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Table of Contents
Troubleshooting
Related Manuals for VERITAS NetBackup Series
Summary of Contents for VERITAS NetBackup Series
- Page 1 NetBackup™ Appliance Safety and Maintenance Guide Release 3.0...
- Page 2 Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This product may contain third party software for which Veritas is required to provide attribution to the third party (“Third Party Programs”). Some of the Third Party Programs are available under open source or free software licenses.
- Page 3 Include the document title, document version, chapter title, and section title of the text on which you are reporting. Send feedback to: APPL.docs@veritas.com You can also see documentation information or ask a question on the Veritas community site: http://www.veritas.com/community/ Veritas Services and Operations Readiness Tools (SORT) Veritas Services and Operations Readiness Tools (SORT) is a website that provides information and tools to automate and simplify certain time-consuming administrative tasks.
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Page 5: Table Of Contents
Contents Chapter 1 General safety guidelines ..........7 Overview ..................7 Product safety information ............... 8 Symbol conventions ............... 8 Identifier conventions ..............9 High-voltage precautions ............... 10 ESD (Electrostatic Discharge) ............11 Combustible gas ................12 Batteries ..................12 Lasers .................. - Page 6 Contents...
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Page 7: General Safety Guidelines
■ Optical fibers ■ Product documentation ■ Overview This document provides safety and maintenance information for the following hardware: NetBackup 5220/5230/5240 (52xx) Appliances ■ Veritas 3U16 24TB/36TB Storage Shelf ■ Veritas 2U12 49TB Storage Shelf ■ NetBackup 5330 Appliance ■... -
Page 8: Product Safety Information
General safety guidelines Product safety information NetBackup 5330 Primary Storage Shelf/Expansion Storage Shelf ■ Information applies to all products except where it is specifically noted. Product safety information This document applies to boards, the chassis, and installed peripherals. To prevent bodily injury, electrical shock, fire, and equipment damage, read this document carefully. -
Page 9: Identifier Conventions
General safety guidelines Identifier conventions Warning symbols (continued) Table 1-1 Symbol Description Indicates a hazard with a medium or a low level of risk, that can result in minor or moderate injury. Indicates a potentially hazardous situation, which if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results. -
Page 10: High-Voltage Precautions
General safety guidelines High-voltage precautions Warning and safety identifiers (continued) Table 1-2 Identifier Descriptions Power warning identifier. You must shut off all power sources when turning off a device. Identifier for reading the manual. You must read the manual before operating a device. -
Page 11: Esd (Electrostatic Discharge)
General safety guidelines ESD (Electrostatic Discharge) Improper operation on a high-voltage power supply may result in fire and electric shock. To connect and route the AC cables through a certain area, you must follow standard rules and regulations. Personnel must have an up-to-date certificate for operating high voltage and AC power devices. -
Page 12: Combustible Gas
See “Batteries” on page 12. Batteries Follow the safety precautions for operating lithium (Li-ion) batteries against personnel and device damage during installation and maintenance of Veritas products. Be sure that you use correct replacement batteries. Otherwise, an explosion may occur. -
Page 13: Lasers
General safety guidelines Lasers See “Lasers” on page 13. Lasers When you install and maintain equipment, observe standard laser safety precautions to prevent personnel injury or device damage. The laser that is emitted by the optical interface board is an invisible infrared ray. This laser can cause permanent damage to eyes. -
Page 14: Product Documentation
General safety guidelines Product documentation Non-woven lens tissue ■ Special compressed gas ■ Cotton stick (medical cotton or long fibre cotton) ■ Special magnifier for optical connectors ■ When replacing a fibre, cap the connector of a fibre that is not used. Avoid bending or wrapping fibers around narrow or sharp objects. -
Page 15: Detailed Safety Guidelines
The following devices are EIA-310 compliant. NetBackup 5230 Appliance ■ NetBackup 5240 Appliance ■ NetBackup 5330 Appliance ■ Veritas 3U16 24TB Storage Shelf ■ Veritas 3U16 36TB Storage Shelf ■ Veritas 2U12 49TB Storage Shelf ■ NetBackup 5330 Primary Storage Shelf ■... - Page 16 NetBackup 5220/5230/5330 appliances (depending on power source input current): 100VAC to 127VAC @ 9.2A ■ 200VAC to 240VAC @ 4.4 ■ NetBackup 5240 appliance (depending on power source input current): 110VAC @ 5.05A ■ 220VAC @ 2.53A ■ Veritas 3U16 24TB Storage Shelf/Veritas 3U16 36TB Storage Shelf...
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Page 17: Precautions When Troubleshooting With The Power Turned On
Detailed safety guidelines Precautions when troubleshooting with the power turned on 100VAC to 127VAC ■ 200VAC to 240VAC ■ Veritas 2U12 49TB Storage Shelf: 110VAC @ 5.86 A ■ 220VAC @ 2.93 A ■ NetBackup 5330 Primary Storage Shelf/Expansion Storage Shelf: 200VAC @7.56A to 240VAC @6.3A... -
Page 18: Lifting Heavy Objects
Detailed safety guidelines Lifting heavy objects Lifting heavy objects Only trained and qualified personnel are allowed to lift heavy objects. The following precautions must be taken when you lift heavy objects: Do not stand or come in the way or walk under when heavy objects are lifted. ■... -
Page 19: Maintenance Guidelines
Chapter Maintenance guidelines This chapter includes the following topics: Basic maintenance ■ Maintenance requirements and time frames ■ Maintenance tools ■ Maintenance log ■ Basic maintenance The following sections give information about the general maintenance of the NetBackup hardware. Reasons for maintaining the hardware include the following: Stay aware of general equipment status and current network activity. -
Page 20: Maintenance Tools
Maintenance guidelines Maintenance tools Routine requirements and time frames Table 3-1 Owner Site Maintenance requirement Recommended timeframe Maintenance Device site Check equipment room and device Daily engineers surroundings Check rack cabinet Monthly Check all indicator LEDs on the front Daily for the first week of operation. panel of the device Then you can check weekly. -
Page 21: Maintenance Log
Maintenance guidelines Maintenance log Maintenance diagnostic tools Table 3-2 Tool Function NetBackup Appliance Web Shows the real-time operation of systems and components. Console NetBackup Appliance Shell Checks the running status of the device. Menu Thermometer Measures the temperature of the equipment room. Hygrometer Measures the humidity of the equipment room. - Page 22 Maintenance guidelines Maintenance log Maintenance log Table 3-3 Requirement/parameter Status Comments Maintenance Owner Check the equipment Operating temperature □Normal □Abnormal running in the Operating humidity □Normal □Abnormal environment Fire safety □Normal □Abnormal Dust □Normal □Abnormal Enclosure power □Normal □Abnormal supply Check the Power system □Normal □Abnormal...
- Page 23 Maintenance guidelines Maintenance log Maintenance log (continued) Table 3-3 Requirement/parameter Status Comments Maintenance Owner Check the indicator System power □Normal □Abnormal status indicator status System alarm □Normal □Abnormal indicator Disk online status □Normal □Abnormal indicator Disk read and write □Normal □Abnormal status indicator Power running and □Normal □Abnormal...
- Page 24 Maintenance guidelines Maintenance log Maintenance log (continued) Table 3-3 Requirement/parameter Status Comments Maintenance Owner Checking on the CPU status □Normal □Abnormal NetBackup Appliance Disk status □Normal □Abnormal Shell Menu RAID status □Normal □Abnormal Fan status □Normal □Abnormal Power Supply status □Normal □Abnormal Temperature □Normal □Abnormal...
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Page 25: Troubleshooting
Chapter Troubleshooting This chapter includes the following topics: Appliance-induced shut down ■ Temperature issues ■ Chassis issues ■ Power supply module issues ■ Appliance-induced shut down The terms "protection" or "protected" refer to a power supply that has shut down or locked up. -
Page 26: Chassis Issues
Intake and output vents in the front and rear of the chassis may be blocked or damaged. A visual inspection of all external parts of the chassis is required. If the chassis is damaged, contact Veritas Technical Support for assistance. Photograph the damage for the support engineer. -
Page 27: Power Supply Module Issues
Troubleshooting Power supply module issues See “Temperature issues” on page 25. Power supply module issues The two power supply modules are hot-swappable. However, there must be one functioning power supply in the media server at all times. If a power supply is faulty, order a new power supply quickly. - Page 28 Troubleshooting Power supply module issues...
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Page 29: Index
Index symbols (continued) safety (continued) chassis issues 26 danger 8 identifiers 9 warning 8 electrostatic discharge 11 temperature issues 25 maintenance log 21 reasons 19 task owners 19 tools 20 power supply hot swapping 27 protection mode 25 safety identifiers 9 symbols 10 safety concerns batteries 12...
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