Table 5 Troubleshooting Guide - Olympus FlexoFORM User Manual

10-003591-01EN [Q7780031], Rev. 4, January 2020
Problem
Start-up message "No
module detected".
Software crashes.
No C-scan displayed.
Black lines on C-scan.
Scanner does not open
and close easily during
wedge change.
56 Chapter 5

Table 5 Troubleshooting guide

Possible cause
The acquisition
module is incorrectly
connected.
Wrong software was
loaded.
There is no encoder
connection.
Scanning is too fast.
Mechanism contains
dirt or foreign
particles.
Solution
Make sure that the acquisition
module is correctly attached to
the base unit on the
instrument.
Shut down the instrument and
restart with correct software.
Check encoder connections
between FlexoFORM scanner
and instrument.
Reduce scanning speed.
Gently rinse the scanner with
water to wash dirt away until
the mechanism opens and
closes smoothly with the
thumb wheel.