Directing Calls - AT&T Merlin Legend MLX-20L Operation Manual

Directing Calls

When you direct calls (known as "transferring" calls on direct-
line consoles) on the QCC, you send calls to inside and
outside phones. When a call you directed to an inside phone
goes unanswered, the call rings back at your console after a
preset length of time (programmed by your company).
Unanswered calls directed to outside phones do not ring back
at your console.
You can direct calls that ring at your console or calls that you
dial yourself.
The Transfer button works like the Start fixed feature button
(mentioned in the following procedures) with a few exceptions.
Because of these exceptions, you should use the Start button
instead of the Transfer button for all procedures where the
Start button is mentioned.
There are two ways to direct calls:
• You can call a co-worker to announce the directed call.
• You can direct the call unannounced.
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