Troubleshooting Guide - Ferno SA-3BLP-01 Care & Use Manual

BEFORE YOU CONTACT FERNO CUSTOMER CARE
Please check the following:
1. Is there fuel supplied to the grill?
2. Is the main shut-off valve open?
3. Is your propane cylinder empty? Have you
recently refilled the propane cylinder? If so, is
the connection tight?
4. Has the 9V battery for the spark generator
been replaced recently? Is the ignition
operating properly, i.e., do you hear clicking
when the burner control knobs on the right
front are pushed in? See also the following
section entitled 'GRILL DOESN'T LIGHT' for
instructions on replacing the battery.
5. For Liquid Propane Gas (LP) - is the tank valve
knob turned at least one complete turn in the
COUNTERCLOCKWISE direction?
6. Is the correct type of fuel being supplied? The
type of fuel your grill was built for (NG or LP)
can be found on the rating label on the rear of
the tank shroud or on the interior rear of the
tank shroud.
If you've checked the above items, review the
troubleshooting list below before calling for
service.
THE LIGHTS WON'T ILLUMINATE
1. Check Batteries - ensure that the battery
cartridge located in the handle has a fresh
supply of C Cell batteries and all are in the
correct orientation.
2. Replace the LED – this component is not a user
serviceable part so please contact Ferno Grills
Customer Care at 888-800-1688.
GRILL DOESN'T LIGHT
Check the Igniters. Your grill uses an electric
ignition system that creates a spark when a burner
control knob is pushed in. MAKE SURE that all
burner control knobs are set to 'OFF' before
proceeding.
Remove the two main grates.

TROUBLESHOOTING GUIDE

1. Watch and listen to all three ignitors that are
located at the front of each burner as you push
in and hold each burner control knob. When
pushing in, be sure to keep the knob in the
'OFF' position.
2. Listen for a rapid clicking sound when the
control knob is pushed in. You should also see
an electrical spark jump between all the
ignition electrodes.
3. If no clicking is heard and no spark is visible,
replace the 9-volt battery (see section entitled
'Battery Installation'). If the power is OK,
ensure that there is a proper gap of
approximately 1/8" between the electrodes.
4. Check the remaining igniters. If igniters don't
spark, proceed with troubleshooting or match-
light the burner.
5. If the igniters are working check to see if gas is
reaching the burners by attempting to match
light a burner.
6. If the burner fails to light, WAIT 5 MINUTES
BEFORE ATTEMPTING TO RE-LIGHT! See
section entitled 'LIGHTING YOUR GRILL' for
further details.
7. Re-check fuel connections for leaks and ensure
the gas supply is of the correct type and is of
adequate pressure. See 'Leak Test Procedure'
in section entitled 'FINAL CHECKS' for further
details.
8. If the burner will not match light and you know
that the burners are getting gas, WAIT 5
MINUTES for any gas to dissipate and remove
the burner and check it for blockages. See
'Cleaning the Burners' in the section entitled
'CLEANING YOUR GRILL' for further details.
If the burner will light with a match, then the
igniter may not be functioning correctly. Please
Contact Ferno Customer Care.
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