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Veritas Appliance
Hardware Service Procedure
Rail Replacement: 5240/5250 Appliance
Document Number: 179
Version: 4.1 (05/04/2020)
Purpose
This document describes the process for replacing the rails that hold the 5240 and 5250 Appliance
in the rack.
Affected appliance models
5240 Appliance
5250 Appliance
Electrical Safety
The static discharged by human bodies can damage static-sensitive components on the boards.
When installing and maintaining the equipment, observe appropriate electrostatic safety precautions
to prevent personnel injuries or device damage.
When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge
(ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist
strap, and ESD-preventive clothes to avoid personnel injury or device damage.
To prevent damage to the device, pay attention to the following during operations:
Do not touch devices with bare hands because ESD from the human body may damage the
electrostatically sensitive elements on a board.
When dealing with the server or any of the internal components, wear an ESD-preventive wrist
strap, ESD-preventive gloves, and ESD-preventive suit.
About replacing the 5240 and 5250 Appliance rails
This document describes how to replace the rails that hold the 5240 and 5250 Appliance in the rack.
Make sure that you have a large, level, ESD-compliant work surface on which to set the appliance
and spare parts.
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Summary of Contents for VERITAS 5240

  • Page 1 About replacing the 5240 and 5250 Appliance rails This document describes how to replace the rails that hold the 5240 and 5250 Appliance in the rack. Make sure that you have a large, level, ESD-compliant work surface on which to set the appliance...
  • Page 2 HSP #179: Rail Replacement Warning: The appliance weighs in excess of 52 lbs (24 kg). Use appropriate tools and techniques to lift and move the appliance. Make sure that the appliance does not destabilize the rack when it is pulled forward. Note: If the appliance has attached storage shelves, they need to be disconnected from the appliance while the appliance is serviced.
  • Page 3 HSP #179: Rail Replacement Warning: You should never perform a hard shutdown by using the power button to turn off the NetBackup Appliance. Using the power button to turn off the NetBackup Appliance can cause data corruption to occur. Verify that the appliance is shut down. The following indicate if the appliance is ready for service: •...
  • Page 4 HSP #179: Rail Replacement Pull both white tabs to release the inner rails from the outer and the intermediate rails and slide the appliance out. Warning: The appliance weighs in excess of 52 lbs (24 kg). Use appropriate tools and techniques to lift and move the appliance.
  • Page 5 HSP #179: Rail Replacement At the rear of one of the rails, locate the blue tab that secures the rail in place. Lift the tab to unlock the rail. Pull the pins out of the rack holes at the front and the back of the rail to fully remove it from the rack.
  • Page 6 HSP #179: Rail Replacement Repeat the process with the other rail. Installing the new rails To install the new rails Examine the rack and the appliance for any potential damage before you attempt to install the new rails. If the rack and the appliance are free of damage, continue with the next step. Identify the left and the right rails.
  • Page 7 HSP #179: Rail Replacement Pull the white tabs forward to release the inner rails from the outer and the intermediate rails. Install the inner rails on the appliance by sliding them toward the back of the appliance until they click into place. Starting with one of the rails, align the pins (small circles) on the front of the rail with the rack holes.
  • Page 8 HSP #179: Rail Replacement Fit the pins on the back of the rail in the appropriate rack holes and push until they click into place. Make sure that the lock is behind the rack post. Push the blue tab toward the center of the rack until it clicks to lock the rail in place. Insert the screw and washer from the rail replacement kit to secure the rear of the rail to the rack.
  • Page 9 HSP #179: Rail Replacement Repeat the process with the second rail. 10 Verify that both rails are parallel and fastened securely and that they can pull out to their full extension. Reinstalling the appliance in the rack To reinstall the appliance in the rack Pull the rack rails forward until they are extended far enough that you can place the appliance into the rails.
  • Page 10 Press the Power button on the front panel to start the appliance. After the appliance initializes, verify that the System Status LED on the front panel is off. If the System Status LED is blinking green or is amber, contact Veritas Support.

This manual is also suitable for:

5250