic journal Failed : 158 - F ..2-23 rror orMat coMMand to electronic journal Failed : 159 - e ....
Page 18 RT2000 A uTomATed elleR Achine eRvice AnuAl ..................2-34 iSpenSer rrora ............. 2-38 eSetting the aSter aSSWord 3 - rt2000 a ection utoMated eller achine odule eplaceMent rt2000 a ...... 3-3 utoMated eller achine odule eScription ................3-3 oard SSeMbly pcb a ................
Page 19 ..4-9 djuSting the aSSette For iFFerent urrency ........4-10 utting the pacerS to the roper ength 5 - rt2000 a Preventive ....5-1 ection utoMated eller achine ....................5-1 aintenance ....................5-3 ntroduction ................5-3 leaning the ncloSure ..................5-4...
Page 20 RT2000 A uTomATed elleR Achine eRvice AnuAl 6 - rt2000 F .......... 6-1 ection ield eplaceable artS rt-2000 F ............6-3 ield eplaceable artS 7 - rt2000 c ............7-1 ection able raWingS 8 - S ..............8-1 ection oFtWare pdateS ..............
Page 21: S Ection 1 - I Ntroduction
1 - i ecTion nTRoducTion 1 - i ecTion nTRoducTion...
Page 22: W Hat ' S I N T His M Anual
RT2000 Automated Teller Machine. It also contains detailed procedures and accompanying photographs that describe how to remove and replace each of the field replaceable components that are part of the RT2000 Automated Teller Machine. Section 4 - Working With RT2000 Cassettes This section describes how to remove, fill, replace, and make adjustments to the dispenser’s note cassettes.
Page 23 Section 8 - Updating Terminal Software The procedure for updating terminal can be found in this section. Section 9 - AD Graphics User Guide for The RT2000 ATM This section provide instruction for adding, editing, moving and deleting Ad graphics on the RT2000 Automated Teller Machine.
Page 24 RT2000 A uTomATed elleR Achine eRvice AnuAl Figure 1-1. The RT2000 Automated Teller Machine.
Page 25: Utomated Eller Achine Tandard
1 - i ecTion nTRoducTion RT2000 A uTomATed elleR Achine TAndARd eATuReS And PecificATionS eATuReS • Single and multi-cassettes • 5.7" Momochrome display or optional 6.5" Color display • 80 mm thermal paper with presenter • 64 MB RAM standard, 256 MB maximum CE.NET operating system supports file...
Page 26 RT2000 A uTomATed elleR Achine eRvice AnuAl PeRATing PecificATionS • Temperature Vault/Electronics -22° to +50C° / -30° to +122° F • Relative Humidity 20% - 80% non-condensing • Power comsumption. 2.0A @ 115 VAC at 60 Hz 1.0A @ 230 VAC at 50 Hz...
Page 27 1 - i ecTion nTRoducTion Figure 1-3. TDM-150 Dispsensing Mechanism, Cassette and Reject Tdm-150 • Delivery Rate: 2.5 notes per second • Cassettes: 1 • Cassette Capacity: 1,300 used Notes • Reject box capacity: 100 used notes • Life 250,000 notes •...
Page 28 RT2000 A uTomATed elleR Achine eRvice AnuAl Figur3 1-4. TDM-200 Dispensing Mechanism, Cassette and Reject Tdm-200 • Delivery Rate: 2.5 notes per second • Cassettes: 2 • Cassette Capacity: 550 used Notes/cassette • Reject box capacity: 100 used notes •...
Page 29 1 - i ecTion nTRoducTion Figure 1-5. TDM-250 Dispensing Mechanism, Cassettes and Reject. Tdm-250 • Delivery Rate: 2.5 notes per second • Cassettes: 2 • Cassette Capacity: 1,300 used notes/cassette • Reject box capacity: 100 used notes • Life 250,000 notes •...
Page 30 RT2000 A uTomATed elleR Achine eRvice AnuAl 1-10...
Page 31: S Ection 2 - T Roubleshooting
2 - T ecTion RoubleShooTing 2 - T ecTion RoubleShooTing...
Page 32 RT2000 A uTomATed elleR Achine eRvice AnuAl Figure 2-1. RT2000 Automated Teller Machine Block Diagram.
Page 33: Aintenance Hilosophy
Modules are not repairable in the field and should be returned to the factory for further evaluation and repair. Figure 2-1 is a block diagram of the RT2000 Automated Teller Machine that will help understanding the relationship of the different modules that make up the ATM.
Page 34: W Hat T O C Heck W Hen T Here I S N O D Isplay
RT2000 A uTomATed elleR Achine eRvice AnuAl iRST heckS When the ATM is not working, the first thing to check its external environment. Make sure that working dedicated AC power source and a working dedicated telephone line are available and connected to the ATM. Make sure the main power circuit breakers are ON.
Page 35: C Ard R Eader
2 - T ecTion RoubleShooTing 1. Flashing slowly - Normal 2. Flashing fast - Tamper condition 3. OFF - SPED (EPP) assembly in not operating . eAdeR If the card reader fail to read a card, check the following. 1. Verify that the cable between the card reader and the docking assembly is seated at both ends.
Page 36: Ower Upply Oltage Easurements
Tools and Equipment: 1 - Digital multi meter with probes All DC voltages output from the Figure 2-3. RT2000 Printer Controller power supply can be measured with Board Dip Switch Settings a digital multi meter from the front of the power supply module.
Page 37: R Eplacing D Efective F Uses
There are two fuses in the RT2000 Automated Teller Machine power supply. The first is a 6.3 AMP 250 VOLT fuse used to protect all devices that are connected to the AC outputs of the power supply. This fuse is located at the bottom of the black AC power distribution block located on the left side of the power supply near the AC power ON/OFF switch (Refer to Figure 3-9).
Page 38: Rror Tatus Odes For The
Achine The following paragraphs provide a list of the error codes associated with the RT2000 Automated Teller Machine. The information provides the error (decimal and hexadecimal) code numbers, the error definitions and some recommended actions that may be taken to correct the cause of a “out of service” condition.
Page 39: E Rror C Ode
2 - T ecTion RoubleShooTing It usually occurs when attempting to dispense documents that are unacceptable or documents that have not been prepared properly. 1. Inspect all documents for excessive wear. Remove any unacceptable notes from the cassette. 2. Inspect the feed path for jammed notes. Remove any jammed notes. 3.
Page 40: Rror Ode Railing Edge Timeout At Billfish Xit
RT2000 A uTomATed elleR Achine eRvice AnuAl 97 (61 )- T RRoR RAiling edge TimeouT AT billfiSh Recommended Action: Inspect for jammed notes in the Bill Extention 98 (62 ) - b RRoR illfiSh exiT TimeouT Recommended Action: Inspect for jammed notes in the Bill Extention...
Page 41: Rror Ode Rror Ick Otor Over Current )
2 - T ecTion RoubleShooTing : 102 (66 ) - e RRoR RRoR oToR oveR cuRRenT Recommended Action: 1. Inspect the cassette and feed path for jammed currency. Clear any jammed currency. Verify that all access panels are closed and secured. Purge the dispenser using the purge command.
Page 42: E Rror C Ode
RT2000 A uTomATed elleR Achine eRvice AnuAl : 106 (6A ) - fifo RRoR eRRoR Recommended Action: The dispensing mechanism may have corrupt software. Reset the ATM. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the ATM into service.
Page 43: Rror Ode Iverter Time Out
2 - T ecTion RoubleShooTing 2. Purge the dispenser using the purge command. 3. Test the dispensing mechanism by completing several test dispenses. 4. If the error clears put the ATM into service. If the error persists, replace the dispensing mechanism. : 111 (6f ) - d RRoR...
Page 44 RT2000 A uTomATed elleR Achine eRvice AnuAl the error. Test the dispenser by completing several test dispenses. 3. If the error clears, put the ATM in service. 4. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Page 45 2 - T ecTion RoubleShooTing : 118 (76 ) - e RRoR xiT SenSoR blocked on START of diSPenSe oR leARn Recommended Action: Inspect for jammed currency at the Exit. Remove jammed currency. Verify that all access panels are closed and secured. Use a soft brush and vacuum cleaner to clean the exit sensor.
Page 46 RT2000 A uTomATed elleR Achine eRvice AnuAl : 122 (7A ) - u RRoR nexPecTed noTe AT exiT Recommended Action: 1. Purge the dispenser using the purge command from diagnostic menu. 2. Test the dispenser by completing several test dispenses. If the error clears, put the ATM in service.
Page 47 2 - T ecTion RoubleShooTing : 126 (7e ) - d RRoR iveRTeR moved To RejecT PoSiTion duRing diS PenSe Recommended Action: 1. Inspect for a note jam at the diverter. Verify that the diverter moves free- 2. Test the dispenser by completing several test dispenses. If the error clears, put the ATM in service.
Page 48 RT2000 A uTomATed elleR Achine eRvice AnuAl : 131 - cTS (c RRoR leAR line fRom The diSPenSeR iS noT AcTive Recommended Action: See the recommended action for Error Code 128 : 132 - S RRoR TATuS RePoRTS bAd double deTecT in lAST diSPenSe Recommended Action: 1.
Page 49 Recommended Action: 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to Section 5 of the RT2000 Service Manual or the RT2000 Quick Reference Guide for instructions. 2. Release the printer locking pin. Open the printer support bracket and verify that there are no jams in the printer or the paper path.
Page 50 RT2000 A uTomATed elleR Achine eRvice AnuAl 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly con- nected, causes of this error may be a defective cable, a defective printer, a printer control board, or the.
Page 51 2 - T ecTion RoubleShooTing printer control board, or the main board. : 142 - d RRoR iSPenSeR ReTuRnS bAd commAnd eRRoR Recommended Action: See the recommended action for Error Code 128. : 143 - PTdf RRoR eRRoR Recommended Action: This error code will occur only in ATMs running ACS terminal software.
Page 52 RT2000 A uTomATed elleR Achine eRvice AnuAl : 146 - n RRoR o RePly fRom commAnd To elecTRonic jouRnAl Recommended Action: See the recommended action for Error Code 144. : 147 - e RRoR RRoR in RePly fRom elecTRonic jouRnAl Recommended Action: See the recommended action for Error Code 144.
Page 53: E Rror C Ode : 155 - E Lectronic Journal Modify Record Failure
2 - T ecTion RoubleShooTing : 152 - e RRoR lecTRonic jouRnAl coRRuPT Recommended Action: See the recommended action for Error Code 144. : 153 - e RRoR lecTRonic jouRnAl mode Recommended Action: See the recommended action for Error Code 144. : 154 - u RRoR nknoWn elecTRonic jouRnAl STATuS...
Page 54: E Rror C Ode : 161 - E Lectronic Journal Clear Feature Failed
Recommended Action: This error is not displayed at the ATM. The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested. The modem may be defective. : 165 - e...
Page 55: E Rror C Ode : 166 - B
2 - T ecTion RoubleShooTing : 166 - b RRoR Ad diSPenSe Recommended Action: 1. Open the Security Cabinet and inspect the ATM for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path.
Page 56: Rror Ode Elephone Number Not Configured
RT2000 A uTomATed elleR Achine eRvice AnuAl software does not read the input from the low paper sensor. When this is done, the terminal will operate normally until it is completely out of paper. Then it will go “out of service” for and error code 195 “out of paper”.
Page 57: E Rror C Ode : 192 - C
2 - T ecTion RoubleShooTing Enter the management functions and configure the “PIN master key”. : 192 - c RRoR ommunicATion eRRoR Recommended Action: 1. Enter management functions and verify that all terminal parameters have been entered correctly. 2. Verify that the telephone line is operational. 3.
Page 58: E C : 203 - Sped
RT2000 A uTomATed elleR Achine eRvice AnuAl 4. If the error persists, replace the card reader : 203 - SPed RRoR keyPAd iS noT RePlying To mAin boARd Recommended Action: Status valid only for units with SPED keypad device installed.
Page 59: M Iscellaneous E Rror C Odes
2 - T ecTion RoubleShooTing iScellAneouS RRoR odeS The following paragraphs discuss the set of miscellaneous error codes that are generally associated with communication failure at either the processor or the terminal. : 1 - T RRoR oSSible AuSe 1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received.
Page 60: E Rror C Ode : 5 - C
RT2000 A uTomATed elleR Achine eRvice AnuAl : 5 - c 1200 b RRoR onnecT Aud Then loST cARRieR oR connecTion oST hung uP oSSible AuSe 1. Telephone line is not dedicated. (ATM is being used with another devices connected to the line.
Page 61: E C : 13 - Bgd Done Good
2 - T ecTion RoubleShooTing No money is dispensed, screen and receipt display system unavailable. : 13 - bgd done good RRoR oSSible AuSe Communication was normal, but response header does not match request. eSulTS No money is dispensed, screen and receipt display system unavailable. : 14 - bgd done bAd RRoR oSSible...
Page 62: E C : 48 - No Answer
RT2000 A uTomATed elleR Achine eRvice AnuAl eSulTS No money is dispensed, screen and receipt display system unavailable. : 48 - no AnSWeR RRoR oSSible AuSe 1. Modem response was good, but operation was not performed. 2. This is normally an internal terminal problem.
Page 63 2 - T ecTion RoubleShooTing error code. The definition assigned to each error number is describe in the in- formation provided in Table 2-1. Table 2-1. Click Counter Error Definitions for the TDM Dispensing Mechanism. iSPenSeR eScRiPTion RRoR nknoWn rror aSkable tack VerFloW...
Page 64 RT2000 A uTomATed elleR Achine eRvice AnuAl Table 2-1. Click Counter Error Definitions for the TDM Dispensing Mechanism. iSPenSeR eScRiPTion RRoR hickneSS enSor nStable iMeout hickneSS enSor iMeout uMber oF eSetS enSor iMeout enSor raining iMeout iVerter iMeout eject enSor...
Page 65 2 - T ecTion RoubleShooTing Table 2-1. Click Counter Error Definitions for the TDM Dispensing Mechanism. iSpenSer eScription rror inear raining raining iMeout hickneSS enSor Scillator orced eject iMeout aiting nexpected lear rror ccountancy rror eject ccountancy a2d a lignMent rror nable lear...
Page 66 RT2000 A uTomATed elleR Achine eRvice AnuAl Table 2-1. Click Counter Error Definitions for the TDM Dispensing Mechanism. iSpenSer eScription rror cc_a2d_ch6_c, cc_a2d_ch2_c, cc_a2d_ch11_d, cc_a2d_ch8_d, cc_a2d_ch7_d, cc_a2d_ch6_d, cc_a2d_ch2_d, cc_jaM_in_billFiSh, cc_Motor_Fault, cc_err_bad_connection, cc_err_caSSetteS_ShuFFled, cc_trailing_edge_tiMeout_at_billFiSh_entrance, cc_billFiSh_exit_tiMeout, cc_billFiSh_exceSSiVe_SkeW, cc_trailing_edge_tiMeout_at_billFiSh_exit, cc_exceSSiVe_SkeW_on_leading_edge_1, cc_exceSSiVe_SkeW_on_leading_edge_2, cc_exceSSiVe_SkeW_on_leading_edge_3, cc_exceSSiVe_SkeW_on_trailing_edge_1,...
Page 67 2 - T ecTion RoubleShooTing Table 2-1. Click Counter Error Definitions for the TDM Dispensing Mechanism. iSpenSer eScription rror cc_trailing_edge_tiMeout_at_Width_SenSor_1, cc_trailing_edge_tiMeout_at_Width_SenSor_2, cc_trailing_edge_tiMeout_at_Width_SenSor_3, cc_pick_Motor_tiMeout_1, cc_pick_Motor_tiMeout_2, cc_pick_Motor_tiMeout_3, cc_pick_Motor_oVercurrent_1, cc_pick_Motor_oVercurrent_2, cc_pick_Motor_oVercurrent_3, cc_SkeW_tiMeout_1, cc_SkeW_tiMeout_2, cc_SkeW_tiMeout_3, cc_thickneSS_SenSor_tiMeout_1, cc_thickneSS_SenSor_tiMeout_2, cc_thickneSS_SenSor_tiMeout_3, cc_Width_SenSor_blocked_on_Start_oF_diSp_or_learn_1, cc_Width_SenSor_blocked_on_Start_oF_diSp_or_learn_2 cc_Width_SenSor_blocked_on_Start_oF_diSp_or_learn_3, cc_note_caSSette_not_preSent_1, cc_note_caSSette_not_preSent_2, cc_note_caSSette_not_preSent_3, cc_unexpected_note_at_Width_SenSor_1, cc_unexpected_note_at_Width_SenSor_2, cc_unexpected_note_at_Width_SenSor_3,...
Page 68: R Esetting The M Aster
2. When you are prompted to enter the terminal password, enter 999999. 3. A six digit challenge code will be displayed on the screen. The response to the six digit challenge code is obtained from Triton Techni- cal Support. Triton Technical Support: 1 800 259 6672 4.
Page 69: Rt2000 A
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT...
Page 70 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 71: D Ocking Pcb A
Achine odule eScRiPTion The function of the each major components that comprise the RT2000 Automated Teller Machine is described in the following paragraphs. Photographs showing the location of each module can be found in Figure 3-1 through Figure 3-9. oARd SSembly The Main Board Assembly (Part Number TDB) is the heart of the cash dispenser.
Page 72: P Rinter C Ontroller
The electronic journal stores data about what takes place during each transac- tion completed by the cash dispenser. It also keep track of cash dispenser error conditions. The electronic journal in the RT2000 Automated Teller Machine is capable of storing up to 32,768 separate records in non-volatile memory on the main board assembly.
Page 73: C Ard R Eader A Ssemblies
2 and 3. An optional smart card reader is available. There are four different card readers available for the RT2000. A Track 1-2 Serial (Part Number 01162-00008), a Track 2-3 (Part Number 01163-00009), an EMV Card Reader...
Page 74: O Perator S Ervice P Anel
RT2000 A uTomATed elleR Achine eRvice AnuAl PeRAToR eRvice Anel The Operator Service Panel (Part Number TBD) allows operator to perform administrative functions from the rear of the ATM. iSPenSing echAniSmS TDM -100 (Part Number TBD) Figure 3-1. TDM-100 Dispenser and Cassettes.
Page 75 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT Refer to Section 1 for complete specifications. TDM-200 (Part Number TBD) Figure 3-3. TDM-200 Dispenser and Cassettes. Note Capacity 550 used notes per cassette. Refer to Section 1 for complete specifications.
Page 76 Back Lit Sign Screen Keypads Control Panel Light 5.7 inch Monochrome LCD display or 6.5 inch Color LCD Display Receipt Printer Chute Main Keypad Audio Jack Card Reader Bill Tray Security Cabinet Figure 3-5. RT2000 Automated Teller Machine front view.
Page 77 Cooling Fan Printer Assembly Docking Board Battery Power Supply Reject Cassette Electronic Combination Dispensing Lock Mechanism and Cassettes Cassette Figure 3-7. RT2000 Automated Teller Machine rear view with security cabinet door open and cash dispensing mechanism fully extended from the cabinet.
Page 78 RT2000 A uTomATed elleR Achine eRvice AnuAl AC Power Input AC Power ON/OFF Switch DC Power to Dispenser DC Voltages Outputs Figure 3-8. RT2000 Power Supply is located on the inside of the sleeve cabinet door. 3-10...
Page 79 Operator Service Panel Controller Board Speakers Assembly (Hidden behind paper roll) Light Panels Modem Assembly Main Board Assembly Display Motorized Assembly Card Reader Audio Jack Figure 3-9. RT2000 Control Panel rear view. (Hidden) Major component location. Docking EPP Assembly Board (Hidden) 3-11...
Page 80: R Eplacing M Odules
RT2000 A uTomATed elleR Achine eRvice AnuAl ePlAcing oduleS ePlAcing oWeR uPPly The function of the power supply is to provide all of the necessary operating voltages for the other components in the cash dispenser. The output voltages are 115 VAC for auxiliary AC power, and +5 VDC, +12 VDC, +24 VDC or +36 VDC.
Page 81: I Nstalling A P Ower S
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 6. Unplug the AC power input plug from the left side of the power supply. 7. Disconnect all DC outputs from the connectors on the front of the power supply.
Page 82: R Eplacing D Efective F
There are two fuses in the RT2000 Automated Teller Machine power supply. The first is a 6.3 AMP 250 VOLT fuse used to protect all devices that are connected to the AC outputs of the power supply. This fuse is located at the bottom of the black AC power distribution block located on the left side of the power supply near the AC power ON/OFF switch (See Figure 3-12).
Page 83: R Eplacing The M Ain B
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT board inside the power supply. This fuse can only be accessed by removing the power supply from the upper enclosure cabinet sleeve door. The location of these fuses are shown in Figure 3-13.
Page 84: R Eplacing T He M Odem
RT2000 A uTomATed elleR Achine eRvice AnuAl 1 - ESD wrist strap with grounding cord Verify that the ATM is turned OFF by pushing the Power ON/OFF switch to the OFF(0) position. Put on the ESD wrist strap and attach the clip on the cord to ground.
Page 85: R T M A
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT emoving odem SSembly oolS 1 - ESD wrist strap with grounding cord To remove the modem assembly from the main board proceed as follow: Unlock and open the cabinet sleeve door to the top enclosure. Turn off...
Page 86: I Nstalling The M Odem
RT2000 A uTomATed elleR Achine eRvice AnuAl nSTAlling The odem Tools: 1 - ESD wrist strap with grounding cord 1. Verify that the ATM is turned OFF by pushing the Power ON/OFF switch to the OFF(0) position. 2. Put on the ESD wrist strap and attach the clip on the cord to ground.
Page 87: R Eplacing T He D Ocking
Figure 3-21) assembly. 8. Carefully lift the Docking Board PCB from its mounting and the control panel. Figure 3-21. The RT2000 Docking Board with the screw that will be removed during disassembly highlighted in the white circle. nSTAlling The...
Page 88 RT2000 A uTomATed elleR Achine eRvice AnuAl Color Display Data 1 - Ethernet 2- USB Master Ports onfiguration umpers Monochrome Display Data DCV to inverter Printer commu- nication and Paper Low/Printer feed To presenter Assembly To the SPED board To the Operators...
Page 89: R Eplacing T He D Isplay
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 1 - ESD wrist strap with grounding cord. 1 - #2 Phillips Screw Driver Note the three jumpers in the upper left corner of the Docking Board. Their configuration will be dependendent on the size of the display install in the control Panel.
Page 90: I Nstalling The D Isplay
RT2000 A uTomATed elleR Achine eRvice AnuAl 1. Unlock and open the cabinet sleeve door. Turn off the AC input power by pushing the AC ON/OFF switch to the OFF(0) position. 2. Put on the ESD wrist strap and attach the clip on the cord to ground.
Page 91 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 1 - ESD wrist strap with ground cord 1 - #2 Phillips screwdriver 1. Verify that the ATM is turned OFF by pushing the Power ON/OFF switch to the OFF(0) position.
Page 92: R Eplacing T He S Creen
RT2000 A uTomATed elleR Achine eRvice AnuAl 9. Push the AC power ON/OFF switch to the ON(1) position. Verify that the ATM is operating correctly. 10. Close and lock the control panel. Verify proper operation prior to putting the ATM in operation.
Page 93 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 11. Refer to Figure 3-25. Remove the desired screen keypad PCB, rubber keypad assembly and keys by removing the two screws that secure the keypad PCB to the control panel.
Page 94 RT2000 A uTomATed elleR Achine eRvice AnuAl control panel with the screws that were removed earlier.. 8. Connect the telephone line Modem Assembly. 9. Connect all cables from the Docking Assembly. 10. Place all cable bundles in to the cable guides they were removed from ear- lier.
Page 95: Odule
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT Figure 3-26. The green handle is located behind Figure 3-27. Pulling down on the green handle and to the right of the lower right corner of the will release the EPP Module.
Page 96 RT2000 A uTomATed elleR Achine eRvice AnuAl 1 - 11/32 Nut Driver. 1. Verify that the ATM is turned OFF by pushing the Power ON/OFF switch to the OFF(0) position. 2. Put on the ESD wrist strap and attach the clip on the cord to ground.
Page 97: C Ontrol B Oard
3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 8. Once fitted into the mounting bracket, pull the green handle up to the vertical position to secure the EPP Module to the Control Panel. Inspect the front of the ATM to make sure that the gasket material is not protruding between the EPP Module and the Control Panel.
Page 98 RT2000 A uTomATed elleR Achine eRvice AnuAl Figure 3--34. Pull out the Locking Pin and lift Figure 3-35. Printer in the Service Position the Printer Assembly to the service Position. for access to the Printer Control Board Assembly. 4. See Figure 3-34. Pull out the Locking Pin and lift the Printer Assembly by its handle to the service position.
Page 99 5. Verify that the dip switches on the printer control board conform with the switch setting shown in Figure 3-37. Figure 3-37. RT2000. Printer Control Board (Part Number 06120-00114. Note Dip Switch positions for this version of the Printer Control Board.
Page 100 P4 - Shorted 1 to 2 View “A” Figure 3-38. View “A” RT2000 Printer Control Board (01500-00008). View “B” shows the correct dip switch setting and PC jumper configuration when the 01500- 00008 Printer Control Boards is installed in the 5000 Series ATM.
Page 101 3 - RT2000 A 1. Unlock and open the cabinet sleeve door to the top enclosure. ecTion uTomATed elleR Achine odule ePlAcemenT 2. Turn off the AC input power by pushing the AC ON/OFF switch to the OFF(0) position. 3. Put on the ESD wrist strap and attach the clip on the cord to ground.
Page 102: Cutter Assembly
RT2000 A uTomATed elleR Achine eRvice AnuAl **CAUTION** Be very careful when removing connectors from the Printer Controller Board. "DO NOT PULL THESE CONNECTORS BY THE WIRES." Some of the wire attached to these connectors are extremely small in size and can be easily damaged.
Page 103 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT Remove the Printer/Cutter Assembly from its mounting bracket by removing the 3 - Phillips screws that attach it to the printer mounting bracket. 10. At this point, the cutter can be separated from the printer so that it can be replaced individually or used with a new printer.
Page 104 RT2000 A uTomATed elleR Achine eRvice AnuAl ePlAcing The ReSenTeR SSem Tools: 1 - ESD wrist strap with grounding cord 1 - #2 Phillips Screwdriver. 1 - Flashlight emoving The ReSenTeR SSembly 1. Unlock and open the cabinet sleeve door to the top enclosure.
Page 105 There are three different Card Readers (Dip Style Reader, EMV or Smart Card Reader, and a Motorized Card Reader) available with the RT2000 Automated Teller Machine. Each Card Reader is attached to the Control Panel with four Phillips screws. To replace a Dip Style Card Reader or EMV (Smart) Card...
Page 106 RT2000 A uTomATed elleR Achine eRvice AnuAl 2. Turn the cash dispenser OFF by pushing the Power ON/OFF switch to the OFF(0) position. 3. Put on the ESD wrist strap and attach the clip on the cord to ground. 4. Refer to Figure 3-46. Open and remove the protective metal cover from the top of the Card Reader Housing..
Page 107 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT emv (S nSTAlling The Tyle And mART eAdeR Tools: 1 - ESD wrist strap with grounding cord 1 - #2 Phillips Screwdriver. 1 - Flashlight 1. Unlock and open the Sleeve Cabinet Door.
Page 108 RT2000 A uTomATed elleR Achine eRvice AnuAl 4. Disconnect all connectors from the top and bottom of the Motorized Card Reader. 5. Locate and remove the four Phillips screws that secure the Motorized Card Reader and mounting bracket to the Control Panel.
Page 109 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT Tools: 1 #2 Phillips Screw Driver emoving The udio oARd 1. Unlock and open the control panel. 2. Push the AC power ON/OFF switch to the OFF(0) position. 3. Put on the ESD wrist strap and attach the clip on the cord to ground.
Page 110 RT2000 A uTomATed elleR Achine eRvice AnuAl eration. Tdm d ePlAcing The iSPenSing echAniSm Refer to Figure 3-7. The TDM dispensing mechanism is located inside the security cabinet of the cash dispenser. Tdm d emoving The iSPenSing echAniSm Tools: 1 - ESD wrist straps with grounding cord.
Page 111 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT Reject Cassette from the dispensing mechanism. 8. Refer to Figure 3-49. The right slide rail has a locking pin that must be disengaged to extend the rail. Pull out on the locking pin and pull the dis- penser tray to it fully extended position.
Page 112 RT2000 A uTomATed elleR Achine eRvice AnuAl and ground wire the dispenser. 11. Refer to Figure 3-52. Remove the six Philips screws (four screws for the TDM-100/200) that secure the dispenser to the dispenser tray. 12. Remove the dispenser from the tray. Be careful not to do any damage to the bill transport extension module.
Page 113 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 4. Put on the ESD wrist strap and attach the clip on the cord to ground. 5. Refer to Figure 3-53. The right slide rail has a locking pin that must be disengaged to extend the rail.
Page 114 RT2000 A uTomATed elleR Achine eRvice AnuAl 10. Secure the cables to the dispenser with tie wraps as shown in Figure 3-55. 11. Slide the completely into the security cabinet. The locking pin will seat in the locked position when the tray is pushed completely into the cabinet.
Page 115 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 6. Disconnect the Electronic Lock Keypad cable from the top connector on the deadbolt. 7. Remove the three screws that secure the deadbolt to the back of the door. 8. Remove the dead bolt assembly.
Page 116 RT2000 A uTomATed elleR Achine eRvice AnuAl Figure 3-56. Electronic Lock Components. insert the Electronic Lock Keypad onto the shoulder screws which attach the combination mounting plate to the front of the door. Turn the Electronic Lock Keypad clockwise until the dial stops, then turn the dial counter clockwise until the numbers aligned either vertically or horizontally (depending on the model of the cabinet).
Page 117 3 - RT2000 A ecTion uTomATed elleR Achine odule ePlAcemenT 10. Change the combination of the lock to something other than the factor default combination. **CAUTION** Never change the combination without the door being open. • Enter six zeros. •...
Page 118 RT2000 A uTomATed elleR Achine eRvice AnuAl 3-50...
Page 119 4 - W RT2000 c ecTion oRking WiTh ASSeTTeS ecTion RT2000 c oRking WiTh ASSeTTeS...
Page 120 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 121 This section describes how to remove, fill, replace and make adjustment to the RT2000 ATM note cassette. The cassette used in the RT2000 ATM have two different note capacities. The TDM 100/200 cassette has a capacity of 550 used notes.
Page 122 RT2000 A uTomATed elleR Achine eRvice AnuAl • Two or more notes joined by any means. • Excessively crumpled or crinkled. • Do not reuse rejected notes. eW oR nciRculATed efecTS • All the conditions listed for used notes. •...
Page 123 5. Refer to Figure 4-5. Remove the note cassette by grasping the green note cassette handle and pulling it from the dispensing mechanism in a firm but Figure 4-4. RT2000 ATM Cassette and Reject Figure 4-5. Removing the cassette for the Cassette.
Page 124 Achine eRvice AnuAl Figure 4-6. RT2000 Cassette with key installed. controlled manner. Try to use only the minimum amount of force to release the cassette. Place the note cassette on a level, flat surface for servicing. oAding The ASSeTTe 1.
Page 125 5. Close and lock the note cassette. Remove the key. Refer to Figure 4-10. Place the note cassette back into the dispensing mechanism. Make sure the Figure 4-9. Notes loaded into the RT2000 Cassette. cassette is fully inserted! You will feel the cassette latch securely into the snap catches.
Page 126 Achine eRvice AnuAl Figure 4-10. Placing the Cassette into the RT2000 ATM dispenser. Figure 4-11. Removing the Reject Cassette. Figure 4-12. Opening the Reject Cassette. 3. Remove any notes in the reject compartment. 4. Close and lock the reject tray. Remove the key. Slide the cassette back into its compartment in the dispensing mechanism.
Page 127 4 - W RT2000 c ecTion oRking WiTh ASSeTTeS You may wish to record the denomination and number of notes removed from the reject cassette, for use when balancing the note tray against the cassette and day close records. Tdm n...
Page 128 AnuAl Table 4-1. Note Width Guide setting for the RT2000 Cassette. by the currency width from Table 4-1) on the left width scale located on the bottom of the cassette. Push the guide toward the away from the key-lock locks into the corresponding lettered channel on the bottom of the cassette.
Page 129 4 - W RT2000 c ecTion oRking WiTh ASSeTTeS Figure 4-15. The Model 9100 cassette rail spacers. These spacer have been cut to “F”, the correct length U.S. Currency. Using an appropriate type of cutters, cut the rail spacers to the length required for the currency (refer to Table 4-2 to determine exactly where to cut the rail spacers) that will be dispensed by the cassette.
Page 130 Do not over tighten the screws and cause the rib to bend or distort. Place currency in the cassette following the loading procedure. Install the cassette in the dispenser and complete the installation and setup process. Figure 4-16. Rail Spacers installed on the RT2000 Cassette lid. 4-12...
Page 131 5 - RT2000 A ecTion uTomATed elleR Achine RevenTive AinTenAnce 5 - RT2000 A ecTion uTomATed Preventive elleR Achine Maintenance...
Page 132 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 133 Only qualified service personnel are authorized to repair or service the terminal. nTRoducTion This section of the manual covers preventive procedures appropriate for RT2000 Automatic Teller Machine owners and maintenance personnel. The following areas are covered: 1. Cleaning. The proper way to clean the cash dispenser housing.
Page 134 Technician Service Interval: As needed. Tools: 1 - pair scissors Materials: 1 - Roll of 80 mm. wide thermal paper Triton Part Number 05403-00015 This operation is completed with the AC power ON. 1. Open the top of the cash dispenser by unlocking the top enclosure and pulling the hinged door forward.
Page 135 5 - RT2000 A ecTion uTomATed elleR Achine RevenTive AinTenAnce the paper between the roll and the printer with a pair of scissors as shown in Figure 5-1. Press and hold the receipt printer paper feed button (Figure 5-2) until the paper clears the front of the printer.
Page 136 Tools: 1 - Card Reader cleaning card - Triton Part Number 05010-00019 Cleaning cards are available for proper maintenance of the card reader. The card reader should be cleaned at least once a month by inserting and removing a cleaning card, as shown in Figure 5-7.
Page 137 5 - RT2000 A ecTion uTomATed elleR Achine RevenTive AinTenAnce 2. Insert the cleaning card in to the Card Reader and move in and out several times. 3. Remove the cleaning card and turn over to uses other side. 4. Insert the cleaning card in to the card reader and move in and out several times.
Page 138 RT2000 A uTomATed elleR Achine eRvice AnuAl Tdm R leAning The ejecT ASSeTTe Level of Service: End User or Level I service provider Service Interval: As needed. Tools 1 - Vacuum cleaner 1 - Soft brush 1 - Clean lint free soft damp cloth Service personnel should perform this maintenance on Reject Cassettes that have been emptied by appropriate store or security personnel.
Page 139 6 - RT2000 f ecTion ield ePlAceAble ARTS 6 - RT2000 f ecTion ield ePlAceAble ARTS...
Page 140 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 141 RT2000 LED Light Fixture 09600-00006 9600 Speaker Harness Control Panel 09200-00042 Color Display, 10.4 Inch, Standard 09200-00043 RT2000 10.4 Sunbright Readable Color Dis- play Assy. 09200-00018 RT2000 6.5 Display Assembly 09200-00028 RT2000 5.7 Display Assembly 09200-00041 RT2000 Printer Assembly Complete...
Page 142 Security Camera Gasket 03011-00599 Bracket, Trim Water Guard 03011-00641 Security Camera Mounting Bracket 03011-00659 Modem Bracket 03618-00009 Security Camera Protective Lens 06200-00159 XScale Enhanced Docking Board 09200-00041 RT2000 Printer Assembly Complete Dispensers 09005-00108 TDM-100 with Extension 09005-00107 TDM-150 Modified with Extension...
Page 143 6 - RT2000 f ecTion ield ePlAceAble ARTS 09005-00106 TDM-200 with Extension 09005-00105 TDM-250 with Extension Cables 09120-00076 6.5 Inch Color Display Cable 09120-00150 10.4 Inch Display Cable 09120-00172 Low Bright Inverter Cable 09120-00176 Sankyo K5 to XScale Cardreader Cable...
Page 144 Spacer Block (ea.) Must be sold in packs of ten 01500-00102 UPS 500 W/USB Manuals 07102-00047 RT2000 User Manual 07102-00048 RT2000 Installation Manual 07102-00049 RT2000 Quick Reference Card (TDM-100/150) * Recommended Stocked Spare Parts. One set of parts for each service location or 1 for each 10 installed.
Page 145 7 - RT2000 c ecTion Able RAWingS 7 - RT2000 c ecTion Able RAWingS...
Page 146 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 147 7 - RT2000 c ecTion Able RAWingS P/n 09120-00313 uxiliARy ommS Able...
Page 148 RT2000 A uTomATed elleR Achine eRvice AnuAl SPed P/n 09120-00318 Able...
Page 149 7 - RT2000 c ecTion Able RAWingS led c P/n09120-00319 iSPenSeR Able...
Page 150 RT2000 A uTomATed elleR Achine eRvice AnuAl led h P/n 09120-00320 ARneSS...
Page 151 7 - RT2000 c ecTion Able RAWingS P/n 09120-00321 eyPAd ighT Able...
Page 152 RT2000 A uTomATed elleR Achine eRvice AnuAl P/n 09120-00322 eyPAd Able...
Page 153 7 - RT2000 c ecTion Able RAWingS P/n 09120-00323 RinTeR oWeR Able...
Page 154 RT2000 A uTomATed elleR Achine eRvice AnuAl P/n 09120-00324 ReSenTeR Able 7-10...
Page 155 7 - RT2000 c ecTion Able RAWingS P/n 09120-00325 RinTeR APeR Able 7-11...
Page 156 RT2000 A uTomATed elleR Achine eRvice AnuAl P/n 09120-00326 Able ARneSS 7-12...
Page 157 7 - RT2000 c ecTion Able RAWingS Tdm P P/n 09120-00327 oWeR Able 7-13...
Page 158 RT2000 A uTomATed elleR Achine eRvice AnuAl Tdm c P/n 09120-00328 ommS Able 7-14...
Page 159 7 - RT2000 c ecTion Able RAWingS P/n 09120-00329 eRiAl eAdeR Able 7-15...
Page 160 RT2000 A uTomATed elleR Achine eRvice AnuAl P/n 09120-00331 Round 7-16...
Page 161 7 - RT2000 c ecTion Able RAWingS led l P/n 09120-00332 ighT oWeR Able 7-17...
Page 162 RT2000 A uTomATed elleR Achine eRvice AnuAl /led b P/n 09120-00333 udio AckliighT Able 7-18...
Page 163 7 - RT2000 c ecTion Able RAWingS led b P/n 09120-00334 AcklighT To udio Able 7-19...
Page 164 RT2000 A uTomATed elleR Achine eRvice AnuAl SAnkyo cT3k5 c P/n 09120-00362 eAdeR Able 7-20...
Page 165 7 - RT2000 c ecTion Able RAWingS dc P P/n 09120-00363 oWeR Able 7-21...
Page 166 RT2000 A uTomATed elleR Achine eRvice AnuAl 7-22...
Page 167 8 - u ecTion PdATing eRminAl ofTWARe 8 - S ecTion ofTWARe PdATeS...
Page 168 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 169 PdATing eRminAl ofTWARe This procedure describes how to perform a software update to the RT2000 ATM. You will need a flash drive (USB 1.1 storage device) with the terminal software stored on it. 1. From the MAIN MENU screen, select the SYSTEM PARAMETERS option...
Page 170 RT2000 A uTomATed elleR Achine eRvice AnuAl 2. Open the Control Panel. Locate the Docking Board assembly shown below. Connect the Flash drive to any of the 4 USB ports that are available. 3. If the Flash drive has an indicator, it will light briefly, then extinguish. When the light extinguishes, this indicates the storage device has been found by the operating system of the ATM.
Page 171 8 - u ecTion PdATing eRminAl ofTWARe on the external storage device. 5. At the Look In option should be the “USB” location. If it’s not present, <CANCEL> out of the SOFTWARE UPDATE screen and then re-enter the same screen. 6.
Page 172 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 173 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide 9 - Ad g ecTion RAPhicS SeRS uide RT2000 ATm...
Page 174 RT2000 A uTomATed elleR Achine eRvice AnuAl...
Page 175 * NOTE * Graphic files can be added AND deleted from the RT terminals. When using Triton Connect, files can ONLY be added. No files of any kind can be deleted from the RT2000 terminals through Triton Connect. Graphics can be placed in and out of service and/or added to the hard drive - but not removed! 4.
Page 176 RT2000 A uTomATed elleR Achine eRvice AnuAl Statistics. Generates a Management Report that shows display statistics for each Ad Graphic that is currently active. Access Instructions: From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
Page 177 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide * NOTE * If you are adding graphics and get a “Memory ” error (Ex: 563, “Low Mem- ory”), there may be too many or excessively large graphic files stored in the internal flash memory.
Page 178 RT2000 A uTomATed elleR Achine eRvice AnuAl Duration. This is the length of time (in seconds) the indicated Ad graphic will be displayed on the terminal screen. To set the time, press the number (2) on the keypad to bring up a data entry dialog. Enter the duration in seconds. The value must be between ‘0’...
Page 179 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide • Banner Ad (205 X 56) • Logo (310 X 85) • Full Screen (640 X 480) To configure the Active Ad Field for the current ad graphic, press the number...
Page 180 RT2000 A uTomATed elleR Achine eRvice AnuAl option by pressing the number (6) on the keypad. To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. To EDIT the properties of an ad file, press the number (3) on the keypad.
Page 181 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide To configure the Active Hours for the current ad graphic, press the number (3) on the keypad to move a highlight bar to the first selection in the Active Hours window, then use the <Arrow>...
Page 182 RT2000 A uTomATed elleR Achine eRvice AnuAl To View the options available at the ADS GRAPHICS menu, press the number (7) on the keypad. To use the MOVE UP feature, press the number (4) on the keypad. Description: The order in which multiple ad graphics are displayed on the LCD screen is determined by their arrangement in the Ads/Graphics display list.
Page 183 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide *Note* To move an entry down in the list, use the Move Down function. Access Instructions: 1. From the MAIN MENU screen, select the TERMINAL CONFIGURATION option by pressing the number (6) on the keypad.
Page 184 RT2000 A uTomATed elleR Achine eRvice AnuAl so that it appears after promo06. To accomplish this, first highlight store01 us- ing the <Arrow> keys on the keypad. Next, press the number (5) on the keypad once to move the entry down one position in the order. The store01 entry will replace promo06 in the second position and promo06 will be moved up to the first position.
Page 185 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide 1. Printed1. This is the first of two available printed coupon types. Printed coupons are delivered to the customer via the receipt printer. 2. Printed2. Alternate version printed coupon. 3. Dispensed1. This is the first of two available dispensed coupon types.
Page 186 RT2000 A uTomATed elleR Achine eRvice AnuAl Files of Type. Selects the graphic file type to browse for. The default file type is Bitmap (.BMP). The File List shows the available files in the selected location that are of the selected type.
Page 187 9 - Ad g RT2000 ATm ecTion RAPhic SeRS uide RAPhic xAmPleS RECEIPT 480 x 120 TRANSACTION AD 640 x 260 9-15...
Page 188 RT2000 A uTomATed elleR Achine eRvice AnuAl 9-16...
Page 189 10 - o ecTion PeRAToRS eRvice Anel uncTionS 10 - o ecTion PeRAToRS eRvice Anel (oSP) f uncTionS 10-1...
Page 190 RT2000 A uTomATed elleR Achine eRvice AnuAl 10-2...
Page 191 TARTuP 1. Refer to Figure 10-1. Upon terminal power-up, the Operator Service Panel (OSP) on the rear of the RT2000 will display the Trion Figure 10-2. OPS Splash screen. P.O.S.T. screen. This screen display the results of internal diagnostics that are completed during OSP initialization.
Page 192 If the status display remains on “BUSY” after the unit completes its startup, you may have to reboot the unit. 3. Once the RT2000 completes its start up, the display will change to the "Press here to begin screen" as shown in Figure 10-4.
Page 193 10 - o ecTion PeRAToRS eRvice Anel uncTionS Figure 10-5. OSP Password Entry screen. 6. To complete an option, simply select the option you wish to proceed with by touching the option name on the touch screen. eRminAl loSe uncTion Figure 10-7.
Page 194 RT2000 A uTomATed elleR Achine eRvice AnuAl iAgnoSTicS Figure 10-8. Terminal Diagnostics functions available from the Operatirs Service Panel. Selecting diagnostics will allow you to complete specified diagnostic to verify and test the ATM for proper operation. The following is a list of function available to you.
Page 195 10 - o ecTion PeRAToRS eRvice Anel uncTionS Provides access to the ATMs journal functions from the OSP. Display Unaudited Records Print Last X Clear Journal Jouarnal Properties eSeT eRminAl RRoR Figure 10-10. Reset Terminal Error screen. Selecting the Reset Terminal Error option, Allow you to attempt to reset the current terrminal errors from the OSP.
Page 196 RT2000 A uTomATed elleR Achine eRvice AnuAl select Enter to start the proscee of Shutting Down hte Terminal. eSTART eRminAl Figure 10-12. Restart Terminal screen. Selecting "Restart The Terminal" allows you to resstart the ATM from the OSP. When the screen shown to the right is displayed, press Enter to restart the Ter-...
Page 198 CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: •...
Page 199: New Error Codes
Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. • Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.
Page 200: To Install The T9 Keypad
PPENDIX To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required. • All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below) •...
Page 201: Prior To T9 Keypad Activation
T9 K EYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1.
Page 202: To Activate The T9 Keypad
PPENDIX To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4.
Page 203 6. Enter the activation code. Press Enter on the keypad. If the code was entered correctly, the “EPP activation successful” box will appear. If the code was entered incorrectly, the “EPP activation failed” box will appear. If failed, repeat steps 4 - 6 (acquire a new code from Triton Technical Support).
Page 204: Replacing The Battery In The T9 Keypad
PPENDIX Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery.

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