Triton 9750 Series Quick Reference Manual

A
RESETTING ERRORS
RESET ATM RESET ERROR
RESET ATM: OPEN THE ATM CONTROL PANEL AND LO-
CATE THE POWER SWITCH ON THE LEFT SIDE OF THE
POWER MODULE AT THE REAR OF THE ENCLOSURE.
PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
RESET ERROR: AFTER AN ATM RESET, THE RESET ER-
ROR AND MANAGEMENT OPTIONS APPEAR. SELECT
THE RESET ERROR OPTION. IF THE PROBLEM HAS
BEEN CORRECTED, THE ATM SHOULD RETURN TO NOR-
MAL OPERATION.
B
MANAGEMENT FUNCTIONS
ACCESS INSTRUCTIONS
1. AT ATM WELCOME SCREEN, PRESS AND HOLD
DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF
KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH
KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING PROCEDURE
MENU, OR RESET ERROR/MANAGEMENT MENU
SHOULD APPEAR.
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD
TO ACCESS MANAGEMENT FUNCTIONS MENU.
C
CARD READER PROBLEMS
CAN'T READ CUSTOMER CARD
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF
PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN
IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE
3. SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD
OPTION.
5. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.
6. OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON
CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.
7. RESET ATM USING PROCEDURE
CONTACT YOUR SERVICE PROVIDER.
CAN'T INSERT CARD FULLY
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER
SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF
CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
D
COMMUNICATION PROBLEMS
COMMUNICATION ERROR
1. RESET ATM USING PROCEDURE
2. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE
OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET)
OF A TELEPHONE. LISTEN FOR DIAL TONE.
3. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR
ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.
4. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A
TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROB-
LEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
TEMPORARILY OUT
OF SERVICE
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
NOTIFY
ATTENDANT
. TOP
. TRY TO READ THE CARD.
.
. TRY TO READ A CARD. IF PROBLEM STILL EXISTS,
SYSTEM UNAVAILABLE
. IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
E
ERROR CODE MEANING
139
PRINTER NOT
RESPONDING
PRINTER
140
TIMEOUT
141
PAPER JAM
ELECTRONIC
148
JOURNAL
WRITE FAILURE
ELECTRONIC
151
JOURNAL FULL
NO CASSETTE
156
IN SERVICE
194
CASSETTES
NOT LOCKED
RECEIPT
183
PRINTER
PAPER LOW
RECEIPT
195
PAPER OUT
F
1. GO TO MANAGEMENT FUNCTIONS USING PROCEDURE
CLOSE. SELECT CASSETTE A, B, C OR D. SELECT CASSETTE CLOSE. CASSETTE CLOSE RECEIPT PRINTS.
REPEAT PROCEDURE FOR AVAILABLE CASSETTES.
2. EXIT TO MAIN MENU. SELECT CASSETTE SERVICE. UNLOCK CASSETTES. REMOVE CASSETTE(S). COUNT CASH.
CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL REMAINING AMOUNT VALUE ON RECEIPT.
3. LOAD CASSETTE(S), USING PROCEDURE
FROM CLOSE MENU. ENTER NUMBER OF BILLS LOADED IN SELECTED CASSETTE. PERFORM A TRIAL CAS-
SETTE CLOSE. KEEP RECEIPT AS RECORD OF BEGINNING CASSETTE BALANCE. REPEAT FOR OTHER CAS-
SETTES. PLACE ATM IN SERVICE.
1. GO TO MANAGEMENT FUNCTIONS USING PROCEDURE
IF ATM DAY CLOSE IS NOT PERFORMED AT SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT
MATCH TERMINAL SETTLEMENT AMOUNT ON DAY CLOSE RECEIPT.
2. PLACE ATM IN SERVICE.
COMMON ERROR CODES
RECOMMENDED ACTIONS
1. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER
PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
2. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. RE-
MOVE JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.
3. RESET ERROR USING PROCEDURE
GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4. PERFORM RECEIPT PRINTER TEST.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. PRINT OR CLEAR THE JOURNAL USING PROCEDURE
2. RESET ERROR USING PROCEDURE
PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CON-
TACT SERVICE PROVIDER.
1. CASSETTES MAY BE EMPTY OR WERE REMOVED/INSTALLED
WITHOUT RE-INITIALIZING THE "IN SERVICE" FUNCTION.
2. CASSETTES EMPTY: FOLLOW THE REPLENISHING CASSETTES
PROCEDURE FOR LOADING CURRENCY IN CASSETTES.
ENTER MANAGEMENT FUNCTIONS MAIN MENU. SELECT CAS-
SETTE SERVICE. SELECT CASSETTE(S) TO PUT IN SERVICE. SE-
LECT CASSETTE LOCKING AND VERIFY CASSETTES ARE LOCKED.
SELECT RESET TERMINAL ERROR OPTION.
3. CASSETTES OUT OF SERVICE/NOT LOCKED: ENTER MANAGE-
MENT FUNCTIONS MAIN MENU. SELECT CASSETTE SERVICE. SE-
LECT CASETTE(S) TO PUT IN SERVICE. SELECT CASETTES LOCK-
ING AND VERIFY CASETTES ARE LOCKED. SELECT RESET TERMI-
NAL ERROR OPTION.
1. OPEN ATM CONTROL PANEL.
2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3. CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE
IF ERROR CLEARS, GOTO STEP 4. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4. PERFORM RECEIPT PRINTER TEST.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
CASSETTE/DAY CLOSE
CASSETTE CLOSE
. SELECT CLOSE OPTION. CHOOSE CASSETTE
. REPLACE CASSETTE(S). SELECT ENTER QTY. IN CASSETTE
DAY CLOSE
. SELECT CLOSE OPTION. RECEIPT PRINTS. NOTE:
. IF ERROR CLEARS,
.
. IF ERROR CLEARS,
.