VERITAS NetBackup 5240 Hardware Service Procedure
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VERITAS NetBackup 5240 Hardware Service Procedure

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Veritas Appliance
Hardware Service Procedure
Power cable replacement: NetBackup 5240 Appliance and
NetBackup 5240 Storage Shelf
Document Number: 175
Version: 4.0 (07/04/16)

Purpose

This document describes the process for replacing the power cable to the NetBackup 5240 Appliance
and the NetBackup 5240 Storage Shelf.

Affected Models

NetBackup 5240 Appliance

The NetBackup 5240 Appliance is a hardware and software storage system that can scale to 220 TB
of available backup capacity. It consists of a NetBackup 5240 Appliance and up to four optional
NetBackup 5240 Appliance Storage Shelves. By itself, the 2U NetBackup 5240 Appliance offers
internal data storage from 4TB to 27TBs, depending on the storage configuration you purchase. When
additional storage is required, you can attach up to four 2U storage shelves to the NetBackup 5240
Appliance. Each NetBackup 5240 Appliance Storage Shelf offers 49TBs of backup storage capacity.
Attaching four storage shelves offers 196TBs of storage, in addition to the internal storage that is
available with the NetBackup 5240 Appliance.
SAS-3 cables are used to connect the NetBackup 5240 Appliance to the storage shelves. SAS-3
cables are also used to connect the storage shelves to each other.
Front view of the NetBackup 5240 Appliance
Figure 1
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Summary of Contents for VERITAS NetBackup 5240

  • Page 1 Affected Models NetBackup 5240 Appliance The NetBackup 5240 Appliance is a hardware and software storage system that can scale to 220 TB of available backup capacity. It consists of a NetBackup 5240 Appliance and up to four optional NetBackup 5240 Appliance Storage Shelves. By itself, the 2U NetBackup 5240 Appliance offers internal data storage from 4TB to 27TBs, depending on the storage configuration you purchase.
  • Page 2 NetBackup 5240 Storage Shelf The NetBackup 5240 Storage Shelf is a 2U12 drive enclosure that contains twelve 6TB 7200 rpm SAS hard disk drives. Available backup storage capacity of the storage shelf is 49TBs. Each disk drive can be accessed from the storage shelf's front panel.
  • Page 3 Similarly before replacing a NetBackup 5240 Storage Shelf power cable, ensure that one of the power cables to each storage shelf must be operating at all times. If both power cables must be removed at the same time on the storage shelf, ensure that there are no I/O operations on the appliance in progress, and then turn off the storage shelf.
  • Page 4 Have the customer take you to the unit with the failed component. • Verify the NetBackup 5240 Appliance serial number. The serial number begins with the letters VTAS, and is located on a label on the rear panel of the appliance.
  • Page 5 SH. If you want to remove the faulty power cable from the NetBackup 5240 Appliance, do the following: Warning: Swap one power cable at a time only. If you need to remove both power cables, make sure that the appliance is turned off before you proceed.
  • Page 6 Connect the other end of the cord to the appropriate AC power source as defined by the customer. If you want to install the replacement power cable for the NetBackup 5240 Storage Shelf, do the following: Do the following in the order listed: •...
  • Page 7 Contact the customer and confirm that they are satisfied with the repair. If the customer is not available, contact Veritas Support. After completing the hardware replacement procedures, Veritas recommends that you do the following: • Remove all boxes and shipping containers from the installation area.

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