Troubleshooting - Creo Color Controller C-80 Technical Manual

4.4

Troubleshooting

This section lists the possible results of the diagnostics test and the recovery
actions.
Symptom Recovery Action
FusionRA 1. Verify that the FusionRA board is correctly seated.
board fails the
2. Verify that the memory tests passed. If one or both
test.
memory tests failed, replace the failed memory
module and run the FusionRA test again.
3. If the FusionRA test fails again, replace the
FusionRA board.
The Input 1. Verify that the FusionRA board is correctly seated.
Memory fails
2. If the input memory fails again, replace the
the test.
FusionRA board.
The Output 1. Verify that the FusionRA board is correctly seated.
Memory fails
2. If the output memory fails again, replace the
the test.
FusionRA board.
The first group of troubleshooting procedures relate to the three main situations:
•
The Color Controller C-80 does not turn on.
•
The Color Controller C-80 turns on, but the operating system does not initialize.
•
The Color Controller C-80 turns on, the operating system initializes but fails to
execute commands.
The next set of troubleshooting procedures relate to:
•
Memory, expansion enclosure, monitor, and common problems
•
Ethernet printer cable faults
•
Temperature and general power checkouts
•
Handling error messages
•
Collecting data log files
•
Formatting image disks
•
Disk striping
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