AT&T Merlin Legend MLX-20L Operation Manual page 58

Communications system queued call console
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Notes:
• Announced calls must be manually completed.
• There are never parties on the Source and Destination
buttons at the same time. If a party is on hold at either,
the other party is on a call button.
• The Release button only disconnects you from a 3-party
conference. If there are more than three participants on the
call, Release will not work. You must use the Hold button
to exit without disconnecting the remaining participants.
• If the extension is busy, use Camp-On, Barge-In, Paging,
or Park and Paging. If the extension is unanswered, use
Paging or Park and Paging.
• If you press the Home button before you have directed a
call to its destination, the destination information
disappears from the screen. To recover this information,
you can toggle the Source and Destination buttons or you
can inspect the Destination button.
Handling Unsuccessfully Directed
Calls
Unsuccessfully directed calls occur when
• the call you directed to an extension is not answered and it
returns to you or another operator for further handling
• the extension you're calling is busy or unanswered
• you dial an extension incorrectly
2-14

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