Motorola MG8702 Quick Start Manual page 16

What if my MG8702 has been working, then stops working?
• First turn your MG8702 off for at least 8 seconds, then on, to
see if that fixes the problem.
• If the MG8702's lights don't come on, check that the modem is
getting power from its power adapter and that the MG8702's
power button is on.
• Check your MG8702 cables.
• Check with your service provider. Sometimes there's a service
outage or some other service issue. Sometimes a service
outage also affects your TV service, so check that.
What if I'm getting Internet service but my speed is
disappointing?
• Be sure you know what speed you're paying for.
• Check your MotoManage App to view each device's speed and
WiFi signal strength and to run Internet speed tests to check
for bottlenecks. [Note that MotoManage may be limited in
reporting speeds above 500Mbps. It will report these higher
speeds as about 500Mbps.]
• If you don't have the app, check the speed with a computer
plugged into one of the modem's Ethernet ports. Use one of the
tools found when you search the phrase: broadband speed test.
Make sure your computer's LAN port supports gigabit rates
(1000BT or GE). You will need this LAN port speed if you want that
computer to achieve service speeds of 100 Mbps or greater.
• If you get good speed when your computer is plugged into the
modem, you may have a wireless problem. In that case, please
re-read the wireless router section.
• Some video streaming services get bottlenecked, especially at
busy times such as after dinner. See whether you have the
speed problem at other times.
• Try connecting your MG8702 nearer to where the coaxial cable
comes into your home. This lets you see whether your home's
cabling is a problem.
• If you're using a splitter with your MG8702, try the MG8702 without
the splitter to see if that helps. If it does, you may need to get a
better splitter, one with a top frequency of at least 1,000 MHz.
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