Collecting Data Log Files - Creo Color Controller C-80 Technical Manual

4.4.11 Collecting Data Log Files

Hardware Error Messages
Message
FusionRA load
failure. Reboot
the system.
Software Error Messages
Message
Failed to spool
the file during
job submission
Failed to locate
the thumbnail for
element <name of
element> in the
job <job name>
Wrong striping
configuration—
reboot the
computer and
configure the
striping
Connection Error Messages
Message
Ethernet
connection
failure
The data logs collection feature enables you to collect log files from both the Color
Controller C-80 software and system board.
When troubleshooting a problem in the system, you may be requested to recreate
the problem with the data log collection tool enabled and send the trace results to
your service representative.
Recovery Action
1. Check that the FusionRA board is seated
correctly and restart the system.
2. Run the diagnostics test.
3. If the error message still appears, replace
the board.
Recovery Action
Check the image disk space and free disk
space, if required.
Repeat the RIP process.
Re-create striping. See Disk Striping on
page 77.
Recovery Action
1. Check the cable connections.
2. Restart the client workstation computer
and the Color Controller C-80.
3. Check the communication parameters in
the client workstation computer and the
Color Controller C-80.
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