AT&T Merlin Legend 10BS System Manager's Manual page 161

Troubleshooting
Trouble Indication
Messages cannot be left
because mailboxes are full.
System is not performing call
transfers properly.
Caller hears a ring, but
receives no answer.
User Response
Message Space Usage reports for both
Voice Management and Fax Management
should be performed regularly. Check for
subscribers who are approaching or
exceeding the message space limit. Have
subscribers delete old messages regularly.
Also, make sure the Message Drop service
is checked and cleared on a regular basis.
Check to see if the user is transferring to a
valid extension. Make sure the person
being trans- ferred to is registered on the
system. If not, check to see whether the
system is administered to allow transfers to
non-registered numbers.
If the problem regards transferring to an
operator, check to see if an operator has
been defined on both the Voice and Fax
System Parameter screens.
Check to see if the telephone line is
properly connected to the channel.
Make sure a service has been assigned to
the channel and that it is in the INSERV
state. If it is in the facility-out-of-service
(FOOS) state, run diagnostics to determine
if it belongs out-of-service.
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