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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.
Contents Your 7102 Voice Terminal What the Features Do How to Use the Features Abbreviated Dialing Automatic Callback Call Forwarding All Calls Call Park Call Pickup Call Waiting Conference Hold Last Number Dialed Leave Word Calling Message Priority Calling Send All Calls Transfer Voice Message Retrieval Tones and Their Meanings...
Your 7102 Voice Terminal The 7102 voice terminal is designed to help you use the many features of the AT&T DEFINITY Communications System Generic 1. Figure 1 below shows you a front view of the 7102 voice terminal. Familiarize yourself with your voice terminal, shown in Figure 1 and explained on the following page.
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Starting at the top of Figure 1 and continuing clockwise: For placing and receiving calls (also known as the Handset receiver). You must lift the handset (go off-hook) before you can use a feature. A removable quick reference card on which you can Access Codes card write the names and corresponding feature (access) codes you use most.
What the Features Do Here are brief descriptions of 15 voice features, including what each one does and how you might want to use it. Note: You will have the Conference, Hold, Message, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.
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Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in dialing a busy or unanswered number. Leave Word Calling Leaves a message for another extension to call you back. The called party will be able to dial Message Center, AUDIX, or a covering user to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called.
How to Use the Features The following procedures give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below.
Abbreviated Dialing Note: If you hear the intercept tone while programming, start from the beginning. To program or reprogram an outside number, extension, or feature code into a personal list To place a call using a personal, group, or system list On a separate sheet of paper, jot down the outside telephone numbers, extensions, and/or feature codes...
Automatic Callback To automatically place another call to an extension that was busy or did not answer To cancel an Automatic Callback request Press [ ] during call attempt Recall Dial the Automatic Callback code Hang up You will receive a 3-burst priority ring when the extension you attempted to call is available After you activate Automatic Callback, the Note:...
Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choice To cancel Call Forwarding—Follow Me Call Park To park a call at your extension (for retrieval at any extension) To retrieve parked call from any extension Dial Call Forward code Note:...
Call Pickup To answer a call to a member of your pickup group when your voice terminal is idle To answer a call to your pickup group while on another call To return to a held call Call Waiting To answer a call waiting tone To answer a call waiting tone, putting present call...
Conference To add a third party to a call To drop third party Hold To put a call on hold To return to held call To put call 1 on hold and place call 2 Press [ Recall Present call put on hold Dial number of third party and wait for answer Note: You can privately discuss the call with the...
To put call 2 on hold and return to call 1 To complete call 2 and return to call 1 Last Number Dialed To automatically redial the last number you dialed Press [ Recall Dial Hold code Call 2 is put on hold, and call 1 is reconnected If you hang up, call 2 sends a 3-burst Note: priority ring.
Leave Word Calling To leave a message after dialing an extension (when call is not answered, you hear a coverage or busy tone, or you have been put on hold) To leave a message without ringing an extension To cancel a Leave Word Calling message Note: You cannot cancel a message left for an...
Priority Calling To place a priority call (3-burst ring) Send All Calls To send all incoming calls (except priority calls) immediately to coverage To cancel Send All Calls Dial Priority Calling Code Dial the extension Dial Send All Calls code Hang up You may hear a ring-ping tone as each call Note:...
Transfer To send present call to another extension or outside number Voice Message Retrieval To retrieve your voice messages when your Message light is on Press [ Recall Present call put on hold Dial extension or number that call is to be transferred to Remain on line and announce call if desired;...
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To retrieve voice messages for a co-worker When you call back an extension Note: with [ ], be sure to also delete the message with [ ] either before you place the call or after you complete it; otherwise, the message will remain in storage.
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver). Ringing Tones 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings —...
Key Words to Know access code See feature code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages.
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program/reprogram To use your dial pad to assign a telephone number to a personal list item for Abbreviated Dialing. retrieve To collect telephone messages with the Message or Voice Message Retieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.) ringer The device that produces the electronic ringing sound in your voice terminal.
Quick Reference Lists Feature ABBREVIATED DIALING List 1 List 2 List 3 Program AUTOMATIC CALLBACK Cancel CALL FORWARDING— ALL CALLS Cancel CALL PARK Answer Back Feature Codes Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING PRIORITY CALLING SEND ALL CALLS VOICE MESSAGE RETRIEVAL Coverage...
Trunk Codes Code Description Miscellaneous Extension Description Message Attendant Abbreviated Dialing* Personal Personal Item List 2 List 1 Name Name * You can have as many as 3 personal lists, and each list can have either 5 or 10 items; see your System Manager.
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