Reporting Safety Defects In The United States; Reporting Safety Defects In Canada - Ford ESCAPE 2021 Owner's Manual

REPORTING SAFETY DEFECTS
IN THE UNITED STATES
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
Website https://tc.canada.ca/en/road-transportation/defects-recalls-vehicles-tires-
child-car-seats
Website https://tc.canada.ca/fr/transport-routier/defauts-rappels-vehicules-pneus-
sieges-auto-enfant
Phone 1-800-333-0510
Website www.ford.ca
Phone 1-800-565-3673
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
Customer Information
Transport Canada Contact Information
Ford of Canada Contact Information
497
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from www.safercar.gov.
REPORTING SAFETY DEFECTS
IN CANADA
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.