Intel H2000WP Series Service Manual
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Intel H2000WP Series Service Manual

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Intel
Server System H2000WP Family
Service Guide
®
A Guide for Technically Qualified Assemblers of Intel
Identified Subassemblies/Products
Order Number: G53237-004

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Summary of Contents for Intel H2000WP Series

  • Page 1 ® Intel Server System H2000WP Family Service Guide ® A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies/Products Order Number: G53237-004...
  • Page 2 ® Copies of documents which have an order number and are referenced in this document, or other Intel literature, may be obtained by calling 1-800-548-4725, or go to: http://www.intel.com/design/literature.

  • Page 3: Safety Information

    Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine ® der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel ® Serverplatinen und Servergehäusen auf der Intel Server Deployment Toolkit 3.0 CD oder unter http://www.intel.com/support/motherboards/server/sb/cs-010770.htm.
  • Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. ® Intel Server System H2000WP Family Service Guide...

  • Page 5: Preface

    ® information, and instructions on how to add and replace components on the Intel Server System H2000WP family products. For the latest revision of this manual, go to http://www.intel.com/p/en_US/support.
  • Page 6 Firmware and Drivers See the section on the web page titled, “Software/Code”. Product Safety and Regulatory document Intel Server Products - Product Safety and Regulatory Compliance Document See the section on the web page titled, “Regulations/Certification/Compliance”. ® Intel...

  • Page 7: Table Of Contents

    Front Panel..........................5   Back Panel ..........................6   Server Board Components ......................7   ® Light-Guided Diagnostics ....................8   Intel System Jumpers ........................... 9   Hard Disk Drive Carriers ....................10   Bezel 10   Hot-Swap SAS/SATA Backplane .................. 10  ...
  • Page 8 On Riser Slot 2 ....................... 30   Installing IOM riser and carrier assembly ..............30   Removing IO module ..................... 32   ® Remote Management Module 4 Lite ........33   Installing and Removing the Intel ® Installing the Intel RMM4 Lite ..................33   ®...
  • Page 9 Appendix B: Regulatory and Compliance Information ......... 62   Appendix C: LED Decoder .................. 63   Appendix D: Getting Help ................... 69   Warranty Information ..................... 69   ® Appendix E: Intel Server Issue Report Form ............. 70   ® Intel Server System H2000WP Family Service Guide...
  • Page 10 ® Figure 5. Rear View of Intel Server System H2000WP with Compute Node Numbering ... 5   ® Figure 6. HDD array scheme on Intel Server System H2312WP ..........5   ® Figure 7. HDD array scheme on Intel Server System H2216WP ..........5  ...
  • Page 11 Figure 54. Unscrewing IOM Assembly ..................32   Figure 55. Removing IOM Assembly from Chassis ..............33   Figure 56. Removing IO Module from Assembly ................. 33   ® Figure 57. Installing the Intel RMM4 Lite ..................34   ® Figure 58. Installing the Intel Storage Upgrade Key ..............
  • Page 12 List of Tables List of Tables ® Table 1. Intel Server System H2000WP family product list ............... v Table 2. Server System References....................... v ® Table 3. Intel Server System H2000WP Feature Summary ................ 1 Table 4. Hard Disk Drive Options ......................10 ®...
  • Page 13 List of Tables <This page is intentionally left blank.> ® Intel Server System H2000WP Family Service Guide xiii...

  • Page 15: Server System Features

    Server System Features 1 Server System Features ® This chapter briefly describes the main features of the Intel Server System H2000WP family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems.
  • Page 16 S2600WPQ and S2600WPF: Four PCIe Gen III x16 riser slots  Riser slot 1 support PCIe Gen III x16 Riser with LP PCIe add-in card  Riser slot 2 supports PCIe Gen III x 16 Riser or x 8 Riser (for Intel ®...

  • Page 17: Server System Components

     Intel ® RAID C600 Upgrade Key support providing optional expanded SATA/SAS RAID capabilities  Onboard ServerEngines* LLC Pilot III* Controller  Support for Intel ® Remote Management Module 4 Lite solutions  Intel ® Light-Guided Diagnostics on field replaceable units Server Management ...

  • Page 18: Figure 2. Intel Server System H2000Wp Overview (H2312Wp As Demonstrated)

    Figure 2. Intel Server System H2000WP Overview (H2312WP as demonstrated) ® There are two configurations of hard disk drives for H2000WP family. Figure 3. Front View of Intel Server System H2312WP with 12x3.5" HDD bays ® Figure 4. Front View of Intel Server System H2216WP with 16x2.5"...

  • Page 19: Front Panel

    ® Each Compute Node has dedicated Hard Disk Drive array based on backplane controller design. Below are schemes for HDD array in correspondent to Compute Node. Figure 6. HDD array scheme on Intel Server System H2312WP ® Figure 7. HDD array scheme on Intel Server System H2216WP ®...

  • Page 20: Back Panel

    NIC port 1 (RJ45) Status LED NIC port 2 (RJ45) Dual port USB connector DB15 video out QSFP Connector InfiniBand* status and Diagnostic ID LED Figure 9. Back Panel Feature Identification per Compute Node ® Intel Server System H2000WP Family Service Guide...

  • Page 21: Server Board Components

    2x3 PWR connector (2 total) IPMB connector Status and ID LED Integrated BMC Bridge board VGA out Riser Slot 1 (PCIe connector Gen3x16) Figure 10. Server Board S2600WPQ Connector and Component Locations ® Intel Server System H2000WP Family Service Guide...

  • Page 22: Intel ® Light-Guided Diagnostics

    Diagnostic LED Group QSFP Link/Activity LED ® Figure 11. Intel Light-Guided Diagnostic LEDs - Server Board The server system contains the following diagnostic LEDs, each providing the following functions: Section A – POST Code Diagnostic LEDs on the server board change color or state (off, green, red, and amber) according to the POST sequence.

  • Page 23: System Jumpers

    J1E1: BIOS Recovery Normal Normal mode Mode Recovery BIOS in recovery mode J1D5: BIOS Default Normal Normal mode Clear BIOS BIOS settings are reset to factory default Settings Figure 12. Configuration Jumpers ® Intel Server System H2000WP Family Service Guide...

  • Page 24: Hard Disk Drive Carriers

    H2216WP/H2216WPQ 2.5'' ® Note: 1. SAS drives are only supported when proper Intel RAID C600 Upgrade Key is installed. 2. Drives can consume up to 17 watts of power each. Drives must be specified to run at a maximum ambient temperature of 45°C.

  • Page 25: Figure 14. 12 X 3.5-Inch Hard Drive Backplane Components (Front View)

    2-Blade Compute Node Power connector for Node 2 Figure 15. 12 x 3.5-inch Hard Drive Backplane Components (Rear View) 16 x 2.5-inch Hard Drive Backplane SATA/SAS connectors for Node 1 SATA/SAS connectors for Node 2 ® Intel Server System H2000WP Family Service Guide...

  • Page 26: Advanced Management Options

    It also provides Remote KVM Redirection and USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server. ® For instructions on installing the Intel Remote Management Module 4 Lite, see Installing and ®...

  • Page 27: Dummy Tray Cover

    The Dummy tray cover is shipped together with chassis. It must be removed before installing computing node tray, or it must be restored if the compute node tray is empty. Figure 18: Dummy Tray Cover ® Intel Server System H2000WP Family Service Guide...

  • Page 28: Hardware Installations And Upgrades

    All references to left, right, front, top, and bottom assume the reader is facing the front of the chassis as it would be positioned for normal operation. ® Note: The Intel Server System H2000WP is shown for illustration purposes; server components with the product family are identical.

  • Page 29: For Cable Connection Inside Node Tray

    3. Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle (see letter B). Figure 20. Removing the Front Bezel Installing the Front Bezel Note: Before installing the bezel, you must install the rack handles. ® Intel Server System H2000WP Family Service Guide...

  • Page 30: Removing And Installing The System Top Cover

    2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the power cord. 4. Remove the screws (see letter A). 5. Lift upwards from B edge (see letter B). ® Intel Server System H2000WP Family Service Guide...

  • Page 31: Installing The System Cover

    Removing and Installing the Compute Node Tray Each Compute Node tray is identical in the chassis. They are designed for either “cold” or “hot” swappable. The Node Tray can only be plugged from rear chassis. ® Intel Server System H2000WP Family Service Guide...

  • Page 32: Removing The Node Tray

    2. Push the Node Tray along the rail until the latch locks in position with a “tick”. Figure 25. Installing the Node Tray Removing and Installing the Redundant Power Supply Unit The system equipped with two CRPS for redundancy. Each of them can be hot swappable. ® Intel Server System H2000WP Family Service Guide...

  • Page 33: Removing The Power Supply Unit

    Figure 27. Installing the PSU Removing and Installing the Node Tray Air Duct Always operate your server system with the air duct in place. The air duct is required for proper airflow within the server system. ® Intel Server System H2000WP Family Service Guide...

  • Page 34: Removing The Air Duct

    Installing the Air Duct Align the front end of air duct to chassis fixture (see letter A). Lower down the rear end of the air duct to fix with a “tick” sound (see letter B). ® Intel Server System H2000WP Family Service Guide...

  • Page 35: Transparent Mylar Installation

    In case IOM carrier on slot2 or PCIe add-in card on riser slot 1 is installed, the transparent Mylar* attached to the air duct must be installed in between add-in card and rear IO bracket for isolation. Figure 30. Transparent Isolation Film for Air Duct ® Intel Server System H2000WP Family Service Guide...

  • Page 36: Removing And Installing Processor

    2. Avoid moving around unnecessarily. Caution: Protective socket cover needs to be removed for proper cooling of the processor; failure to remove the cover could result in damage to the system. ® Intel Server System H2000WP Family Service Guide...

  • Page 37: Figure 32. Installing Processor - Open The Socket Lever

    Processor must align correctly with the socket opening before installation. DO NOT DROP processor into the socket! 4. Remove the Cover. Press the cover to remove it. Save the protective cover. ® Intel Server System H2000WP Family Service Guide...

  • Page 38: Installing Processor Heatsink(S)

    Each heatsink has four captive fasteners and should be tightened in a diagonal manner using the following procedure: 3. Using a #2 Phillips* screwdriver, start with screw 1 and engage screw threads by giving it two rotations and stop (see letter C). (Do not fully tighten.) ® Intel Server System H2000WP Family Service Guide...

  • Page 39: Removing The Processor

    3. Insert the bottom edge of the DIMM into the socket (see letter C). When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place (see letter D). Make sure the clips are firmly in place (see letter E). ® Intel Server System H2000WP Family Service Guide...

  • Page 40: Removing Memory

    Figure 40. Installing Hard Disk Drive – installing 3.5" HDD to carrier 2. With the lever open, insert the hard disk drive assembly into the chassis (see letter A). Push in the lever to lock it into place (see letter B). ® Intel Server System H2000WP Family Service Guide...

  • Page 41: Installing A Hard Disk Drive Into 2.5" Hard Drive Carrier

    Figure 42. Installing Hard Disk Drive – Installing 2.5" HDD to Carrier 2. With the lever open, insert the hard disk drive assembly into the chassis and push in the lever to lock it into place (See letter F). ® Intel Server System H2000WP Family Service Guide...

  • Page 42: Installing And Removing The Pcie Riser Assembly

    2. Plug in the PCIe add-in card to slot on riser (letter C) and fix the card bracket to assembly rear panel (letter B). Figure 45. Installing Riser 1 Assembly 3. Plug in the assembly to riser slot on baseboard (see letter D) and fasten the screw (letter E). ® Intel Server System H2000WP Family Service Guide...

  • Page 43: Removing A Pci Add-In Card

    1. Remove IOM carrier assembly (letter A) by loosing the screws (letter B and C). Figure 47. Removing IOM assembly 2. Remove PCIe riser assembly (letter B) by loosing the screw (letter A) ® Intel Server System H2000WP Family Service Guide...

  • Page 44: On Riser Slot 2

    Installing IOM riser and carrier assembly The IOM riser and carrier assembly are provided as optional accessory. This assembly provides the ® support to Intel RMM4 dedicated NIC port and IO module. 1. Install the riser to bracket by fastening screws in below drawings.

  • Page 45: Figure 50. Installing The Riser To Bracket

    3. Install the whole bracket to IOM riser slot indicated by letter C. Then install rear panel indicated by letter D. Figure 52. Installing Assembly to Riser 4. Fastening the assembly to chassis (letter F) with three screws in letter E and G. ® Intel Server System H2000WP Family Service Guide...

  • Page 46: Removing Io Module

    1. Removing screws marked as letter B and C. Remove IOM assembly from chassis (letter A). Figure 54. Unscrewing IOM Assembly 2. Remove the IO module carrier from the riser as letter D and bracket as letter E. ® Intel Server System H2000WP Family Service Guide...

  • Page 47: Installing And Removing The Intel

    Installing the Intel RMM4 Lite ® Locate the RMM4 Lite connector next to RISER SLOT_2, carefully pick up the Intel RMM4 Lite module, match the alignment pin of the module and the connector on server board, and press to install.

  • Page 48: Installing The Intel Storage Upgrade Key

    4 Port SAS with Intel ESRT2 RAID 0,1, 10 and Intel RSTe RAID 0,1,10 ® ® RKSAS4R5 Yellow 4 Port SAS with Intel ESRT2 RAID 0,1, 5, 10 and Intel RSTe RAID 0,1,10 ® Intel Server System H2000WP Family Service Guide...

  • Page 49: Installing And Removing The Bridge Board

    Hardware Installations and Updates ® Figure 58. Installing the Intel Storage Upgrade Key Installing and Removing the Bridge Board Removing the Bridge Board 1. Release the fixing screws (letter A) on the bridge board. 2. Straightly lift up bridge board to remove from the server board.

  • Page 50: Installing Spare Bridge Board With Sas 6G Solution Option 1

    2. Plug in the card edge of spare bridge board to bridge slot, see letter B of Figure 61. Installing Spare Bridge BoardFigure 3. Align the plastic clip at the front of the board, see letter A. 4. Fasten the bridge board with six screws, see letter C. ® Intel Server System H2000WP Family Service Guide...

  • Page 51: Connecting Mini Sas Cable Between Bridge Board And Raid/Sas Controller

    Connecting Mini SAS Cable between Bridge Board and RAID/SAS Controller 1. Use designated MiniSAS cable shipped with Spare Bridge Board. 2. Plug in Mini SAS cable to the RAID/SAS Controller Card firstly. ® Intel Server System H2000WP Family Service Guide...
  • Page 52 Figure 62. Connecting Mini SAS Cable to RAID/SAS Controller 3. Then plug in MiniSAS cable to the Mini SAS port on the bridge board. Figure 63. Connecting Mini SAS Cable to Bridge Board ® Intel Server System H2000WP Family Service Guide...

  • Page 53: Installing Sas 6G Solution Option 2

    7. Fix the SAS controller module to bridge board and riser slot 2 on baseboard (see letters D and 8. Fasten screws at F, G, and H to fix the rear bracket. ® Intel Server System H2000WP Family Service Guide...

  • Page 54: Installing And Removing The Node Power Docking Board

    1. Disconnect all cables from the NPD board. 2. Remove the four screws to release the NPD board from tray base. 3. Straightly lift up the NPD board to remove from the tray base. ® Intel Server System H2000WP Family Service Guide...

  • Page 55: Installing The Npd Board

    Figure 68. Installing the NPD board Installing and Removing the Fan set in node tray Removing the Fan set 1. Disconnect Fan cable from the NPD board. 2. Remove Fan set from dock. ® Intel Server System H2000WP Family Service Guide...

  • Page 56: Installing The Fan Set

    5. Remove PCIe Riser on Slot 1, See Figure 45 6. Remove IO Module carrier on Slot 2 if there is any, See Figure 47 7. Disconnect Cables from Server Board. Figure 71. Removing cable connections from server board ® Intel Server System H2000WP Family Service Guide...

  • Page 57: Installing Server Board

    Figure 72: Removing server board Installing Server Board 1. Put server board in node tray and fix the screws Figure 73: Inserting cable connector to server board 2. Reconnect all cable connection to server board ® Intel Server System H2000WP Family Service Guide...

  • Page 58: Replacing The Backup Battery

    Kassera använt batteri enligt fabrikantens instruktion. Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. 1. Locate the battery on the server board. ® Intel Server System H2000WP Family Service Guide...

  • Page 59: Installing And Removing The 2.5" Backplane Board

    3. Straightly lift up the backplane board to remove from the chassis holder. Figure 76. Removing the 2.5" Backplane Board Installing the 2.5" Backplane board 1. Place the backplane board into the clamps on chassis base. ® Intel Server System H2000WP Family Service Guide...

  • Page 60: Installing And Removing The 3.5" Backplane Board

    1. Disconnect all cables from the backplane board. 2. Remove the three screws to release the backplane board from chassis. 3. Straightly lift up the backplane board to remove from the chassis holder. ® Intel Server System H2000WP Family Service Guide...

  • Page 61: Installing The 3.5" Backplane Board

    1. Place the backplane board into the clamps on chassis base. Figure 80. Align the Backplane to the Clamps on the Chassis Base 2. Secure the backplane board with three screws (see letter B). ® Intel Server System H2000WP Family Service Guide...

  • Page 62: Installing And Removing The Power Distribution Board

    2. Remove power cables and PMBus cable between PDB and backplane. 3. Release the four screws of upper PDB board and remove it. Figure 82. Removing the upper PDB 4. Release the four screws of lower PDB board and remove it. ® Intel Server System H2000WP Family Service Guide...

  • Page 63: Installing The Pdb

    Figure 84. Installing the lower PDB 3. Connect the power cables and PMBus cable to lower PDB. 4. Install the upper PDB and secure with four screws. Figure 85. Installing the upper PDB ® Intel Server System H2000WP Family Service Guide...

  • Page 64: Replacing The Front Control Panel Board

    2. Disconnect the cable from the control panel board. Figure 87. Disconnecting Control Panel Cable 3. Loosen and remove the two screws from the back of control panel board, so the board can be removed. ® Intel Server System H2000WP Family Service Guide...

  • Page 65: Installing Front Control Panel Board

    Figure 88. Removing Control Panel Board Installing Front Control Panel Board 1. Install front control panel board to the panel shell. Figure 89. Installing Control Panel Board 2. Connect the cable to the front panel board. ® Intel Server System H2000WP Family Service Guide...

  • Page 66: Rack Mounting The Chassis

    Rack Mounting the Chassis Mounting the Chassis to Rack ® The slide rail kit, which is bundled with Intel Server System H2000WP family, is packed in the same shipping box together with the chassis. Following are the steps to install chassis to rack: 1.

  • Page 67: Figure 93. Installing Slides To The Rack

    Hardware Installations and Updates Figure 93. Installing Slides to the Rack 3. Install inner members to chassis. Figure 94. Installing Inner Member to the Chassis 4. Install chassis to fixed slides. ® Intel Server System H2000WP Family Service Guide...

  • Page 68: Removing The Chassis From Rack

    Removing the Chassis from Rack Following the below steps to remove the chassis from Rack. 1. Extend slides. Figure 96. Extending Slides to Remove the Chassis 2. Remove Inner Member from Chassis ® Intel Server System H2000WP Family Service Guide...

  • Page 69: Figure 97. Removing The Inner Member From The Chassis

    Hardware Installations and Updates Figure 97. Removing the Inner Member from the Chassis ® Intel Server System H2000WP Family Service Guide...

  • Page 70: Server Utilities

    To enter the BIOS Setup using a keyboard (or emulated keyboard); press the <F2> function key ® during boot time when the OEM or Intel logo is displayed. The following message is displayed on the diagnostics screen and under the Quiet Boot logo screen: Press <F2>...

  • Page 71: Setup Screen Menu Selection Bar

    In the Option Values entries, the text for default values is shown with an underline. These values do not appear underline on the BIOS Setup screen. The underlined text in this document is to serve as a reference to which value is the default value. ® Intel Server System H2000WP Family Service Guide...

  • Page 72: Map Of Screens And Functionality

    Processor Configuration   Memory Configuration Memory RAS and Performance  Configuration Mass Storage Controller  Configuration  PCI Configuration  Serial Port Configuration  USB Configuration System Acoustic and Performance  Configuration ® Intel Server System H2000WP Family Service Guide...
  • Page 73  Floppy Order  Network Device Order  BEV Device Order  Add EFI Boot Option  Delete EFI Boot Option Boot Manager Screen (Tab) Error Manager Screen (Tab) Exit Screen (Tab) ® Intel Server System H2000WP Family Service Guide...

  • Page 74: Appendix A: Technical Reference

    Non-palletized free fall in height 24 inches (40 lbs to < 80 lbs) Vibration, unpackaged 5 Hz to 500 Hz, 2.20 g RMS random ® +/-12 KV except I/O port +/- 8 KV per Intel Environmental test specification ® Intel...
  • Page 75 Appendix A: Technical Reference Parameter Limits System Cooling Requirement in BTU/Hr 1200 Watt Max – 4095 BTU/hour 1600 Watt Max – 5459 BTU/hour ® Intel Server System H2000WP Family Service Guide...

  • Page 76: Appendix B: Regulatory And Compliance Information

    Appendix B: Regulatory and Compliance information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/p/en_US/support/server/. ® Intel Server System H2000WP Family Service Guide...

  • Page 77: Appendix C: Led Decoder

    The LEDs are decoded as follows: Table 11. POST Progress Code LED Example Upper Nibble LEDs Lower Nibble LEDs LEDs LED #7 LED #6 LED #5 LED #4 LED #3 LED #2 LED #1 LED #0 ® Intel Server System H2000WP Family Service Guide...

  • Page 78: Table 12. Diagnostic Led Post Code Decoder

    0xEDh Unsupported or invalid DIMM configuration (system halted) 0xEBh DIMM with corrupted SPD data detected (system halted) QuickPath Interconnect (QPI) 0xA0h QPI Initialization 0xA1h QPI Initialization 0xA2h QPI Initialization 0xA3h QPI Initialization ® Intel Server System H2000WP Family Service Guide...
  • Page 79 Hot Plug PCI controller initialization 0x53h Reserved for PCI bus 0x54h Reserved for PCI bus 0x55h Reserved for PCI bus 0x56h Initializing USB host controllers 0x57h Detecting USB devices 0x58h Resetting USB bus ® Intel Server System H2000WP Family Service Guide...
  • Page 80 Enabling the mouse 0x9Ch Reserved for mouse Serial Port 0xA8h Resetting the serial port 0xA9h Disabling the serial port 0xAAh Detecting the presence of the serial port 0xABh Clearing serial port buffer ® Intel Server System H2000WP Family Service Guide...
  • Page 81 Early Platform Initialization 0xF3h PEI Modules initialized Driver eXecution Environment (DXE) Core 0xE4h Entered EFI driver execution phase (DXE) 0xE5h Started dispatching drivers 0xE6h Started connecting drivers DXE Drivers 0xE7h Waiting for user input ® Intel Server System H2000WP Family Service Guide...
  • Page 82 Loading crisis recovery capsule 0x35h Handing off control to the crisis recovery capsule 0x36h Begin crisis recovery 0x3Eh No crisis recovery capsule detected 0x3Fh Crisis recovery capsule failed integrity check of capsule descriptors ® Intel Server System H2000WP Family Service Guide...

  • Page 83: Appendix D: Getting Help

    — Server and chassis accessory parts list for ordering upgrades or spare parts — A searchable knowledgebase to search for product information throughout the support site If you are still unable to obtain a solution to your issue, send an email to Intel’s technical support center using the online form available at http://supportmail.intel.com/scripts-emf/welcome.aspx.

  • Page 84: Appendix E: Intel Server Issue Report Form

    ® Appendix E: Intel Server Issue Report Form ® Appendix E: Intel Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case#: ® Intel...
  • Page 85 (1U, Passive w/air ducting, Active w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI- Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot...
  • Page 86 ® Appendix E: Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows Server 2003*, Service pack 1, OEM CD):...
  • Page 87 ® Appendix E: Intel Server Issue Report Form Troubleshooting tried: Steps to replicate the issue: ® Intel Server System H2000WP Family Service Guide...
  • Page 88 Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.

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