Connected Vehicle - Troubleshooting - Vehicles With: Sync 3 - Ford ESCAPE 2021 Owner's Manual

CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:
SYNC 3
Symptom
I cannot connect to a Wi-Fi
network.
The Wi-Fi connection
disconnects after successful
connection.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
I cannot see a network in the
list of available networks
that I expect to see.
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
Connected Vehicle
– Password error.
• Enter the correct network password.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same SSID.
• Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Obstructed network signal.
• If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door.
– Hidden network.
• Make the network visible and try again.
(If Equipped)
Possible Cause and Resolution
411