Ford ESCAPE 2021 Owner's Manual page 435

Issue
Issue
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not
find any applications.
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
SYNC
(If Equipped)
Voice command issues
Possible cause(s)
You may be saying the
name differently than the
way you saved it.
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.
Your phonebook contacts
may be in CAPS.
AppLink issues
Possible cause(s)
An AppLink capable phone
is not connected to SYNC.
432
Possible solution(s)
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
Possible solution(s)
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
paired and connected to