Ford ESCAPE 2021 Owner's Manual page 433

Issue
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
I cannot change the Sirius
station.
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
SYNC
(If Equipped)
USB and media issues
Possible cause(s)
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
Sirius Replay is active.
430
Possible solution(s)
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
Switch radio bands and
return to Sirius or switch the
feature off. You can then
change the Sirius station
using the directional
buttons.