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Don't drop the battery, this can cause external and internal damage.
•
If your bicycle has a fault, the battery should be disconnected from the bicycle.
•
Keep in mind that your bike provides less support when it's cold (0ºC and less) and the
battery will discharge faster. Charging also takes more time at lower temperatures.
Every battery discharges automatically over time. This process is called self-discharge.
A battery that is empty and not charged, will self-discharge and will be deep
discharged. The battery can be permanently damaged during this process. In case of
deep discharge, the warranty will be void.
Please note that any battery will wear over time. The wearing process of the battery is
inevitable and depends on several factors, such as usage, number of charge cycles and
the ambient temperature. Even if the battery is not used, its capacity will decrease. A
worn battery can still be used, but please bear in mind that its charge level may
decrease.
Possible malfunctions
The system does not turn on:
•
1.
Make sure that the battery is properly attached.
2.
Check if the switch under the luggage carrier is pressed towards the side of
the battery.
3.
Check the status of the battery. If it is empty, recharge the battery.
4.
If the above action does not help, contact your dealer.
If the battery indicator LED lights on the display are flashing:
•
The motor may be overheated by continuous high load. For protection, the system
will reduce the support.
1.
The system is in temperature-protection. You can continue cycling with
reduced support.
2.
After cooling down, the normal support and indication will restore
automatically.
If the support LED lights on the display are flashing:
•
This indicates motor failure. You will need to contact your dealer.
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