Civco ASTRA Manual

Error
Error Code Description
Code
01
HLD has not reached fill
or level
02
03 Rinse water has not
reached fill level
20 Unexpected fluid in
disinfection chamber
21 Level sensors were
activated at same time
during fill
22 HLD Bottle removed
unexpectedly during
disinfection cycle
28
Probe inserted
inappropriately
29 Probe removed
inappropriately
30
Disinfection Door left open
too long
31 MRC result (Pass/Fail) not
entered
90 USB Error
If you experience other Error Codes or the corrective action solutions above did not work, please contact CIVCO Medical Solutions.
W0013_D
ASTRA® Error Codes
Probable Cause
HLD Bottle may not be connected
HLD Bottle may be low
Water inlet line may be disconnected /
shutoff
Water inlet line may be cracked
Water filter may be disconnected
Water pressure may be low
Fluid has been detected in disinfection
chamber when it should be empty
Infrequent Use
HLD bottle should not be removed unless you
are replacing the bottle
Probe was inserted or microswitch activated
prior to scanning probe ID
Probe was removed after probe ID was
scanned, inserted, and door closed before
cycle was complete.
Door left open for more than 2 minutes
during the HLD fill of the chambers.
MRC result was not entered during HLD soak
time
Main program temporarily "busy"
service@civco.com
Phone:
(800) 445-6741
(319) 248-6757
Turn machine off, disconnect / reconnect HLD
bottle.
If bottle is not filled more than ¾ full, replace
bottle referring to the "Replace HLD Bottle" Menu
Option. Instructions below.
Turn machine off, disconnect / reconnect water
line.
Turn machine off, ensure fitting is not cracked.
Turn machine off, disconnect / reconnect water.
Ensure water pressure is between 30-50psi.
If chamber is empty, press Enter to clear the error
and run cycle again.
If chamber is full, turn machine off, disconnect /
reconnect drain line.
Press Enter to clear error and run cycle again.
If bottle is removed, then replace the same bottle
back in the system.
If bottle is not removed, clear the error. When
placing the HLD bottle back into machine, hold
the bottle against the bottle detector with one
hand and firmly connect with the other hand to
avoid an Error 22.
Press Enter to clear error and run cycle again.
If error occurs on ASTRA VR unit, wipe down the
visual cable sensors with a dry cloth to remove
any dust or debris.
Press Enter to clear error and run cycle again.
Press Enter to clear error and run cycle again.
Press Enter to clear error and run cycle again.
Press Enter to clear error and try downloading log
file again.
Email:
Corrective Action