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Summary of Contents for SureCall GuardianA
- Page 1 SureCall GuardianA ™ User and Installation Guide Class A Public Safety BDA for First Responders For technical support: Email: support@surecall.com | Call: 1-888-365-6283 Available Monday – Friday, 7am – 5pm PST Activate your warranty at surecall.com/activate 12.02.2020...
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Page 3: Table Of Contents
Chapter 9: Safety And Compliance ............................ 31 9.1 FCC Compliance ......................................31 Chapter 10: Warranty ................................. 32 10.1 Warranty Periods ......................................32 10.2 Three-Year Product Warranty ..................................32 10.3 Limitations of Warranty, Damages and Liability ............................33 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 4: Chapter 1: Introduction & Overview
CHAPTER 1: INTRODUCTION & OVERVIEW 1.1 Product Overview GuardianA is a Class A, 2-watt, bi-directional amplifier with a maximum gain of 90 dB supporting both the 700 and 800 MHz Public Safety frequency bands. In the majority of cases, newly constructed buildings with considerable size, or existing buildings that increase capacity by expanding the building footprint are required to have signal strength of -95 dBm or better in designated critical areas –... -
Page 5: Optional Accessories
Introduction & Overview 1.5 Optional Accessories SureCall provides many optional features and accessories for the GuardianA Amplifier. Note, some component options are listed in table below. Not all accessories are listed. See your SureCall sales person for all compatible part numbers Outdoor Antenna Options Directional Wide Band 50Ω... -
Page 6: How It Works
1.6 How it Works The GuardianA amplifies signals that reach a building from the nearest radio tower, and from radios inside the building going back to the tower. This compensates for weak reception caused by distance, topography, building structure, etc. The BDA receives the signal from an outside antenna, amplifies that signal, and then rebroadcasts it via antenna(s) inside the building, where it can then be picked up by radios inside. -
Page 7: Chapter 2: Bda Interface & Connections
N Female for OUTSIDE cable and antenna Used to initialize the network connection devices ALARM LEDs Indicate an alarm condition POWER DC 24-30V Connect DC, voltage between 24-30V GROUNDING LUG Grounding lug SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 8: Rf Interfaces (A6 & A1)
Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A5) Pin Number Definition Full Name Color Note Live Wire Black Neutral Wire White Earth Wire Green SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 9: Dc24-30V Interface (A9)
Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A9) Pin Number Definition Full Name Color Note DC Negative pole Black DC Positive pole SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 10: Alarm1 I/O Interface (A3)
Wire Color on Cable Outside VSWR (N.O.) black Outside VSWR (COM) Outside VSWR (N.C.) white RF Module SUM (N.O.) green RF Module SUM (COM) orange RF Module SUM (N.C.) blue yellow SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 11: Rf Module Summary Alarms Trigger Criteria
N.C. N.C. Relay Shown In Non-Alarm Condition for N.C. Alarm Condition for N.C. N.O. N.O. N.C. N.C. Relay Shown In Non-Alarm Condition for N.O. Alarm Condition for N.O. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 12: Vswr Alarm Trigger Criteria
Relay Shown In Non-Alarm Condition for N.O. Alarm Condition for N.O. 2.8 Load Restrictions Alarm Dry Contact Output Restrictions • Maximum switching voltage: 125 VAC, 60 VDC • Maximum switching current: 1A SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 13: Ethernet Interface (A4)
Female Ethernet Port (A4, RJ-45) on BDA 2.10 USB Interface (A7) The USB connector is on top of the GuardianA unit, below the DIP switches, as shown below. Only when initializing the network connection equipment, after initialization unplug the USB cable. -
Page 14: Chapter 3: Planning The Installation
The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna. -
Page 15: Interior Antenna Overview
Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 16: Antenna Separation
If you use a Yagi exterior antenna, you should normally aim it away from all interior antennas, regardless of separation, to prevent oscillation. Antenna Aiming CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH RADIO TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 17: Bda Location
If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall: Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday – Friday Email: support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 18: Chapter 4: Installation
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 19: Interior Antennas
SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 20: Mounting The Bda
BDA. USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE BDA AND/OR POWER SUPPLY. CAUTION: DO NOT PROCEED BEYOND THIS POINT UNTIL THE BDA IS POWERED ON AND NO RED WARNING LIGHTS ARE ILLUMINATED. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 21: Dip Switch Configuration
PS 800 DL DIP switches control 700 band downlink 700 band and 800 band control 800 band downlink uplink ATTENUATION THROUGH SENTRY SOFTWARE IS CUMULATIVE WITH THAT OF THE BOOSTER’S DIP SWITCHES. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 22 ATTENUATION GREATER THAN 25 DB (EITHER MADE BY THE BOOSTER’S DIP SWITCHES OR CUMULATIVE ADJUSTMENTS OF DIP SWITCHES AND SOFTWARE) WILL CAUSE THE AFFECTED BAND TO SHUT OFF AND DISPLAY A SOLID RED LED. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 23: Chapter 6: Testing And Troubleshooting
Testing And Troubleshooting CHAPTER 6: TESTING AND TROUBLESHOOTING 6.1 Band LED Conditions This section will help you interpret the LED indicators on your GuardianA. But first, here are a few configuration and testing points to keep in mind: • If the control light for a specific frequency band is flashing red or red-yellow, try increasing the antenna separation between the inside and outside antennas as much as possible first, then restarting the booster. -
Page 24: Chapter 7: Sentry Configuration & Monitoring
SureCall’s Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization, and ongoing management of your GuardianA BDA. It provides installers with tools for seamless system configurations, and it helps pinpoint malfunctions due to unforeseen changes in the amplifier landscape, such as new towers or repeater systems. Sentry also notifies installers or end users about various parameters via email. -
Page 25: User Registration
USB Connection: Use a USB cable to connect your computer directly to the GuardianA USB port. The USB connection on the GuardianA is accessible by opening the NEMA-4 enclosure. The port is on top of the unit inside the enclosure, as shown below. -
Page 26: Device Registration
Click Apply to finish the configuration. Modify Booster Information. To modify the booster information, right click to access a pop-up menu with the following additional options. Select Edit Booster Info to proceed. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 27 To change the e-mail address where alerts go, enter a new e-mail as shown above and click on Modify. NOTE: IF YOU FORGET YOUR PASSWORD, CLICK FORGOT MY PASSWORD ON THE LOGIN PAGE. THE PASSWORD WILL BE SENT TO YOUR E-MAIL ADDRESS. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 28: Sentry Operation
4. UPLINK PIN / DOWNLINK PIN: These columns show the input power of the uplink and downlink channels. This parameter can only be queried. 5. BANDWIDTH COLUMN: The bandwidth column is used to display the bandwidth of a particular frequency channel- from 12.5K, 25K, 75K SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... - Page 29 This is used to set the bandwidth for a particular channel. The frequency bandwidth can be set to 12.5K, 25K, 75K. Set button applies changes you’ve made within the window. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 30 Once updates are complete on this screen, click the From the dashboard above you can manually adjust the attenuation dB to resolve problems. You can also turn off individual bands. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 31: Chapter 8: Specifications
24 – 30 V Single band Power Consumption Dual band Enclosure Cooling Convection RF Connectors N-Female Operating Temperature °F (°C) -4 to +122 (-20 to +50) Operating Humidity Environmental Class: NEMA-4 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 32: Chapter 9: Safety And Compliance
WARNING: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY SURECALL COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 33: Chapter 10: Warranty
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. -
Page 34: Limitations Of Warranty, Damages And Liability
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warran- ties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. - Page 36 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com...
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