Ford ESCAPE 2021 Owner's Manual page 434

Issue
SYNC does not understand
what I am saying.
SYNC does not understand
the name of a song or artist.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
SYNC
(If Equipped)
Voice command issues
Possible cause(s)
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
The system may not be
reading the name the same
way you are saying it.
You may be using the wrong
voice commands.
431
Possible solution(s)
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.