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TROUBLESHOOTING QUICK REFERENCE GUIDE
In most cases, these troubleshooting tips can be performed by the grill owner. Please read and follow the
steps carefully. If you have exhausted the troubleshooting steps, OR if you are not comfortable working on
your grill, please contact the Ferno Customer Care Team: Tel: 888-800-1688 Email: info@fernogrills.com
PROBLEM
No ignitor clicks
1. 9V battery depleted
2. Igniter switch malfunction on valve
3. Switch to spark module wiring
Failure to ignite
1. Electrode prongs misaligned
(ignitors click)
2. Improper air shutter adjustment
3. Ignitor wire disconnected
4. Burners not seated properly
5. Low gas pressure
6. Ignitor wire grounded to chassis
Ignitors click and
1. Gas valve rubbing on front skin
continue to spark
after gas knob is
released
Insufficient heat /
1. Improper air shutter adjustment
low flame
2. Using propane orifice for natural gas
3. Low gas pressure/flame (propane)
4. Low gas pressure/flame (natural)
5. LP regulator hose cracked due to age
Uneven heating
1. Burner ports partially blocked by debris
2. Small spiders or insects in burner
3. Improper air shutter adjustment
Thermometer not
1. Thermometer malfunction
operating properly
Handle light(s) not
1. C-cell batteries depleted or installed
operating
2. LED emitters failed
3. LED driver circuit board failed
4. Loose/corroded connections
Handwheel motion
1. Chain links sticking/dry
not smooth
2. Side screws sticking/dry
3. Other driveline components binding
Burner bed not
1. Side screws out of alignment with each
sitting flat
Loss in full range of
1. The main drive gear out of alignment
handwheel motion
POSSIBLE CAUSE
disconnected
components
incorrectly
other
with side screws
CORRECTION
1. Replace with fresh 9V battery
2. Clean burner ports
3. Re-connect wiring to spark module or switch
1. Re-align prongs to 1/8" gap
2. Adjust air shutters.
3. Plug wires back into spark module
4. Re-seat burners
5. Have the Gas Co. check pressure at unit/install full
propane tank
6. Contact the Ferno Customer Care Team
1. Contact the Ferno Customer Care Team
1. Adjust air shutters
2. Check/change orifices
3. Shut off all valves, including propane tank, and
follow lighting instructions exactly
4. Have the Gas Co. check pressure at unit
5. Replace LP regulator hose
1. Remove burners and clean out ports
2. Inspect burners and orifices for spider webs or
other debris that may block flow
3. Adjust air shutter
1. Contact the Ferno Customer Care Team
1. Replace with three fresh C Cell batteries in correct
orientation
2. Contact the Ferno Customer Care Team
3. Contact the Ferno Customer Care Team
4. Contact the Ferno Customer Care Team
1. Lubricate the chain
2. Lubricate side screws
3. Contact the Ferno Customer Care Team
1. Contact the Ferno Customer Care Team
1. Contact the Ferno Customer Care Team
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Table of Contents
Troubleshooting
