VeriFone MX 800 Series Troubleshooting Manual
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VeriFone MX 800 Series Troubleshooting Manual

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MX 800 Series
Troubleshooting Guide

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Summary of Contents for VeriFone MX 800 Series

  • Page 1 MX 800 Series Troubleshooting Guide...
  • Page 2 MX 800 S ERIES ROUBLESHOOTING UIDE...
  • Page 3 ID, Electronic Journal On-site, Ruby Card, MX870, MX860, MX850, MX830, Omni, Verix, ZONTALK, VeriTalk, VeriShield, TXO, and VisualPayments Suite are trademarks of VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names are the properties of their respective holders.
  • Page 4 MX 800 S ERIES ROUBLESHOOTING UIDE...

  • Page 5: Table Of Contents

    H AP T ER VeriFone Service Return a Terminal for Service........7 and Support .
  • Page 6 MX 800 S ERIES ROUBLESHOOTING UIDE...

  • Page 7: Display Is Blank

    HAPTER Troubleshooting During normal, day-to-day operation of your MX 800 Series terminal, it is possible for minor malfunctions to occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of MX 800 Series terminals.
  • Page 8 This procedure does not apply to the MX 830 terminal without touch screen. touch screen The MX 800 Series terminal requires a touch screen calibration at the time of NOTE installation. The terminal should be powered on and allowed to stabilize at normal operating temperature;...

  • Page 9: Application Will Not Start

    If the application does not start (the System Mode screen displays after power Not Start up), do one of the following: • If an application has not been loaded into the MX 800 Series terminal, refer to the MX 800 Family Reference Manual (P/N 23754) for instructions for downloading the application. •...

  • Page 10: Communications Port Does Not Work

    Work Check whether the device connected to the port of the multiport cable of the MX 800 Series terminal has power and is functioning correctly. If possible, perform a self-test on the device. The cable connecting the optional device to the MX 800 Series terminal’s communications port may be defective.

  • Page 11: Transaction Fails To Process

    To check the most likely causes, follow the steps below. Step 1: Check the Make sure that you are swiping cards correctly with the MX 800 Series magnetic card terminal. For the MX 800 Series terminal reader, the black, magnetic stripe reader on the card should face down and towards the screen.

  • Page 12: No Response From The Stylus

    Detecting Devices used to deactivate magnetic labels can cause electro-magnetic Excessive EMI interference (EMI) that could interfer with the MX 800 Series terminal. You can Fields use the MX 800 Series terminal’s Diagnostic mode to sense and visually indicate the presence of a disruptive strength EMI field.

  • Page 13: Return A Terminal For Service

    HAPTER VeriFone Service and Support Return a The following procedure describes how to return one or more MX 800 Series Terminal for terminals for repair or replacement (U.S. customers only). For MX 800 Series Service terminal problems, contact your local VeriFone representative or service provider.
  • Page 14 You will be issued MRA numbers and the fax or email will be returned to you. NOTE One MRA number must be issued for each group of MX 800 Series terminals returned to VeriFone. Describe the problem. Provide the shipping address where the repaired or replacement unit must be returned.
  • Page 15 NDEX power-cycling repair application replacement does not start service and support restarting touch screen, calibrating transaction failure, troubleshooting battery test troubleshooting transaction failure captured signature, gap in communications parameters communictions port connection display blank not responding encryption keys DUKPT Master Key Merchandise Return Authorization MX800 Series service and support...
  • Page 16 MX 800 S ERIES ROUBLESHOOTING UIDE...
  • Page 17 MX 800 S ERIES ROUBLESHOOTING UIDE...

  • Page 18: Troubleshooting Guide

    VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: 408-232-7800 www.verifone.com MX 800 Series Troubleshooting Guide...

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