Ford ESCAPE 2021 Owner's Manual page 436

Issue
My phone is connected, but
I still cannot find any apps.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing
SYNC
(If Equipped)
AppLink issues
Possible cause(s)
AppLink-enabled apps are
not installed and running on
your mobile device.
Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.
433
Possible solution(s)
SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps
require you to register or
login on the app on the
phone before using them
with AppLink. Also, some
may have a Ford SYNC
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an Exit or Quit
option, select that then
restart the app. If the app
does not have that option,
you can also manually Force
Close the app by going to
the phone's settings menu,
selecting Apps. then finding
the particular app and
choosing Force stop.
Remeber to restart the app
afterwards, then select Find
New Apps on SYNC.