Neopost POSTMASTER 6000 Operation Manual
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Neopost POSTMASTER 6000 Operation Manual

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2016
POSTMASTER 6000
OPERATION MANUAL POSTMASTER -6000
NEOPOST
| Box 1126, 171 22 Solna, Sweden

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Summary of Contents for Neopost POSTMASTER 6000

  • Page 1 2016 POSTMASTER 6000 OPERATION MANUAL POSTMASTER -6000 NEOPOST | Box 1126, 171 22 Solna, Sweden...

  • Page 2: Introduction

    OPERATION MANUAL Postmaster - 6000 Introduction This manual is made for the users of the Postmaster - 6000. The purpose of this manual is to give guidelines to operators and administrators using the Postmaster - 6000. In this manual you find amongst others information about safety, test procedures and how to operate the system.

  • Page 3: Table Of Contents

    OPERATION MANUAL Postmaster - 6000 Content Introduction ..........................1 General Safety Issues........................3 Typical use ........................... 3 The 6000 System .......................... 4 Start-up machine Instructions ....................... 5 Operation Procedures ........................6 Maintenance Menu ........................9 Customer tree: ........................... 10 Registration of Company: ......................11 Registration of rate groups: ......................

  • Page 4: General Safety Issues

    Note that some of the components are supplied by third party suppliers and will have their own manuals and instructions. If not so supplied to you during the delivery and/or installation of the MSA- 6000 please contact your Neopost supplier immediately. Typical use Only use the machine in a legal and safe manner.

  • Page 5: The 6000 System

    OPERATION MANUAL Postmaster - 6000 The 6000 System The Postmaster -6000 consist of the following components: 1) Mix Mail Feeder Unit − Automatic feeder of all mail 2) Scale Unit − The scale is used to measure the weight of the mail items 3) Printing Unit −...

  • Page 6: Start-Up Machine Instructions

    Please Note: We recommend that users of this machine read the safety and operating instruction(s) before use of the postmaster 6000 and its components. Before the use of the MSA-6000 the following steps need to be taken in order to correctly start-up the system.

  • Page 7: Operation Procedures

    Explanations of functions and errors see manual ‘User guide 6000 machine’. Note that the explanation which is given is based on test runs done by Neopost and can vary from actual customer information. If something is unclear, please do not hesitate to contact the Neopost service desk.
  • Page 8 OPERATION MANUAL Postmaster - 6000 Choose the account to which the item should be registered on. Select button “Search Account”. 6) Choose the Rate to which the item should be registered on. Select button “Search Rate”. 7) Place envelopes in the feeder. Make shore using the side guide to have a proper feeding.
  • Page 9 OPERATION MANUAL Postmaster - 6000 Handling process/transaction errors • To delete a transaction seen on the grid (last run envelopes), press “ESC” button on keyboard. - Question “Delete record?” is shown. The last run transaction is now deleted. • If error on a transaction and the data is saved in database (customer or rate changed). a.

  • Page 10: Maintenance Menu

    OPERATION MANUAL Postmaster - 6000 Maintenance Menu In this menu rates, customers/accounts, reports and reports are created. To open maintenance menu, start by selecting the icon Depending on login, the user has different rights. Login: Password: To select any of the folders in the registry list, move the arrow with your mouse to the folder you want to review.

  • Page 11: Customer Tree

    OPERATION MANUAL Postmaster - 6000 Customer tree: This is an example of how to add internal charge within a company. On top a Company. Under the company, there are different customer groups. Connected to the customer groups, are the customers. It is the customer that the cost is recorded on.

  • Page 12: Registration Of Company

    OPERATION MANUAL Postmaster - 6000 Registration of Company: In the folder Companies in registry list, you can see all registered companies. Depending on functions, companies are automatically updated by an import guide. To create a new company: • Right click on folder Company •...
  • Page 13 OPERATION MANUAL Postmaster - 6000 Registration of Customer group: A customer groups is the main group for a number of customers. Customer groups are used to obtain costs summed for the number of customers in that customer group for printing. To create a new customer group: •...
  • Page 14 OPERATION MANUAL Postmaster - 6000 Registration of Customer: customer / account where transactions will be stored on the mail registration run. To create a new customer: • Right click on the folder customer. • A new window will appear. • Enter the number of the customer.

  • Page 15: Registration Of Rate Groups

    OPERATION MANUAL Postmaster - 6000 Registration of rate groups: Folder rate group, to group rates in columns shown in the registration menu. To create a new rate group: • Right click on the folder Rate group • A new window will appear. •...

  • Page 16: Registration Of Rate Types

    OPERATION MANUAL Postmaster - 6000 Registration of rate types: Rate type is the setting that determines the color of the background for the rate in the registration menu. For example, blue color is used for first class mail and green for economy letters. Custom colors can easily be created.

  • Page 17: Registration Of Rate Button

    OPERATION MANUAL Postmaster - 6000 Registration of rate button: Group rates on one button in the registration menu. With this function there is possibility to put more rates in the column. To create a new Rate button: • Right click on the folder Rate button. •...

  • Page 18: Registration Of Rate

    OPERATION MANUAL Postmaster - 6000 Registration of rate: In the rate menu all various rates are listed. All rates have a rate number, description, different weight classes and prices. To create a new rate: • Right click on the folder Rate. •...

  • Page 19: Printing Reports

    OPERATION MANUAL Postmaster - 6000 Printing reports Choose print and reports in tool menu. Reporting menu is shown. Depending on report needed a description on the function will be set. Click on dropdown list and choose stored daily report. Press print to show the report on screen Page | 18 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 20 OPERATION MANUAL Postmaster - 6000 Transactions: A transaction is saved when changing customer, rate or closing the registration menu. It will be saved with time, date, rate, company number, price and weight groups. In the folder Transactions, the transactions can be reviewed. Press the left mouse button on the folder, Transactions and current transactions are displayed.

  • Page 21: Cleaning Procedures

    OPERATION MANUAL Postmaster - 6000 Cleaning Procedures Presentation of the Franking machine 1.1. Practical recommendations ..........1.2. Equipment overview............1.3. Equipment connection ..........……… 2. Maintenance of the feeder 2.1. Clear mail jammed............2.2. Clean the accessory belts and rollers…………………………………. 2.3.
  • Page 22 OPERATION MANUAL Postmaster - 6000 1. Presentation of the Franking machine Practical recommendations..........1.1. Equipment overview............1.2. Equipment connection............1.3. Page | 21 Version: 161017/PAL/H:…/kunder/BulgarianPost...

  • Page 23: Practical Recommendations

    OPERATION MANUAL Postmaster - 6000 This section allows you to familiarize yourself with your mailing system. Practical recommendations For an optimal functioning of your franking machine : • The maintenance must be regular (min. once a month) • The machine must be switched off (On/Off) once a week , for example every Friday afternoon and restarted (switch on) on Monday morning Major mis-used to avoid Use the packing only to move the...
  • Page 24 OPERATION MANUAL Postmaster - 6000 1 Equipment overwiew Automatic feeds envelopes of Mixed-mail Feeder different sizes and stick the flap if required. Dynamic Automatically weighs and measure the weighing mail processed through the mailing module system. Print base Prints PPI print on items and labels. Stacker Collects and stacks processed mail.
  • Page 25 OPERATION MANUAL Postmaster - 6000 Equipment connection THIS EQUIPMENT MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact • Do not use ground adaptors. • All connections should be made wth power off. •...
  • Page 26 OPERATION MANUAL Postmaster - 6000 2- Maintenance feeder 2.1. Clear mail jammed………………………………………………..Clean the accessory belts and rollers ........…… 2.2. Clean the mail path sensors............. …..2.3. 2.4. Replace the feeder fingers............…..Page | 25 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 27 OPERATION MANUAL Postmaster - 6000 Clear mail jammed To clear mail jammed in the feeder: 1. Open the cover. 2. Gently remove jammed envelopes. Respect the direction from start to print to remove the envelope. 3. Close the cover. Page | 26 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 28 OPERATION MANUAL Postmaster - 6000 Clean the accessory belts and rollers To clean the accessory belt and rollers: For an optimal efficiency of the machine, cleaning should be proceed at least once a week, or each time when necessary. Use a damp cloth and compressed air. Open the cover.
  • Page 29 OPERATION MANUAL Postmaster - 6000 Clean the mail path sensors Clean the mail path sensors: Use a damp cloth and compressed air. Open the cover Verify the sensors: Markt in yellow below. Wipe them with respect to the direction of the paper. 4.
  • Page 30 OPERATION MANUAL Postmaster - 6000 Replace the feeder fingers Replacement of spare part from S/N MF1202002447 De feeder fingers are type 90 Sh A Spare part A0003974 Spare part A0002367 Important: Before changing fingers, verify that they are worn out on both side. You can simply switch the upper cover of the finger only one time.
  • Page 31 OPERATION MANUAL Postmaster - 6000 To replace a feeder finger rubber pad: Insert the location pin (1) of the pad in the locating hole position (2) at both ends of the feeder finger. Press the rubber pad against the feeder finger until it clips on. Page | 30 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 32 OPERATION MANUAL Postmaster - 6000 3- Maintaining the weighing system 3.1. Clear mail stalled in the dynamic weighing module Page | 31 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 33 OPERATION MANUAL Postmaster - 6000 Clear mail stalled in the dynamic weighing module The weighing platform is optional Do not lean on or leave any object on the dynamic weighing platform as it may alter its weighing accuracy . Open the cover. Gently remove jammed envelopes respecting the direction of the paper circuit.
  • Page 34 OPERATION MANUAL Postmaster - 6000 4- Maintaining the base 1.1. Clear jammed mail in the base ........... 1.2. Clear a label jammed in the base ..........Page | 33 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 35 OPERATION MANUAL Postmaster - 6000 Clear jammed mail in the base To clear stalled mail in the base: Pull the release handle on the lower assembly of the base. Remove gently the jammed envelopes respecting the direction of the paper circuit. If the jammed envelopes can´t be removed, perform the following: Hold the handle opened and push on the inside lever to unlock the base drawer.
  • Page 36 OPERATION MANUAL Postmaster - 6000 Gently tilt the base drawer on the left side and remove it. Remove gently the jammed envelopes respecting the direction of the paper circuit. Pull the base drawer back into place. Shut the base drawer by pushing the jam release handle. Page | 35 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 37 OPERATION MANUAL Postmaster - 6000 Clear a label in the base: To clear a label jammed in the base Try to disengage the blocked label from the top of the dispenser. If not possible, do the following Remove all labels from the dispenser. Check that no label are stuck in the bottom of the dispenser.
  • Page 38 OPERATION MANUAL Postmaster - 6000 5- Maintaining the ink system 5.1. Display ink tank data ..............5.2. Change the ink data ..............5.3. Display print head information ..........5.4. Testing the printing quality ............. 5.5. Clean the printing heads automatically ........Page | 37 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 39 OPERATION MANUAL Postmaster - 6000 The printing system uses an ink jet technology. The ink container is in the printing base and contains the ink required to print the machine operations. The ink tank is specific to the base of the system in which it is installed. Never attempt to install it in another mailing system.
  • Page 40 OPERATION MANUAL Postmaster - 6000 Press on the blue release lever to disengage the ink tank. Pull out the old ink tank. Insert the new ink tank, then push it ubtil you hear the click Close the drawer. The alignment process of the printing heads starts automatically. Page | 39 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 41 OPERATION MANUAL Postmaster - 6000 Display print head information To display the print head information : As supervisor : Press and select the path : > Maintenance > Ink management > Print head information 2. The print head information screen is displayed Page | 40 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 42 OPERATION MANUAL Postmaster - 6000 Test the printing quality To test the printing quality: As supervisor : pres and select the path : > Maintenance > Ink management > Printing quality management The following screen is displayed : Press Printing quality test . The test starts automatically.
  • Page 43 OPERATION MANUAL Postmaster - 6000 Clean the printing heads automatically Clean the printing heads automatically: If the printing quality degrades, do a cleaning of the ink system. As supervisor : Press on And select the path : > Maintenance > Ink level alert > Managing the print quality As supervisor : Press PRINT HEAD CLEANING The cleaning starts automatically.
  • Page 44 OPERATION MANUAL Postmaster - 6000 5- Maintaining the sealer water network 6.1. Fill the sealer bottle ..............6.2. Clean the water filter ..............6.3. Clean the moistening ramp ............Page | 43 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 45 OPERATION MANUAL Postmaster - 6000 The automatic feeder needs water to glue the envelopes. If the system runs out of water, mail processing continues but the envelopes will be poorly sealed. Fill the sealer bottle To add water : Remove the bottle from its base and turn it over. Unscrew the cap and fill the bottle with water up to the limit marks..
  • Page 46 For maximum efficiency of the machine, clean it once a month, or whenever necessary. If the filter is too dirty, you can order another contact the Neopost support. Open the water filter drawer by pulling it towards you. Pull the water filter vertically to disengage it.
  • Page 47 OPERATION MANUAL Postmaster - 6000 Maintaining the sealer water network Make sure the system is switched off before cleaning. To clean the moistening ramp: Open the feeder by pulling the handle towards you. Pull up the right of the blue release lever. Page | 46 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 48 OPERATION MANUAL Postmaster - 6000 Pull the ramp backwards to disengage it. Remove the ramp. Clean the ramp with hot water. Page | 47 Version: 161017/PAL/H:…/kunder/BulgarianPost...
  • Page 49 OPERATION MANUAL Postmaster - 6000 Re-install the ramp by hiring the pipes. Push down on the blue lever. Page | 48 Version: 161017/PAL/H:…/kunder/BulgarianPost...

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