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7
Trouble Shooting
Table 6-6 provides troubleshooting tips to help the user recover from an equipment fault condition. It lists
observed problems as well as recommends the corrective actions.
Observed Problem
Error state with display
indicating CNXXX error
1
code
Error state with display
indicating KB001 error
2
code
The unit does not
power on when mains
3
is switched on.
No X-Ray image
even through the
4
unit indicates normal
exposure
The mechanical Long
Arm is drifting and does
5
not stay in set position.
6
Poor image quality
CN008
kV regulation fault
CN009
Filament open fault
CN010
Filament limit fault
CN011
CAN fault
KB001
Key jam error
Table 6-6: Trouble Shooting Tips
Switch off mains power. Wait for 2 minutes and then Switch
on mains power.
If the problem persists, contact authorized service personnel.
Ensure none of the console keys are active.
Switch off mains power. Wait for 2 minutes. Switch on mains
power and make sure that none of the console keys are
pressed.
If the problem persists, contact authorized service personnel.
Check for loose contact at the wall socket end.
Or the wall outlet is not receiving power. Check local
electrical circuit for trips.
Switch off mains power. Wait for 2 minutes. Switch on mains
power.
If the problem persists, contact authorized service personnel.
Verify film development and storage method. The films could
be damaged or the chemicals could be contaminated.
Contact authorized service personnel to validate exposure
quality.
This can be due to normal wear and tear or using excess
force on the arms.
Get the spring tension adjusted by an authorized service
engineer.
Contact authorized service personnel
Please make sure that following points are observed.
•Correct exposure values are selected for the anatomy.
•When using film as image receptor its storage and
processing are as recommended by the manufacturer.
•Positioning of tube-head and receptor is proper.
•Patient is positioned stably during imaging.
If the problem persists, contact authorized service personnel.
Page 32 of 34
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