AT&T Merlin Legend 10BS System Manager's Manual page 162

Troubleshooting
Trouble Indication
User's messages appear to
be truncated. System
terminates recording of
name or greeting and
message before user is
finished.
7-6
User Response
Diagnose the IVP4/6 card and then change
it to the INSERV state.
Check the PBX Ring Generator by calling a
single-line set and verifying that it rings.
Also, check the PBX administration of that
channel.
For switch-integrated configurations on all
telephone systems make sure that channel
to phone number mapping has been done
correctly.
A portion of the speech in the message
being spoken by the user or played back by
the system is simulating a touch tone. The
false touch tone stops the playback or
recording which is in progress.
If recording of a name or greeting still
causes a problem after several attempts,
try using a different telephone or have
someone else record your name or
greeting.