Section 3 - Preparation; Services Available From Ssl; Shipment; Commissioning - Solid State Logic Duality Fuse Installation And Setup Manual

Section 3
Section 3 – Preparation

Services Available From SSL

Shipment

All consoles are available ex-works and can be collected from SSL's headquarters in Begbroke, Oxfordshire, UK.
Packing, crating for airfreight and shipment by specialist carrier can all be arranged at additional cost.
Where delivery is by road and within the EU consoles are normally shipped complete and with legs removed. For all other
shipments consoles will be split into 24-channel sections with legs removed; each section will be crated separately. Note
that trim parts are not normally removed for shipment so care must be taken to protect the trim during reassembly.

Commissioning

Duality Fuse consoles do not include on-site commissioning by an SSL engineer as standard. Commissioning can be
requested at the time of purchase, at additional cost, and is usually expected to take from 2 to 3 days. Consoles above
48 channels and those split for shipment or with corner sections may require an additional 1 day of commissioning time.
Before the console is installed all control room building work must be completed and the environment MUST be clean and
free from dust otherwise the warranty will be rendered invalid. Ancillary equipment, such as power distribution and monitoring
loudspeakers, should be installed and working prior to the commissioning date.
We would recommend that commissioning is specified for consoles that are split for shipment. Unless commissioning
has been included it will be the responsibility of the facility to reconnect the console sections and to re-attach the legs.
You should contact your local SSL office or agent at least four weeks prior to delivery to allocate a commissioning date.

Training

The commissioning time can be extended to allow for up to two days of standard operator training. This is provided at
additional cost and is subject to engineer availability.
Maintenance training may also be arranged, at additional cost.
Training should be requested at time of order. For all training we recommend that no more than five persons attend each
session. If the use of an interpreter is necessary the training period may need to be extended (at additional cost). Note
that travel and subsistence expenses are not normally included. Please contact SSL's Training Department at: support@
solid-state-logic.com.

Factory Warranty

All new systems include a 13 month warranty which commences on the date of shipment. This warranty includes:
• Technical – phone, fax and e-mail – support via your local distributor or office during normal business hours
• Supply of exchange parts*
• Service engineer visits (note that travel and subsistence costs are not covered by the warranty)
• Maintenance software upgrades
* It is not expected that a visit from an SSL engineer will be necessary in the majority of cases where a replacement part is
required. Console sub-assemblies are designed to be easily removable to simplify replacement. There are a useful selection of
maintenance videos viewable on the SSL website (https://www.solidstatelogic.com/) in the Support Help Centre.

Extended Warranty

The warranty period may optionally be extended. The extended cover available can be specified as 'Parts and Labour' or
'Parts Only'. In either case the travel and subsistence costs are not included.
Duality Fuse Installation & Setup Guide
Pre Installation Information
Page 9